The Perfect Apartment Solution for Surge in Tenant Packages
5 Min Read
Written by: Parcel Pending
Did you know that the steady growth of e-commerce has nearly doubled parcel volume (48%) over the past two years? As a result, the daily influx of resident packages and deliveries has become a major pain point for property managers.
Read on to learn how Parcel Pending’s multifamily locker solutions can address some of these major pain points including: boosting resident satisfaction, driving resident renewals, attracting more prospective residents, and improving overall staff efficiencies.
Boost Resident Satisfaction
According to the NMHC 2018 Consumer Housing Insights Survey, the vast majority of renters – 63% – said their lives are so hectic that they look for ways to make things easier. Moreover, 72% expect companies to understand their unique needs and expectations. This is where smart package lockers come into play. Today’s tenants demand and expect their apartment building to offer high-tech amenities that will make the online ordering and delivery process convenient and seamless.
Parcel Pending makes it quick, easy and safe for residents to retrieve their packages at their convenience while also saving property managers valuable time and giving them peace of mind.
The way Parcel Pending works is simple. Recipients are instantly notified by text, email, or app notification.when they have a delivery. Once the notification is received, the recipient can pick up the package using the unique code provided in the notification, or by using our mobile app. Property managers do not need to sign for, sort, or distribute packages to residents. Instead, our commercial lockers provide a secure, fast and easy way for residents to retrieve their own packages at their convenience.
Smart lockers also provide much-needed personalization, making residents’ lives easier as they no longer have to rush home to pick up a delivery from their management office during business hours. Residents also value the fact that parcel lockers keep their packages safe and secure.
“I think it’s safe to say that nearly 100 percent of our residents are very satisfied with the Parcel Pending lockers because they offer convenience and security. Residents no longer have to rush home or adjust their personal schedules around our office hours just to pick up their packages. They can now retrieve their packages at their leisure. This is clearly the case as an average of 94% of our residents pick up their packages during non-business hours. What’s more, is that now our property management team can stop wasting precious time on managing packages and get down to the nitty gritty of offering the best customer service.”
– George P. Dobbel Jr., senior vice president asset management at Acacia Capital
Drive Resident Renewals
We’re in the business of solving package management issues. That’s why our lockers provide a tangible solution for multifamily communities struggling to manage the daily influx of resident packages. In fact, our customer surveys show that our lockers drive resident renewals by as much as 40%.
Our package management storage solutions allow property staff to gain back the countless hours previously spent managing packages and use that time to create an enhanced customer service. This in turn, helps to retain more residents, sign more new leases, and provide more improvements to the overall community.
A high-value property amenity that enables better leasing office organization and greater community security, Parcel Pending smart lockers are the perfect tool to help property managers build better relationships with their residents.
Attract More Prospective Residents
Both current and prospective residents increasingly expect features that enable their on-demand lifestyle, which is why package lockers are becoming a “must-have” amenity for multifamily properties.
With decades of real estate management and customer service experience, Parcel Pending truly understands the unique needs of property managers, couriers and tenants alike. That’s why we designed our secure, electronic, self-service lockers to make life easier for property managers and residents by offering a quick, easy, and convenient way to deliver and retrieve packages. Parcel Pending’s secure package lockers eliminate the risk of package theft and allow for convenient parcel pick up. We also offer numerous locker configurations and the ability to customize the aesthetics of the lockers to complement different multifamily properties.
Improve Staff Efficiencies
It’s estimated that the staff perform property management duties for four hours each day facilitating deliveries for residents. This includes signing for, sorting, storing and tracking deliveries, as well as managing logistics when residents come to pick up their packages.
Most communities store these packages in a small room that can quickly become crammed and disorganized. And most residents pick-up their personal packages between 4 – 7 p.m. – a timeframe when the property office team is typically busy tending to prospects, addressing resident requests, or potentially even closed for the day. As such, package pick-ups inevitably distract property managers from more important tasks, and create frustration for residents.
This is where Parcel Pending comes into play. Parcel Pending’s multifamily locker solutions help get property managers out of the business of package management and back to their real jobs of caring for residents.
In fact, customer surveys show that our lockers help save up to 24 hours of staff time each week – time that was previously spent accepting, sorting, and distributing resident packages.
This additional free time allows property managers to find more meaningful ways to engage with their residents outside the leasing office. This engagement could come in the form of more conversations with existing residents or more property-wide events like classes or communal dinners. At a time when residents are seeking out community, these sorts of interactions not only create better relationships with residents, but they also foster a stronger sense of community on the property.
Enhance Property Security
All deliveries and customer pick-ups are monitored, tracked and verified by Parcel Pending’s built-in cameras and infrared scanners to guarantee package safety and security. Delivery attempts are also monitored and verified.
To summarize, Parcel Pending package lockers provide a number of crucial benefits for property managers:
- Reduced Operational Costs: Package lockers eliminate time wasted each week accepting, sorting, and distributing packages to residents.
- Increased Resident Satisfaction: By making package retrieval quick, convenient, and secure, residents are 40% more likely to renew their leases.
- Personalized Package Solutions: Parcel Pending collaborates with property managers to create a solution that fits each property and its unique package management needs.
- Added Property Security: Package lockers solve missing and stolen package issues, ensuring a safe and secure community living experience.
Intelligent parcel locker systems were created to provide a truly comprehensive solution to package management challenges, but our job doesn’t end at locker installation. We act as a strategic partner to ensure that each property’s unique needs are met, whether it’s by customizing configurations and workflows or providing marketing support and collateral to ensure successful resident adoption.
For more insights on property management solutions and multifamily market trends, visit Parcel Pending today.
Want to find out more about how Parcel Pending smart lockers can make a difference for your property and its residents? Reach out to a member of our team.