With the average multifamily apartment community estimated to receive as many as 486 packages per week, now is the perfect time to review the how\u2019s and why\u2019s of restructuring your package room with answers to your most commonly asked questions.<\/p>\n
The 2020 holiday season had not one, but two record-shattering days of online eCommerce sales with $9 billion on Black Friday bested by $9.4 billion rung up on Cyber Monday1,2<\/sup>. In 2020, $861 billion was spent on online retail sales representing 21.3% of total retail sales and a staggering 87% increase from 20173<\/sup>. The forecast is clear: the onslaught of packages will continue disrupting mail and package rooms for multifamily apartment buildings. Properties should strongly consider updating their package room solutions to help better manage and protect residents\u2019 packages.<\/p>\n With a variety of sizes and styles of package lockers for apartments<\/a> available, most communities can combine them with an existing package room for an ideal solution that will maximize the type, size, and number of packages and other deliveries your property can accommodate for residents.<\/p>\n There are five key reasons to add smart lockers to your package room:<\/p>\n Package lockers also serve as an effective package theft prevention<\/a> tool, providing peace of mind for renters and property managers alike.<\/p>\n Transforming your package room with an automated parcel <\/a>locker system can save your staff as many as 24 hours each week! They no longer have to accept residents\u2019 packages, notify residents, track package delivery, or deal with individual residents\u2019 schedules. Most importantly, your personnel can get back to dealing with other essential property management tasks like leasing and resident relations. Your existing package room can still be maintained for any oversized packages such as rugs, mattresses, and exercise equipment.<\/p>\n Since the lockers are a secure storage and retrieval system, you can maximize their utility by using them for lease delivery, key pickup, and transfer of other critical items.<\/p>\n Yes! Parcel Pending by Quadient\u2019s locker system can integrate seamlessly with your existing property management software system to ensure that resident data remains up to date. Our package locker system software also gives you access to analytics and dashboards that provide an instant summary of how your lockers are being utilized. Plus, our chain of custody reporting tools give complete visibility into where your residents\u2019 packages are upon delivery to our lockers.<\/p>\n Here\u2019s how our secure package locker system works:<\/p>\n Instead of compressing pick-up times to fit your leasing office hours, residents can use a self-service parcel retrieval system to spread pick-ups out over a longer period, thereby resulting in successful social distancing.<\/p>\n It means that residents can pick up their packages without touching any surfaces and with zero human interaction!<\/i> In fact, it typically takes less than 10 seconds to open a locker and retrieve a package.<\/p>\n Many factors can help bump up satisfaction scores:<\/p>\n With an astonishing 1.7 million packages lost or stolen every single day and 40% of thefts occurring within an apartment community, secure package delivery<\/a> is paramount for both residents and property managers. Smart lockers require a unique PIN or barcode to access a delivery, keeping parcels secure until retrieved by the intended recipient. Further, Parcel Pending\u2019s chain of custody reporting tools give complete visibility into where your residents\u2019 packages are once they are delivered.<\/p>\n Residents can download the app from the Google Play Store or the Apple App Store and complete a short form with their name and address, as well as set a username, password, and PIN. They can also select if they need a locker that complies with ADA-established reach ranges.<\/p>\n Residents are automatically notified when they have a parcel pending. They can also view their parcel delivery history and even set a vacation schedule, so packages are stored safely until their return and storage fees don\u2019t accrue.<\/p>\n Since Parcel Pending\u2019s inception in 2013, we have successfully delivered over 70 million packages across North America! Almost all of these deliveries required zero interaction with property management, leasing consultants, or administrative staff. We were also recently selected as the sole smart locker provider for Lowe\u2019s 1,700 U.S.-based stores.<\/p>\n Residents at your community have 24\/7\/365 access to Parcel Pending\u2019s U.S.-based customer support team via email and phone.<\/p>\n A refrigerated locker system<\/a> is a smart parcel locker that is temperature-controlled.Its purpose is to safely and securely store perishable items, such as medications, groceries, prepared food, and wine, for a short period of time (to prevent spoilage).<\/p>\n Yes! In fact, demand for refrigerated lockers increased 45% in 2020, and we expect to see that trend continue. Same-day delivery is expected to grow by 22% through 2024 aided by local restaurants, grocers, and retailers fueling demand for refrigerated lockers4<\/sup>.<\/p>\n Yes! Parcel Pending\u2019s smart lockers can be custom-wrapped to include your logo or to perfectly match your community d\u00e9cor.<\/p>\n Yes! Parcel Pending offers several flexible pricing strategies including a \u201cno money down\u201d option that eliminates significant upfront capital expenses.<\/p>\n As part of our service, Parcel Pending offers a complimentary assessment of your package management system based on package volume and resident count at your multifamily property. Based on this data, we recommend the optimum number of lockers and the best locker configuration to fit your needs.<\/p>\n Most apartment buildings already have a lot on their plates providing much-needed services for residents. Managing even more packages takes up valuable time that could be better spent elsewhere. Parcel Pending smart lockers can help make receiving residents\u2019 packages safer and more secure without sacrificing convenience.<\/p>\n Do you have any questions not answered here? Contact a member of our sales team<\/a> for more information on how to transform your package room.<\/p>\n Sources:<\/b><\/p>\n With the average multifamily apartment community estimated to receive as many as 486 packages per week, now is the perfect time to review the how\u2019s and why\u2019s of restructuring your package room with answers to your most commonly asked questions. Streamlining Operations Why should I change my package or mailroom? The 2020 holiday season had […]<\/p>\n","protected":false},"author":3,"featured_media":9810,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-9806","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-multifamily"],"acf":[],"yoast_head":"\nWhy should I choose smart package lockers for my apartment building?<\/b><\/h3>\n
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How do package lockers help with operational efficiency?<\/b><\/h3>\n
What else can package lockers be used for?<\/b><\/h3>\n
Can Parcel Pending\u2019s locker system integrate with my property management software?<\/b><\/h3>\n
How do smart package lockers work?<\/b><\/h3>\n
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Lockers and COVID-19<\/b><\/h2>\n
How do lockers help with social distancing?<\/b><\/h3>\n
What does it mean that package pick-up is contactless?<\/b><\/h3>\n
Resident Benefits of Smart Lockers<\/b><\/h2>\n
How do package lockers boost resident satisfaction?<\/b><\/h3>\n
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How do smart lockers reduce theft?<\/b><\/h3>\n
How does the Parcel Pending app work?<\/b><\/h3>\n
Customer Service<\/b><\/h2>\n
Why should I choose Parcel Pending?<\/b><\/h3>\n
What happens if our residents have a problem?<\/b><\/h3>\n
What is a refrigerated locker?<\/b><\/h3>\n
Do you offer refrigerated packaged lockers?<\/b><\/h3>\n
Can lockers work with my interior design and color scheme?<\/b><\/h3>\n
Are there special financing options available for your smart lockers?<\/b><\/h3>\n
How do I figure out how many lockers I need?<\/b><\/h3>\n
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