1. Log in to my.parcelpending.com
2. Click Properties
3. Select your property
4. Go to the Lockers tab
5. Expand locker details (click the + icon next to “Proteus: Parcel Pending”)
6. Locate the Admin Code section

1. Log in to my.parcelpending.com
2. Click Properties
3. Select your property
4. Click the Eyeball or Pencil icon
5. Go to the Couriers Section to view codes

Option 1: Resident Self-Registration

• Desktop: Resident visits my.parcelpending.com and clicks Sign Up
• Mobile App: Parcel Pending Mobile, download and click on “New User Registration”

Option 2: Affiliate Link

• Share this custom sign-up link under “Affiliates” tab within the portal

Option 3: Onsite Team Manual Resident Account Creation

• Log in > Click Residents
• Click Green + Symbol
• Fill out required fields and submit

Adding Occupants

Residents can add free occupant accounts for delivery access.
Steps:

1. Log into my.parcelpending.com
2. Go to My Occupants
3. Click the Green Arrow next to “Add Occupants”
4. Fill out info > Click Save

1. On the locker screen, enter Admin Code
2. Go to Actions > Sync Data
3. Click Sync next to “All Data”
4. Wait for confirmation message
5. Exit the menu

1. Open stale package report
2. Enter each package code (Column H)
3. Remove package
   • If locker is empty, just close the door
4. Contact/reinsert for current residents
5. Return to courier for former residents
6. Run this weekly to free up space

Likely the APC backup battery is causing it.

Fix:

1. Use the locker key to open the screen door
2. Find the APC backup battery
3. Unplug all cords from the “Battery + Surge” row
4. Plug them into “Surge Only” row
5. Hold Green Power Button on APC to reset

1. Open screen back using barrel key
2. Power off backup battery (black box)
3. Wait 30 seconds
4. Power back on

Videos:

• Boteng
• Zhilai
• Allied
• Pak Po

Unplug from outlet for 90 seconds, then plug back in.

1. Use locker map to locate
2. Remove center column with barrel key
3. Find the black box inside
4. Pull release latch
5. Door opens

1. Enter Admin Code
2. Click Actions > Open All Box > Open

1. Log into my.parcelpending.com
2. Go to Residents tab
3. Search by unit or email
4. Click Pencil icon
5. Click Resend Registration Email

1. Enter Courier Code
2. Skip scan
3. Search resident by unit or name
4. Select resident > Choose locker size

1. Enter Admin Code
2. Go to Maintenance > Package Maintenance
3. Click Check Discovered Packages
4. Click Remove Discovered Packages
5. If the locker is empty, close it. If there is a package remove it.
6. Redeliver any removed packages using Property Courier Code

• Encourages fast pickup
• Increases locker availability
• Applies after X days (customizable) of unclaimed packages
• Residents are notified before charges
• No card = account suspended

Tip: Use Vacation Mode to avoid charges if away.

Resident Steps:

1. Go to www.parcelpending.com and log in
2. Click “Vacation and Moving”
3. Delete old dates if needed
4. Enter new vacation date range > Save

Property Steps:

1. Log in to admin account
2. Select Residents
3. Search & click Pencil icon
4. Scroll to Vacation Schedule
5. Enter date > Save