{"id":6121,"date":"2020-02-23T16:53:36","date_gmt":"2020-02-24T00:53:36","guid":{"rendered":"https:\/\/www.parcelpending.com\/?p=6121"},"modified":"2024-02-04T12:15:15","modified_gmt":"2024-02-04T12:15:15","slug":"5-lobby-amenities-every-multifamily-complex-needs","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-us\/blog\/5-lobby-amenities-every-multifamily-complex-needs\/","title":{"rendered":"5 Lobby Amenities Every Multifamily Complex Needs"},"content":{"rendered":"<p>The lobby is often the first place a potential resident will see when they tour a multifamily property or apartment building. When an apartment lobby is designed and furnished correctly, it\u2019s a chance to make a strong first impression to prospective residents. And, as the saying goes, \u201cyou only get one opportunity to impress.\u201d<\/p>\n<p>No matter the size of your apartment building or budget, there are a number of simple apartment lobby interior design concepts and <a href=\"https:\/\/www.parcelpending.com\/en-us\/blog\/apartment-amnities-what-residents-really-want\/\" target=\"_blank\" rel=\"noopener\">apartment amenities<\/a> that can be added to provide a welcoming entrance for current residents, prospective residents, and visitors alike.<\/p>\n<p>Below, we\u2019ll discuss the most effective resident retention ideas and tell you which interior design principles every multifamily community needs in order to attract future residents and retain current residents.<\/p>\n<h2><b>5 Lobby Amenities Every Multifamily Community Needs<\/b><\/h2>\n<p>While resident rooms require uniformity and basic needs, lobbies provide an opportunity for creativity (both aesthetically and with the features integrated). It\u2019s a chance to stand out and present the face, style, and feel of the complex. When done right, it can give the property curb appeal and make it stand out.<a href=\"https:\/\/cooperator.com\/article\/a-new-look-for-your-lobby\/full\" target=\"_blank\" rel=\"noopener\"> Per the Cooperator<\/a>:<\/p>\n<p>Everyone in the building uses it, strangers have access, and building employees spend countless hours in it. It should look good but not so good that you get sick of it quickly; it should fit the architectural style of the building and convey nice things about the place, providing everyday pleasure and increasing the resale value of your unit.<\/p>\n<p>Here are five lobby amenities that multifamily communities can implement to improve the current and prospective resident experience.<\/p>\n<h3><b>Make it a Group Effort<\/b><\/h3>\n<p>A lobby should be more than just a pretty greeting area. As<a href=\"https:\/\/www.brickunderground.com\/blog\/2014\/05\/lobby_renovations_dos_and_donts\" target=\"_blank\" rel=\"noopener\"> Brick Underground writes<\/a>, \u201cwhile beautiful communal spaces are certainly not a bad thing for a building to have, don\u2019t forget that you\u2019re not designing the lobby purely for its aesthetic value: the area will get a lot of use, and should fit in with the building as a whole.\u201d<\/p>\n<p>If a full remodel is in the works, it may be worth talking to residents and seeing what they\u2019d like in the floor space. Polling can help determine which features or designs appeal to the most people.<\/p>\n<p>Questions worth asking include:<\/p>\n<ul>\n<li>What do you use the lobby for?<\/li>\n<li>What area or thing do you like most in the lobby?<\/li>\n<li>What is our lobby missing or lacking?<\/li>\n<\/ul>\n<p>While a majority isn\u2019t necessary, it helps to identify what people are interested in, and it may result in money saved; otherwise, money may be spent on items that few residents would like or use.<\/p>\n<h3><a href=\"https:\/\/www.google.com\/url?q=https:\/\/www.parcelpending.com\/resources\/ebook-the-smart-community\/&amp;sa=D&amp;source=editors&amp;ust=1681437799935033&amp;usg=AOvVaw0XobBagsRTmzj-7qVyB5eH\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-33895 size-full\" src=\"https:\/\/www.parcelpending.com\/wp-content\/uploads\/2024\/02\/CTA-Multifamily.jpg\" alt=\"Ready to solve your Property\u2019s package problem? Learn more!\" width=\"900\" height=\"450\" srcset=\"https:\/\/www.parcelpending.com\/wp-content\/uploads\/2024\/02\/CTA-Multifamily.jpg 900w, https:\/\/www.parcelpending.com\/wp-content\/uploads\/2024\/02\/CTA-Multifamily-200x100.jpg 200w, https:\/\/www.parcelpending.com\/wp-content\/uploads\/2024\/02\/CTA-Multifamily-500x250.jpg 500w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/a><\/h3>\n<h3><b>Make it Safe and Secure<\/b><\/h3>\n<p>Time and again, resident polls dictate that their most important concern is apartment safety. It\u2019s a property manager\u2019s job to ensure the safety of their residents and to do their best to prevent crime from occurring in or around the building. This starts with the main entrance.<\/p>\n<p>If multifamily communities were a castle, the lobby would be the main gate. It\u2019s where the vast majority of residents, guests, and workers will enter and exit. As a result, this is the largest security vulnerability, particularly if there\u2019s no doorman or concierge. It\u2019s crucial that this area is both locked and monitored since a resident\u2019s sense of safety can be a major factor in both maximizing rent and minimizing vacancies and liabilities.<\/p>\n<p>Ways this can be done include:<\/p>\n<ul>\n<li><strong>Strong Locks<\/strong> \u2013 Most buildings have implemented a magnetic card or fob key system to secure their entryway.<\/li>\n<li><strong>Virtual Concierge<\/strong> \u2013 If there\u2019s neither room nor budget for an on-site concierge desk service, another option is outsourcing the work\u2014property managers can hire an off-site employee to greet guests via high-definition video conferencing tech.<\/li>\n<li><strong>Proper Lighting<\/strong> \u2013 If the goal is to make residents feel safe and at home, the lobby and the exterior entryway shouldn\u2019t be dimly lit. Instead, fill the area with a warm and welcoming glow. Per<a href=\"https:\/\/www.buildium.com\/blog\/apartment-building-lobby-design\/\" target=\"_blank\" rel=\"noopener\"> Buildium<\/a>:<\/li>\n<\/ul>\n<p>Good lighting inside the lobby and directly outside the building will make anyone who\u2019s entering or leaving feel much safer. It\u2019s also a plus to have a system that will stay lit all the time, which becomes much more affordable as the cost of energy-efficient LED lighting has fallen dramatically. Additionally, install lighting on separate switches and with dimmers to vary lighting levels for reasons of both safety and ambiance.<\/p>\n<ul>\n<li><strong>Cameras<\/strong> \u2013 There should be security cameras recording 24\/7 to ensure the safety of residents and to deter would-be criminals or thieves. Cameras should be placed at the front door, throughout the lobby, and in public-access<\/li>\n<\/ul>\n<h3><b>Fix the Package Problem<\/b><\/h3>\n<p>One issue that just about every single community is running into is a deluge of packages being sent to the building. Thanks to the rise of Amazon, more than half of Americans do their goods and grocery shopping online. This has resulted in a surge of packages being delivered daily.<\/p>\n<p>In 2018,<a href=\"https:\/\/www.nmhc.org\/globalassets\/research--insight\/package-survey-2018\/nmhc_infographic.pdf\" target=\"_blank\" rel=\"noopener\"> NMHC Kingsley conducted a package survey<\/a> querying thousands of residents from various properties. They found some staggering figures:<\/p>\n<ul>\n<li>An average of 149 packages are delivered each week to the standard multifamily community.<\/li>\n<li>61% of property managers say that package deliveries have increased year over year.<\/li>\n<li>For heavy\/oversized packages, 52% of managers keep them in the management office, 32% deliver them to the resident\u2019s door, and 22% store them in a separate storage area.<\/li>\n<\/ul>\n<p>Unfortunately, few lobbies or mailrooms are equipped to handle this package influx, which all too often results in clutter, loss, or stolen packages. In addition, far too much of a property manager\u2019s time is spent receiving, storing, and delivering packages. Fortunately, there\u2019s a better way to handle multifamily apartment package delivery. For those who want to learn how to prevent package theft, invest in smart lockers, such as those provided by <a href=\"https:\/\/www.parcelpending.com\/\" target=\"_blank\" rel=\"noopener\">Parcel Pending<\/a>. These <a href=\"https:\/\/www.parcelpending.com\/\" target=\"_blank\" rel=\"noopener\">electronic lockers<\/a> are fantastic lobby amenities that are capable of providing the following:<\/p>\n<ul>\n<li><strong>Security<\/strong> \u2013 Parcel Pending package lockers have 24\/7 cameras that capture both deliveries and pickups.<\/li>\n<li><strong>Intelligence<\/strong> \u2013 The lockers use infrared scanners to detect and categorize items in lockers. This means greater accuracy and accountability for property managers.<\/li>\n<li><strong>Speed<\/strong> \u2013 Barcode technology makes it easy for packages to be delivered by any courier service.<\/li>\n<li>Intelligent Software \u2013 Parcel Pending\u2019s software alerts residents when a package has been stored in the lockers and allows them to easily retrieve their items.<\/li>\n<li><strong>Flexibility<\/strong> \u2013 The various compartments are capable of handling almost any size package. Refrigerated parcel lockers can also provide a property with temperature-controlled lockers for groceries, medicines, or perishables in general.<\/li>\n<li><strong>Customizable Design<\/strong> \u2013 Parcel Pending lockers come in a variety of colors or with optional wraps so they can perfectly complement the lobby\u2019s d\u00e9cor.<\/li>\n<\/ul>\n<p>A solution to package woes is an amenity that\u2019s going to be celebrated by the entire community \u2014 the property manager included.<\/p>\n<h3><b>Think of Hotels<\/b><\/h3>\n<p>The goal should be to make the lobby feel like that of a hotel. At hotels, the lobby is a unique common area that invites guests to socialize and relax. Although a multifamily property isn\u2019t likely to have the same space as a 5-star hotel, it\u2019s possible to take a similar idea, simplify it, and still create a special experience at the property.<\/p>\n<p>Channeling this hotel aesthetic helps produce a classy atmosphere, making the property feel welcoming. In fact,<a href=\"https:\/\/www.hoteliermagazine.com\/hotel-lobby-design-key-making-good-impression\/\" target=\"_blank\" rel=\"noopener\"> Hotelier Magazine writes<\/a>:<\/p>\n<p>It\u2019s important that the lobby and the bar are places that don\u2019t feel closed off from the rest of the city and don\u2019t feel like they\u2019re just for hotel guests or just to do your check-in and check-out or wait for your cab,\u201d says Antonopoulos. \u201cIt\u2019s an extension of the [guestroom] and of the city, so it\u2019s important that lobbies and the bar are the kind of place that you want to go out to or spend time in.<\/p>\n<h3><b>Make it Communal<\/b><\/h3>\n<p>Lobbies are spaces that should be taken advantage of to their fullest. By making the space communal, millennial renters or their visitors are invited to mingle, relax, play, work, or converse.<\/p>\n<p>Some smart apartment solutions can be implemented to achieve this, including:<\/p>\n<ul>\n<li><strong>Plenty of Seating<\/strong> \u2013 While there may be limited space available, there should be both couches and chairs where residents can read, play a game, have a drink, or just relax.<\/li>\n<li><strong>Large Screen TVs<\/strong> \u2013 Even though most residents have televisions, it can be nice to have TVs going in the lobby, particularly when big events are live, such as a sporting event, a press conference, or a breaking news story. This can help foster a sense of community.<\/li>\n<li><strong>Complimentary Drinks<\/strong> \u2013 Many modern communities have made the move to host nightly happy hours where residents are given complimentary drinks. It encourages people to come down, interact, and share a drink at the lobby bar. This multifamily marketing idea encourages both community and resident engagement.<\/li>\n<li><strong>Working Areas<\/strong> \u2013 Some people require a change of scenery when they work or study. By having tables, working spaces, a meeting room, or personal guest rooms, residents are given the opportunity to change up their work environment. Since many jobs are now done remotely, this is a great perk for any forward-thinking property.<\/li>\n<li><strong>Computers And Printers<\/strong> \u2013 There should always be at least two computers and printers that residents can use if necessary. This convenience saves them from having to leave the property just to print something out. There should also be high-speed internet so guests can get whatever they need to be done in a timely manner.<\/li>\n<\/ul>\n<h2><b>Making Your Lobby Stand Out<\/b><\/h2>\n<p>Lobby design is an opportunity to make a great first impression or to welcome guests back to their homes. Whether a property manager adds smart lockers or communal hotel amenities, putting the proper thought, time, and money into the lobby is a worthwhile investment that will please current residents and entice potential ones.<\/p>\n<p><strong>Sources:<\/strong><\/p>\n<ol>\n<li>The Cooperator. A New Look for Your Lobby. <a href=\"https:\/\/cooperator.com\/article\/a-new-look-for-your-lobby\/full\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/cooperator.com\/article\/a-new-look-for-your-lobby\/full<\/a><\/li>\n<li>Brick Underground. How to Renovate a Lobby and Keep (Almost) Everyone Happy. <a href=\"https:\/\/www.brickunderground.com\/blog\/2014\/05\/lobby_renovations_dos_and_donts\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.brickunderground.com\/blog\/2014\/05\/lobby_renovations_dos_and_donts<\/a><\/li>\n<li>Buildium. The Apartment Lobby: 5 Ways to Make it Welcoming and Safe. <a href=\"https:\/\/www.buildium.com\/blog\/apartment-building-lobby-design\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.buildium.com\/blog\/apartment-building-lobby-design\/<\/a><\/li>\n<li>NMHC. Package Primer. <a href=\"https:\/\/www.nmhc.org\/globalassets\/research--insight\/package-survey-2018\/nmhc_infographic.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.nmhc.org\/globalassets\/research&#8211;insight\/package-survey-2018\/nmhc_infographic.pdf<\/a><\/li>\n<li>Hotelier. Hotel Lobby Design is Key To Making a Good Impression. <a href=\"https:\/\/www.hoteliermagazine.com\/hotel-lobby-design-key-making-good-impression\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.hoteliermagazine.com\/hotel-lobby-design-key-making-good-impression\/<\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>The lobby is often the first place a potential resident will see when they tour a multifamily property or apartment building. When an apartment lobby is designed and furnished correctly, it\u2019s a chance to make a strong first impression to prospective residents. And, as the saying goes, \u201cyou only get one opportunity to impress.\u201d No [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6122,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-6121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-multifamily"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>5 Lobby Amenities every Multifamily Complex Needs | Parcel Pending<\/title>\n<meta name=\"description\" content=\"Elevate your multifamily complex&#039;s first impression with essential lobby amenities. Uncover resident retention strategies through impeccable design.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.parcelpending.com\/en-us\/blog\/5-lobby-amenities-every-multifamily-complex-needs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Lobby Amenities every Multifamily Complex Needs | Parcel Pending\" \/>\n<meta property=\"og:description\" content=\"Elevate your multifamily complex&#039;s first impression with essential lobby amenities. 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