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Parcel Pending is bringing simplicity and ease to the chaotic process of parcel management. At our core, we are dedicated to improving the lives of as many people as possible, and that is what our lockers are designed for. Based in the U.S., our 24/7 100% Always-On Customer Service® caters to the needs of our customers, couriers, and package recipients. Our objective is to simplify the lives of our customers while simultaneously allowing them to maximize business success. Parcel Pending offers its services to multifamily communities, commercial buildings, retailers, and universities throughout North America.

Parcel Pending is located in the heart of Irvine, California. Our team is comprised of enthusiastic self-starters who are driven by the opportunity to improve the lives of others through our parcel management systems and exceptional customer service. Our company was recognized as one of the top workplaces by the Orange County Register in 2016. Our employees are happy; therefore, so are our customers. We are constantly searching for opportunities to improve our existing parcel management systems and to give our customers the best experiences possible.

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Parcel Pending was built by property managers for property managers. Our team shares 200 combined years of property management experience. We understand the challenges each property faces because we have experienced them firsthand. The Parcel Pending team is comprised of problem-solving industry experts focused on two things: making lives easier and delivering exceptional service.Not only are we the leading parcel management company, but we also understand the diverse needs of owners, property managers, and community residents. We realize that overcoming a persisting challenge requires creative and critical thinking, and we recognize the countless challenges that our customers face every day. Our mission is to simplify processes and help overcome these challenges so our customers can improve efficiency and minimize expenses. At Parcel Pending, our service is about more than simply delivering a parcel management service. It’s about creating ease and simplicity for as many people as we can. We aim to deliver a people-centric solution, one package at a time.

Lori Torres

Founder & CEO

Brad Farmer


Val Lyon

Chief Financial Officer

Keith Long

Vice President of Sales

Matt Haynes

Vice President of Sales

Michael Williams

Vice President of Sales

Sean Parry

Director of Marketing

Kate Reidel

Vice President of Business Development

Michel Beaussart

Vice President of Engineering