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About Us2020-05-12T14:50:44-07:00
3-TIME WINNER OF BEST PLACES TO WORK
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OUR MISSION

TO PROVIDE THE MOST TRUSTED AND PERSONALIZED EXPERIENCE GOODS DELIVERY, ACCESS, AND MANAGEMENT.

BEFORE WE MANAGED PACKAGES,
WE MANAGED PROPERTIES

Before we were in the package management business, we were in the property management business. While managing 44,000 apartments, our Founder and CEO, Lori Torres, noticed that property management staff often spent more time accepting, sorting and delivering packages than signing new leases or helping residents.

She knew there had to be a better solution to the package management problem. And so, in 2013, she founded Parcel Pending with a simple goal in mind: make package delivery easy and intuitive for property managers, couriers, and residents.

WHERE WE ARE NOW

Parcel Pending is the leading provider of package management solutions for residential, commercial, retail, and university properties in the United States and Canada. We deliver over 2 million packages monthly, offering a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders.

In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge.

OUR LEADERS
LORI TORRES
LORI TORRESFOUNDER & CEO
GREG MEMO
GREG MEMOPRESIDENT
COLLEEN LAMBROS
COLLEEN LAMBROSCHIEF MARKETING OFFICER
RYAN VANCE
RYAN VANCECHIEF FINANCIAL OFFICER
MICHAEL WILLIAMS
MICHAEL WILLIAMSSENIOR VICE PRESIDENT, SALES
KEITH LONG
KEITH LONGVICE PRESIDENT, SALES
MATT HAYNES
MATT HAYNESVICE PRESIDENT, SALES
KATE REIDEL
KATE REIDELSENIOR VICE PRESIDENT, BUSINESS DEVELOPMENT
CYNTHIA AADAL
CYNTHIA AADALVICE PRESIDENT, RETAIL STRATEGY
JOE SZALA
JOE SZALAVICE PRESIDENT, GROCERY
VAUGHN RHODES
VAUGHN RHODESVICE PRESIDENT, PRODUCT
MICHELLE CHUANG
MICHELLE CHUANGVICE PRESIDENT, MARKETING

JOIN OUR GROWING COMPANY

Parcel Pending voted Top Place to Work 3 years in a row

We’ve seen some serious growth over the last year, and we’re just getting started. Join our growing, Irvine-based team to help make special delivery a reality for over 1.6 million Parcel Pending customers.

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