{"id":9071,"date":"2020-11-16T15:15:44","date_gmt":"2020-11-16T15:15:44","guid":{"rendered":"https:\/\/www.parcelpending.com\/?p=9071"},"modified":"2023-05-09T01:29:05","modified_gmt":"2023-05-09T01:29:05","slug":"smart-lockers-the-answer-to-operational-overload-during-covid-19","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-us\/blog\/smart-lockers-the-answer-to-operational-overload-during-covid-19\/","title":{"rendered":"Smart Lockers: The Answer to Operational Overload During COVID-19"},"content":{"rendered":"

Deluge of Holiday Packages Hitting Multifamily Residences<\/b><\/h2>\n

Operational efficiency<\/span> overloads are just around the corner for multifamily properties. With U.S. e-commerce sales expected to rise a staggering 35% to about $190 billion<\/span>1<\/sup><\/span> translating into a potential\u00a0<\/span>486 packages delivered per week to multifamily properties<\/span><\/a>2<\/sup><\/span>, property<\/span> management <\/span>could be stretched to the breaking point. Couple those predictions with the fact that 42% of Americans are working from home<\/span>,<\/span> and everyday supplies that would have shipped to the office are being diverted to the home<\/span>3<\/sup><\/span>. In short: Houston, we have a problem.<\/span><\/p>\n

Smart Lockers as a Route to <\/b>Operational Improvement<\/b><\/h2>\n

Looking for <\/span>improvement opportunities<\/span> to increase the <\/span>efficiency<\/span> of your property\u2019s <\/span>operational processes<\/span>? Smart lockers<\/a> are a great solution. Adopting smart lockers now prevents an operational meltdown later and places you firmly on the road to continuous business <\/span>improvement<\/span>. You further gain a <\/span>competitive advantage<\/span> by cementing resident loyalty, increasing <\/span>customer satisfaction<\/span>, and boosting safety protocols, while also saving your staff as much as a jaw-dropping 24 hours of labor each week! You reap the benefits of less physical and mental space devoted to parcel delivery.<\/span><\/p>\n

Every automated component of Parcel Pending\u2019s smart locker solution<\/a> speeds up <\/span>operational efficiency <\/span>and provides necessary <\/span>organizational structure<\/span> for both package delivery and overall <\/span>business operations<\/span>. Whereas BC (Before COVID), your staff likely notified residents of a parcel delivery, today residents with lockers are automatically notified by email, text, or mobile app alert that a package has arrived. They are given a unique access code that they manually enter or a barcode they scan for contact-free access to their parcel.\u00a0<\/span><\/p>\n

Streamlining Tasks with Smart Lockers<\/b><\/h2>\n

The <\/span>current process, one where<\/span> your <\/span>employees<\/span> track and sort packages, can also become a task of the past. Your team members are no longer charged with package security, signature validation, or multiple resident inquiries.<\/span><\/p>\n

In addition, the manual task of having to constantly remind residents to pick up a package is eliminated, saving your team time and improving your business processes. These \u201cstale\u201d packages are automatically tracked with our intuitive suite of intelligence reporting and tracking.<\/span><\/p>\n

Adding <\/b>Value<\/b> While Preventing Porch Pirates from Pinching the Parcels<\/b><\/h2>\n

Smart lockers add an extra layer of security for residents foiling potential porch pirates. Not only do lockers make residents feel safer, but they can also lift lease renewals by 40%. Hint: They also rank as the number one resident-requested amenity.<\/span><\/p>\n

Harnessing the Power of Technology to Boost Parcel Visibility & Reduce Liability<\/b><\/h2>\n

With <\/span>1.7 million packages stolen or lost every single day in the United States<\/span><\/a>, it\u2019s critical to understand where your parcels are at all times<\/span>4<\/sup><\/span>.<\/span><\/p>\n

With our reporting system, you have access to analytics and dashboards that provide an instant summary of how your lockers are being utilized.\u00a0 We seamlessly integrate with your property <\/span>management<\/span> software, providing even more transparency. Plus, the <\/span>implementation<\/span> of our system also takes you out of the liability loop and reduces the number of \u201cdisappearing\u201d packages. This <\/span>operational improvement<\/span> can help significantly reduce<\/span> inefficiency<\/span> and increase the <\/span>performance<\/span> and <\/span>productivity<\/span> of employees.<\/span><\/p>\n

Leveraging Smart Lockers to Maximize Customer Safety<\/b><\/h2>\n

Residents are shopping online in light of new behaviors caused by COVID, including heightened safety concerns. Reassure them that safety prevails even when picking up packages with smart lockers. With our carrier agnostic system, parcels are delivered directly into lockers without human interaction and are retrieved through contact-free pick up in as little as 10 seconds. Further, with 24\/7 package retrieval options, social distancing becomes de facto for residents.<\/span><\/p>\n

