Whitepaper: Retail Year in Review
CX solutions for the future: are you meeting your customers’ needs?
Our FREE white paper, Year in Review: COVID-19’s Impact on the Future of the Retail Industry, offers a deeper dive into how the retail industry has handled the COVID-19 pandemic and what to expect from 2021 and beyond, including:
- The business impact of offerings like BOPIS and curbside pick-up during the pandemic
- How retailers have successfully innovated to meet consumer’s growing need for a convenient, contactless shopping experience
- How smart lockers help retailers elevate their customer experience
- The future of retail – for 2021 and beyond