White Paper: The Four Factors Transforming Retail
In the middle of 2021, there was a welcome lull in COVID activity. People began to plan their first holiday gatherings since 2019 and looked forward to shopping in stores again. But the respite was brief and a new variant of the virus appeared. Despite the uncertainty, eCommerce was thriving compared to the year before. People were learning to live with the pandemic, reclaiming their lives—and shopping.
In this complimentary white paper, we cover the major changes in retail over the last year, focusing on:
- Third-party delivery services within the retail industry
- How curbside pick-up has evolved since the start of the pandemic
- Why returns can make or break your customer experience
- How Buy Online, Pick-up in Locker (BOPIL®) can elevate your CX