BOPIL: THE INNOVATIVE SOLUTION TO BOPIS FULFILLMENT
Improve the efficiency of your retail fulfillment processes by using Parcel Pending’s self-service lockers.
Direct-to-consumer shopping is rising in popularity. Consumers are frequently selecting the option to buy online, pick up in store (BOPIS) to retrieve their online purchases. Parcel Pending has taken this solution one-step further and uses a buy online pick-up, in locker (BOPIL) approach to further streamline the order retrieval process and the retailer’s omnichannel system.Read more
According to a study by iVend Retail, nearly 60% of shoppers are currently using this model. The same study revealed that 92% of shoppers said that retailers could improve the process of BOPIS.
With Parcel Pending’s smart locker solutions, retailers can proactively streamline the click-and-collect fulfillment process for customers, driving future engagement and purchasing. Consumers can now buy online pick-up in locker (BOPIL) According to a study by the International Council of Shopping Center (ISCS), a post-holiday shopping survey found that 61% of consumers made an additional in-store purchase at the time of pick-up. At Parcel Pending, we understand how critical it is for retailers to drive in-store customer engagement with a smooth and stress-free experience. Therefore, we partner with our retail customers to create a seamless process that is consistent with their brand. Lockers are also customizable, providing retailers with the flexibility to display a custom wrap or color that is consistent with your store branding and design.
Our click-and-collect lockers can also enhance efficiency for your retail associates. With our unique self-service lockers, retailers can utilize security features to ensure that purchases are delivered to their recipients securely and maintain oversight of the systems. Once an order is fulfilled, shoppers will be instantly notified via text or email. These notifications contain a unique code that allows them to quickly access their order. Shoppers can download the Parcel Pending mobile app and their corresponding locker will open automatically as they approach our locker systems with their mobile device. Allow your shoppers to pick up their purchases securely and at their convenience.
For grocery retailers, Parcel Pending offers its click-and-collect lockers with a refrigerated option. Our refrigerated lockers cool to a temperature between 34 and 45 degrees and preserve food and beverage orders for pickup at any time.
After pickup, retailers have access to dashboards that provide an instant summary of how lockers are being utilized and administrative control over the lockers. The tools include customizable and comprehensive data capture functions to enable real-time reporting on key metrics, locker auditing, and network diagnostic tests. Utilizing this data will better assist retailers to get to know their customers.View Retail FAQs