Mobile App for <\/b>Continuous Improvement<\/b> for Your Customers<\/b><\/h2>\n

The mobile app by Parcel Pending becomes your secret weapon for streamlining tasks and provides <\/span>continuous improvement<\/span> of the <\/span>customer experience<\/span>. Residents sign up for the smartphone app, designate their address, select if they need a locker within the disability accessibility height range, and complete the registration with their name, password, and PIN.<\/span><\/p>\n

Residents automatically get notified that they have a parcel pending, can view their parcel history, and even set their vacation schedule so that packages are stored safely until their return and storage fees don\u2019t accrue.<\/span><\/p>\n

This entire suite of self-service tools allows residents to manage parcels within your facility <\/span>without<\/span><\/i> detracting from your employee\u2019s primary tasks.<\/span><\/p>\n

Customer Support that Supports Your <\/b>Process Improvement<\/b><\/h2>\n

Residents in your community have 24\/7\/365 access to our US-based customer support team via email and phone. Since its inception in 2013, Parcel Pending has successfully delivered over 57 million packages in North America. Almost all of these deliveries required zero interaction with property <\/span>management<\/span>, leasing consultants, or administrative staff.<\/span><\/p>\n

Customizable Sizes & Configurations to Meet Your Needs<\/b><\/h2>\n

It\u2019s time to kick the image of drab, grey lockers to the curb. Parcel Pending\u2019s smart lockers can be custom wrapped to include your logo or to perfectly match your d\u00e9cor ideas.<\/span><\/p>\n

When it comes to configurations, we offer a complimentary <\/span>assessment<\/span> of your package workflow based on package volume and your resident count. Based on this data, we can recommend the optimum number of lockers and the best locker sizes<\/a> and configuration to fit your needs.<\/span><\/p>\n

Adding new amenities may not be at the top of most properties\u2019 to-do list right now. But if package <\/span>management<\/span> has gotten out of hand, Parcel Pending is available to help.<\/span> Contact a member of our sales team<\/span><\/a> to find the right solution for your property.<\/span><\/p>\n

Sources:<\/b><\/p>\n

    \n
  1. Herrera, Sebastian. The Wall Street Journal. <\/span>Amazon\u2019s Prime Day Accelerates Shift to Online Shopping<\/span><\/i>. (2020, October 16).<\/span> https:\/\/www.wsj.com\/articles\/amazons-prime-day-accelerates-shift-to-online-shopping-11602846014?mod=searchresults&page=1&pos=1<\/span><\/a>.<\/span><\/li>\n
  2. Parcel Pending. <\/span>Black Friday, Cyber Monday, Prime Day \u2013 Post-Pandemic Holiday Shopping Expected to Result in Record Package Volume<\/span><\/i>. (2020, September 4). <\/span>\/en-us\/blog\/black-friday-cyber-monday-prime-day-post-pandemic-holiday-shopping-expected-to-result-in-record-package-volume\/<\/span><\/a>.<\/span><\/li>\n
  3. Wong, May. Stanford. <\/span>Stanford research provides a snapshot of a new working-from-home-economy<\/span><\/i>. (2020, June 29).<\/span> https:\/\/news.stanford.edu\/2020\/06\/29\/snapshot-new-working-home-economy\/#:~:text=We%20see%20an%20incredible%2042,working%20on%20their%20business%20premises<\/span><\/a>.<\/span><\/li>\n
  4. Parcel Pending. <\/span>Package Theft is a Major Issue: New York Times Reports That 90,000 Packages Disappear Daily in NYC<\/span><\/i>. (2019, December 11). <\/span>\/en-us\/blog\/package-theft-is-a-major-issue-new-york-times-reports-that-90000-packages-disappear-daily-in-nyc\/<\/span><\/a>.<\/span><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Deluge of Holiday Packages Hitting Multifamily Residences Operational efficiency overloads are just around the corner for multifamily properties. With U.S. e-commerce sales expected to rise a staggering 35% to about $190 billion1 translating into a potential\u00a0486 packages delivered per week to multifamily properties2, property management could be stretched to the breaking point. Couple those predictions […]<\/p>\n","protected":false},"author":3,"featured_media":9072,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41,9],"tags":[],"class_list":["post-9071","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-multifamily","category-blog"],"acf":[],"yoast_head":"\nSmart Lockers: Operational Overload | Parcel Pending<\/title>\n<meta name=\"description\" content=\"Looking for an answer to operational overload when it comes to holiday packages? 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