Introducing the Parcel Pending Resident Resource Center

Welcome to your new Resident Resources Center. We’re thrilled to announce that we have rolled out a resident resource center where you’ll find a ton of information about how to use the lockers and/or package room, how to navigate the resident portal, how to download and manage the mobile app, and much more. You’ll find everything that you need to know about how to receive your special deliveries in your new resource center — without having to call in for support.

Check out what’s included:  

  • A robust, searchable FAQ page that answers your questions, such as who can sign up and how to add occupants to your account.
  • Step-by-step instructions for how to use the resident portal and access all your account details.
  • Information about the Parcel Pending mobile app, which provides delivery alerts and lets you retrieve packages with your smartphone.
  • A video library where you can learn how to manage the resident portal, use the lockers, and more.
  • The Parcel Pending blog that offers the latest tips, trends, and information about package management for commercial, retail, multifamily industries, and universities. You can also catch up on important Parcel Pending news.
  • Quick access to download the free Parcel Pending app for Apple and Android phones. The app provides delivery alerts and lets you retrieve packages with your smartphone — and you won’t have to use the locker kiosk touchscreen.

Parcel Pending also offers live customer service support 24/7/365 to ensure you have the support you need when you need it.