{"id":37089,"date":"2025-01-08T20:47:00","date_gmt":"2025-01-08T20:47:00","guid":{"rendered":"https:\/\/www.parcelpending.com\/en-us\/?post_type=user_insights&p=37089"},"modified":"2025-01-17T12:49:43","modified_gmt":"2025-01-17T12:49:43","slug":"royal-mail-offers-new-parcel-drop-off-and-collection-experience-to-consumers-by-adopting-quadients-open-locker-network-in-the-uk","status":"publish","type":"user_insights","link":"https:\/\/www.parcelpending.com\/en-us\/user\/insights\/royal-mail-offers-new-parcel-drop-off-and-collection-experience-to-consumers-by-adopting-quadients-open-locker-network-in-the-uk\/","title":{"rendered":"Royal Mail offers new parcel drop off and collection experience to consumers by adopting Quadient\u2019s open locker network in the UK"},"content":{"rendered":"

With the contribution of Royal Mail\u2019s market leadership, the Parcel Pending by Quadient open network is the most convenient last-mile solution in the market, providing a one stop shop for five large national parcel operators\u2019 pick-ups and drop offs.<\/strong><\/h3>\n

Paris, March 25, 2024<\/p>\n

Quadient <\/strong>(Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels and a major global parcel locker operator, announces that Royal Mail, UK\u2019s largest parcel delivery company, has joined the Parcel Pending by Quadient Open Locker Network under a multi-year contract. With the aim of offering a new customer service and a great customer experience, Royal Mail will start offering returns and outbound drop-off services in an initial c.\u00a0200 sites by May 2024, with the expectation that Royal Mail will ultimately use lockers in 3\u00a0000 locations as the UK network grows in the coming years.<\/p>\n

Utilizing Quadient\u2019s open locker network, available close to the communities in convenient locations such as Rontec and MFG forecourts, Stonegate Group pubs and APCOA parking sites, Royal Mail will start by offering the ability to drop off returns or send parcels in branded and dedicated Drop Box units. This will be expanded in the future to include the collection of items sent directly to lockers and the redelivery to a locker.<\/p>\n

Geoffrey Godet, Chief Executive Officer of Quadient, said:<\/strong> \u201cWe are honored by Royal Mail\u2019s trust in our solution and our business model. We take pride in seeing how quickly our open locker network has grown since we first announced it in the summer of 2022, a testament to the success of our agnostic approach, addressing the needs of UK carriers and consumers as we serve one of the largest e-commerce markets in the world. Now partnering with the market leader for parcel delivery, we are more confident than ever that customer adoption and usage of our lockers will continue to accelerate, as more locations are installed, and more services are enabled.\u201d<\/em><\/p>\n

Martin Seidenberg, Group Chief Executive of International Distribution Services, said<\/strong>:\u00a0\u201cOur expansion into lockers with 24\/7 access will give our customers even greater choice of more than 21,000 locations to drop off parcels. We want to make it as convenient as possible for customers to send and return parcels, fitting it in around their daily routines with a range of options for different lifestyles.<\/em><\/p>\n

\u201cWe are continually finding new ways to improve our services, including more online postage options through our website and app,\u00a024\/7\u00a0drop off at locations like our parcel postboxes, use of Collect+ stores and Post Offices, and collection from home through Royal Mail Parcel Collect.\u201d<\/em><\/h4>\n

Royal Mail is the largest carrier to join Quadient\u2019s Open Locker Network, along with other key players such as Evri, DHL, DPD and UPS. The outdoor and indoor Open Locker Network allows consumers to send, return and pick up parcels at a time that suits them. The network includes Quadient\u2019s award-winning Parcel Pending Drop Box lockers with built-in label printers, that allow consumers to easily ship merchandise returns and other parcels without needing to have a pre-printed label or access to a printer at home.<\/p>\n

Quadient is rapidly establishing strategic partnerships with retailers and other organizations for secure premium locations to accelerate its open locker network expansion across the UK. The lockers bolster foot traffic and added convenience for consumers at those locations. Quadient also operates open locker networks in Japan and France and is a leader in multifamily parcel lockers in the USA.<\/p>\n

About Quadient\u00ae<\/sup><\/strong><\/h3>\n

Quadient is the driving force behind the world\u2019s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC\u00ae Mid & Small and EnterNext\u00ae Tech 40 indices. For more information about Quadient, visit www.quadient.com<\/a>.<\/p>\n

Contacts <\/strong><\/h3>\n\n\n\n\n\n\n
Sandy Armstrong, Sterling Kilgore<\/strong><\/td>\n\u00a0<\/strong><\/td>\nJoe Scolaro, Quadient<\/strong><\/td>\n<\/tr>\n
Director of Media & Communications<\/td>\n<\/td>\nGlobal Press Relations Manager<\/td>\n<\/tr>\n
+1-630-699-8879<\/td>\n<\/td>\n+1-203-301-3673<\/td>\n<\/tr>\n
sarmstrong@sterlingkilgore.com<\/span><\/td>\n<\/td>\nj.scolaro@quadient.com<\/u><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":37246,"template":"","class_list":["post-37089","user_insights","type-user_insights","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nUser Insights<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.parcelpending.com\/en-us\/user\/insights\/royal-mail-offers-new-parcel-drop-off-and-collection-experience-to-consumers-by-adopting-quadients-open-locker-network-in-the-uk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User Insights\" \/>\n<meta property=\"og:description\" content=\"With the contribution of Royal Mail\u2019s market leadership, the Parcel Pending by Quadient open network is the most convenient last-mile solution in the market, providing a one stop shop for five large national parcel operators\u2019 pick-ups and drop offs. 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