Welcome to the Future: Omnichannel Shopping and Intelligent Parcel Lockers
The way consumers purchase their goods has drastically changed over the last decade. What was once a simple trip to the store or mall has branched out across the physical and digital world, offering customers a wider variety of options for when and how they purchase and receive their goods. Curbside pickup, Buy Online, Pick-Up in Store (BOPIS), Buy Online, Pick-Up in Locker (BOPIL®), and third-party delivery have changed the game for retailers.
Investing in an omnichannel strategy and infusing it with the latest technologies and processes gives retailers the upper hand to not only keep a pulse on customer shopping habits but also ensure a seamless, individualized experience that is tailored to each customer.
This eBook is your expert guide to omnichannel retail, including info on:
- The importance of omnichannel in retail
- How to implement flexible fulfillment
- The benefits of BOPIL for retailers
- Why parcel lockers are essential to your BOPIS strategy