Girl with shopping bag in front of lockers

Analyst Report: US Retailers Rethink Pick-up Lockers to Ease Last-Mile Pressures

US online consumer interest in retail pickup lockers has more than doubled in the past year. As a result, retailers in the US are expanding locker usage to provide benefits to the consumer (e.g., contactless and efficient pickup) and efficiency for the business (e.g., lower labor cost and higher customer satisfaction).

In this report, US Retailers Rethink Pickup Lockers to Ease Last-Mile Pressures, Forrester outlines:

    • How to analyze pickup lockers as a solution for click-and-collect fulfillment
    • Success factors and monitor indicators of consumer demand for locker pickup
    • How early adopters have successfully ensured a return on their investment

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