Orange Village Employee Experience

Transforming the Orange Village Employee Experience with Pick-up Automation

A French telecoms operator with nearly 266 million customers and 148,000 employees worldwide, Orange has welcomed nearly 6,000 employees to the Orange Village. The Orange Village is a real estate project designed to reimagine the way teams work and collaborate together.

In the beginning, Orange Village provided teams with greater comfort and flexibility, but as new teams joined the site, the employee journey for day-to-day services such as handing out access badges, mobile phones, and IT equipment became increasingly complex.

By installing Parcel Pending by Quadient’s self-service, automated lockers, Orange was able to offer a new digital experience to their Orange Village employees, helping them retrieve all of their business-related items in a seamless, simple and connected process. In addition to automating the collection process, the system has also made it possible to extend pick-up availability to the site’s opening hours, from 7 am to 10 pm.

“We particularly appreciate Quadient’s partner approach to its customers. We worked very closely together, particularly with the account manager throughout the implementation of the project, as well as the technical support, who is always available,even up to this day.” – Orange Employee

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