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University of Houston

Boosting Efficiency While Serving Residents

The University of Houston is home to over 47,000 students. The overall goals of installing lockers were to increase efficiency, reduce staff time, and provide a better customer experience primarily to dormitory residents. Recognizing unpredictable student schedules, management wanted a self-service option that was accessible 24/7. Since smart lockers were deployed, the University noted that 33% of packages are retrieved outside of normal business hours. As Esmeralda Valdez, Executive Director of University Services highlights, the lockers increased its efficiency of resources to approximately 94%.

“The locker system itself has been a complete game-changer for our operations”
Esmeralda Valdez, Executive Director of University Services, University of Houston

For more information about University of Houston’s experience with Parcel Pending by Quadient, check out the full video case study below: