{"id":8023,"date":"2020-05-28T06:43:30","date_gmt":"2020-05-28T13:43:30","guid":{"rendered":"https:\/\/www.parcelpending.com\/?p=8023"},"modified":"2025-11-13T16:51:13","modified_gmt":"2025-11-13T16:51:13","slug":"what-to-ask-before-investing-in-apartment-package-lockers","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-us\/blog\/what-to-ask-before-investing-in-apartment-package-lockers\/","title":{"rendered":"What to Ask Before Investing in Apartment Package Lockers"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Consumers are shopping online now more than ever in light of social distancing guidelines and stay-at-home orders. In fact, e-commerce spending in the U.S. is up more than 30% from the beginning of March through mid-April compared with the same period last year<\/span><span style=\"font-weight: 400;\">1<\/span><span style=\"font-weight: 400;\">. That is about 50% more than the annual 20% growth in online shopping from recent years.<\/span><br \/>\n<span style=\"font-weight: 400;\">As a result, many multifamily communities are receiving a growing volume of resident packages and deliveries each day. This influx is becoming a major pain point for property managers, many of whom are now looking to invest in electronic lockers to solve their package problems.<\/span><br \/>\n<span style=\"font-weight: 400;\">However, <a href=\"https:\/\/www.parcelpending.com\/en-us\/blog\/benefits-of-automated-parcel-locker-systems\/\" target=\"_blank\" rel=\"noopener\">package lockers<\/a> can be a big investment for many multifamily properties. That is why it is important to identify the right smart locker vendor to ensure a solid return on investment.<\/span><br \/>\n<span style=\"font-weight: 400;\">There are a few key questions to ask potential locker vendors to ensure the selection of the best <\/span><span style=\"font-weight: 400;\">package management solution<\/span><span style=\"font-weight: 400;\"> to fit the property\u2019s needs and provide a sizable return on investment:<\/span><\/p>\n<h4>Understand the Property\u2019s Package Needs<\/h4>\n<p><span style=\"font-weight: 400;\">First and foremost, an understanding of the property\u2019s package management needs ensures that the property can get the most out of the electronic lockers and avoid potential headaches down the road. Be sure to know how many packages the community receives each day, how many residents currently live in the community, what the property\u2019s capacity is, what the budget is and what space is available for lockers.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">Some questions to ask vendors include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How many lockers will <\/span><span style=\"font-weight: 400;\">apartment <\/span><span style=\"font-weight: 400;\">residents need?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Will residents need <\/span><span style=\"font-weight: 400;\">office<\/span><span style=\"font-weight: 400;\"> staff assistance in order to use the lockers?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Are there self-service locker options?\u00a0<\/span><\/li>\n<\/ul>\n<h4>Safe &amp; Secure<\/h4>\n<p><span style=\"font-weight: 400;\">It is important to know exactly how a vendor\u2019s lockers will keep <\/span><span style=\"font-weight: 400;\">apartment <\/span><span style=\"font-weight: 400;\">residents\u2019 packages safe and secure. Questions to ask about safety and security include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do the lockers have cameras?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Are the lockers made with theft-proof durability?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Do the smart lockers help to eliminate stolen packages and missed deliveries by electronically logging each <\/span><span style=\"font-weight: 400;\">parcel<\/span> <span style=\"font-weight: 400;\">delivery and retrieval<\/span><span style=\"font-weight: 400;\">?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is full chain-of-custody tracking provided with each <\/span><span style=\"font-weight: 400;\">parcel locker <\/span><span style=\"font-weight: 400;\">to reduce package <\/span><span style=\"font-weight: 400;\">theft and liability<\/span><span style=\"font-weight: 400;\"> issues?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Are the lockers weather-proof?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Are refrigerated lockers available?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Is there a contact-free way for residents to retrieve their packages from the lockers?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How will property staff know when there is a <\/span><span style=\"font-weight: 400;\">packaged delivered<\/span><span style=\"font-weight: 400;\">?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How will residents know when they have a <\/span><span style=\"font-weight: 400;\">package delivery<\/span><span style=\"font-weight: 400;\">?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Are the lockers compatible with all <\/span><span style=\"font-weight: 400;\">delivery carriers<\/span><span style=\"font-weight: 400;\">?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Parcel Pending by Quadient\u2019s multifamily lockers, for example, make it quick, easy and safe for residents to retrieve their packages at their convenience while also saving property managers valuable time and giving them peace of mind.<\/span><br \/>\n<span style=\"font-weight: 400;\">The way Parcel Pending works is simple. Recipients are instantly notified by text, email, or app notification.when they have a delivery. Once the notification is received, the recipient can pick up the package using the unique code provided in the notification, or by using our mobile app. Property managers do not need to sign for, sort, or distribute packages to residents. Instead, our multifamily locker solutions provide a secure, fast and easy way for residents to retrieve their own packages at their convenience.<\/span><br \/>\n<span style=\"font-weight: 400;\">Our lockers provide much-needed personalization, making residents\u2019 lives easier as they no longer have to rush home to pick up a delivery from their management office during business hours. Residents also value the fact that parcel lockers keep their packages safe and secure.<\/span><\/p>\n<h4>Long-term ROI<\/h4>\n<p><span style=\"font-weight: 400;\">Next, be sure to clarify how the potential supplier\u2019s electronic lockers will provide long-term ROI for the community. After all, the property will be making an investment into their technology so it is important to get an understanding on the long-term value that the lockers will provide.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">Consider asking detailed questions on how exactly the lockers will work for the community and its residents and what some potential returns could be. Sample questions include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How will these lockers help boost resident satisfaction?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How will these lockers drive resident renewals? Attract more prospective residents?\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How much will <\/span><span style=\"font-weight: 400;\">property managers<\/span><span style=\"font-weight: 400;\"> or the <\/span><span style=\"font-weight: 400;\">management office <\/span><span style=\"font-weight: 400;\">have to be involved with resident packages once the lockers are installed?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How much time will staff save by using lockers? How will they improve staff efficiency?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">What are the anticipated operational cost-savings?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How will these lockers impact resident renewals?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Can the company provide customer testimonials, references or case studies?<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Should the property <\/span><span style=\"font-weight: 400;\">charge a fee<\/span><span style=\"font-weight: 400;\"> to residents? If so, how much?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For example, Parcel Pending by Quadient\u2019s multifamily electronic locker systems help to save up to 24 hours of staff time each week and drive resident renewals by 40 percent. Our lockers can accommodate 67 percent of residents\u2019 most desired amenities including grocery, food and online order deliveries.<\/span><br \/>\n<span style=\"font-weight: 400;\">Additionally, 98 percent of Parcel Pending\u2019s users rated their experience with their lockers as \u201cvery satisfied.\u201d One of Parcel Pending\u2019s main competitive differentiators is its customer service support. Parcel Pending offers professional installation and maintenance along with local service staff who are on call 24\/7 to provide support and answer questions.<\/span><br \/>\n<span style=\"font-weight: 400;\">Other key benefits of our lockers include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Advanced: <\/b><span style=\"font-weight: 400;\">Flexible API allows for seamless integration with property management software systems<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Weatherproof: <\/b><span style=\"font-weight: 400;\">Durable lockers protect packages from sun, rain, wind, and snow<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Accessible: <\/b><span style=\"font-weight: 400;\">Multi-sized lockers accept most package sizes; ADA compliance supports any user<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Versatile:<\/b><span style=\"font-weight: 400;\"> Multiple locker sizes to accept most packages<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Contact-free Pick-up:<\/b><span style=\"font-weight: 400;\"> Scan the barcode in the delivery notification or push a button in the mobile app<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Mobile-friendly: <\/b><span style=\"font-weight: 400;\">Receive delivery alerts, manage packages, and retrieve deliveries with your smartphone<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Customizable: <\/b><span style=\"font-weight: 400;\">Custom configurations, color choices, or wraps to match property aesthetics or branding<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Efficient:<\/b><span style=\"font-weight: 400;\"> Streamlines delivery process; flexible solutions reduce space needed to accept deliveries<\/span><\/li>\n<\/ul>\n<h4>Customizable Options<\/h4>\n<p><span style=\"font-weight: 400;\">It is important to ask a potential vendor if their <\/span><span style=\"font-weight: 400;\">locker system<\/span><span style=\"font-weight: 400;\"> is customizable. After all, lockers should fit in with the aesthetics of the property, brand image and community culture. Make sure to ask any potential electronic locker supplier if their lockers are customizable in color and design.\u00a0<\/span><\/p>\n<h4>Wide Selection of Locker Sizes<\/h4>\n<p><span style=\"font-weight: 400;\">Along the same lines, confirm that the lockers can meet any indoor or outdoor space requirements and\/or accommodate multiple package sizes. Ask how extra-large packages will be handled. For example, will oversize packages be delivered to the leasing office <\/span><span style=\"font-weight: 400;\">front desk <\/span><span style=\"font-weight: 400;\">or directly to residents\u2019 doorsteps? Will they be sent back to the courier hub?<\/span><br \/>\n<span style=\"font-weight: 400;\">Most premium smart locker companies will offer a wide selection of locker sizes to accommodate packages of all sizes.\u00a0<\/span><\/p>\n<h4>Scalable &amp; Easy to Install<\/h4>\n<p><span style=\"font-weight: 400;\">Ask any potential locker vendor if their lockers are easily scalable. For example, will the property have the ability to easily add additional lockers if needed? Will a building manager or mailroom supervisor be able to customize<\/span><span style=\"font-weight: 400;\"> locker features,<\/span><span style=\"font-weight: 400;\"> including how long the recipient has to pick up their package?\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">Next, inquire about the installation process. Are the electronic lockers quick and easy to install? How long does it usually take to have the lockers fully up and running?\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">These questions will help clarify how the <\/span><span style=\"font-weight: 400;\">delivery lockers <\/span><span style=\"font-weight: 400;\">will address the property\u2019s package needs.<\/span><\/p>\n<h4>Integration &amp; Analytics<\/h4>\n<p><span style=\"font-weight: 400;\">Having a safe, secure smart locker is great but it is important that the supplier can easily integrate with multiple property management softwares and offer analytics so that property staff can understand how the lockers are being used.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">For example, Parcel Pending properties have access to robust analytics and dashboards that provide instantaneous summaries that show how the lockers are being used, when stale packages need to be removed, as well as tracking locker turnover and capacity. All of this information is useful in order for properties to provide a seamless package management experience to their residents.<\/span><\/p>\n<h4>Hands-on Customer Support<\/h4>\n<p><span style=\"font-weight: 400;\">Finally, properties should also ask about the vendor\u2019s customer support. What happens if property staff have questions after the lockers are installed? Does the vendor have a dedicated <\/span><span style=\"font-weight: 400;\">customer service <\/span><span style=\"font-weight: 400;\">support team? Ensure that the locker vendor will support the property if there are any issues, especially for resident issues. After all, these lockers are an investment in providing a premium experience for residents.<\/span><\/p>\n<h4>Is Parcel Pending Right for You?<\/h4>\n<p><span style=\"font-weight: 400;\">Parcel Pending is dedicated to helping multifamily communities of all sizes find the right locker solution to fit their package management needs. From planning, to implementation, to ongoing support, we partner with each property to ensure our smart lockers provide a special experience for the community and its residents. Parcel Pending lockers provide an easy, secure, contact-free way to manage the overwhelming influx of daily resident deliveries.<\/span><br \/>\n<span style=\"font-weight: 400;\">Let us take care of package management so you can get back to property management. We want to help you save money by streamlining your package management, and are committed to helping you create long-term ROI. Get the right <a href=\"https:\/\/www.parcelpending.com\/en-us\/markets\/multifamily-parcel-lockers\/\">package lockers for apartments<\/a> by speaking to a Parcel Pending by Quadient representative today.<\/span><\/p>\n<p><b>Sources:<\/b><\/p>\n<ul>\n<li>Rakuten Intelligence. Available at : <a href=\"https:\/\/www.rakutenintelligence.com\/observer\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.rakutenintelligence.com\/observer<\/a><\/li>\n<\/ul>\n<ul>\n<li>CNBC, As coronavirus restrictions drag on, Americans shift online spending from stockpiling to entertainment. Availabe at <a href=\"https:\/\/www.cnbc.com\/2020\/04\/19\/coronavirus-what-americans-are-buying-online-while-in-quarantine.html\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.cnbc.com\/2020\/04\/19\/coronavirus-what-americans-are-buying-online-while-in-quarantine.html<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Consumers are shopping online now more than ever in light of social distancing guidelines and stay-at-home orders. In fact, e-commerce spending in the U.S. is up more than 30% from the beginning of March through mid-April compared with the same period last year1. That is about 50% more than the annual 20% growth in online [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8026,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41,9],"tags":[],"class_list":["post-8023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-multifamily","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Investing in Apartment Package Lockers? Ask These Questions<\/title>\n<meta name=\"description\" content=\"Looking for some questions to ask before you start investing in apartment package lockers? We\u2019ve got you covered. 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