Parcels at Concourse

Crosstown Concourse, an architectural rehabilitation of an old Sears distribution centre, is “a vertical urban village” located in the heart of downtown Memphis. The centralised location has extensive perks, including access to all the Crosstown offerings (like shops and restaurants) and plush amenities like a dog park and a community garden. But, as with many multifamily communities across the country, the property was facing a growing problem: a significant and overwhelming influx of resident package deliveries.

Felecia Gargus, Senior Property Manager for Parcels at Concourse, knew the community and its residents needed a better way to manage packages – and that’s when she found Parcel Pending by Quadient.

Find out how Parcels at Concourse was able to:

  • Design a customised solution to complement their property and business needs
  • Save an average of 18 hours per week on package management
  • Reduce average retrieval time for parcels from 72 hours to same-day

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