{"id":3044,"date":"2018-07-17T08:00:11","date_gmt":"2018-07-17T08:00:11","guid":{"rendered":"https:\/\/www.parcelpending.com\/?p=3044"},"modified":"2023-03-30T14:09:42","modified_gmt":"2023-03-30T14:09:42","slug":"parcel-pending-expands-partnership-cortland-partners-initial-installs-demonstrate-high-resident-satisfaction-renewal-intent","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-us\/blog\/parcel-pending-expands-partnership-cortland-partners-initial-installs-demonstrate-high-resident-satisfaction-renewal-intent\/","title":{"rendered":"Parcel Pending Expands Partnership with Cortland after Initial Installs Demonstrate High Resident Satisfaction & Renewal Intent"},"content":{"rendered":"
76 percent of Cortland residents strongly preferred having the lockers and 40 percent said they were more likely to renew their leases <\/em><\/h5>\n

IRVINE, CA\u2014(July 17, 2018)<\/strong> –\u00a0Parcel Pending<\/a>, a leader in the package management industry, is expanding its partnership with Cortland<\/a>,<\/u> the Atlanta-based, vertically-integrated, multifamily investment and management firm, after a round of initial installs demonstrated high resident satisfaction and renewal intent at their communities. Parcel Pending\u2019s electronic, self-service parcel lockers are now available at 14 Cortland communities and will roll out to an additional 13 by the end of the year.
\nCortland Partners first tapped Parcel Pending in late 2016 to do a pilot install of its lockers at one of their Austin-based communities, The Aspect by Cortland. The community was struggling to manage a major influx of resident packages due to the online shopping boom.
\n\u201cOn average, our communities were receiving between 20 to 30 packages per day, and our staff was spending about five to six minutes managing each one. That adds up quickly,\u201d said Brian Ericson, Cortland\u2019s Vice President of Marketing Insights. \u201cOur property management teams were spending too much time on package management, which pulled them away from their primary responsibilities of managing the property and serving residents. We soon recognized that we needed to find a smart and savvy solution\u2026 and fast.\u201d
\nFollowing the initial install of Parcel Pending lockers at The Aspect by Cortland, Cortland surveyed their residents at the two-month and one-year marks to gauge satisfaction and return-on-investment. The survey results were overwhelmingly positive.
\n\u201cWhen you pair the positive resident feedback from the pilot install with the fact that resident packages are growing at an impressive rate of 30 to 40 percent annually, it really was a no-brainer for us to expand the use of Parcel Pending lockers at more of our communities,\u201d said Ericson.
\nAfter the positive resident experience, Cortland expanded the use of Parcel Pending lockers to nine additional communities across five cities in 2017 and the early part of 2018. To continue to analyze resident feedback, Cortland issued a resident survey two-months post-installation at three properties: Viridian, located in Decatur, GA; Cortland North Druid Hills, located in Atlanta, and Preserve at Rolling Oaks, located in Austin. The response to their new Parcel Pending lockers continued to be extremely positive:<\/p>\n