{"id":3009,"date":"2018-07-12T19:45:39","date_gmt":"2018-07-13T02:45:39","guid":{"rendered":"https:\/\/www.parcelpending.com\/?p=3009"},"modified":"2021-09-02T22:15:36","modified_gmt":"2021-09-02T22:15:36","slug":"411-last-mile","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-us\/blog\/411-last-mile\/","title":{"rendered":"The 411 on The Last Mile"},"content":{"rendered":"

With the prevalence of online shopping and shipping, the dilemma of the \u201clast mile\u201d is beginning to heavily influence the overall customer experience. By definition, the last mile is an industry term used to describe the movement of goods from a transportation hub to a\u00a0final\u00a0destination in the home. However, this distance can range anywhere from less than a mile up to more than 100 miles.
\nFor retailers, the last mile can be very expensive. Retailers have to get items to their respective recipients within a promised timeline no matter what the address is and this can be costly. In addition, retailers are becoming more aware of the fact that the last mile heavily impacts the customer\u2019s overall experience.
\nFor example, the 2018 Last Mile Retail Study, reports that 49% of customer\u2019s care about delivery time and 44% expect free or low-cost shipping. Also, 65% of consumers want greater flexibility in when and how they receive their online orders. This is because customers want to avoid porch pirates, package theft, missed deliveries and having to reschedule.
\nWith retailers like Amazon, Target and Walmart offering two-day shipping, many customers nowadays expect their orders to be rushed without any extra charges and delivered on time. This is why today\u2019s retailers are on a mission to offer the best customer experience while simultaneously reducing delivery and fulfillment costs.
\nOne way retailers are doing so is by leveraging electronic package lockers. These lockers can help retailers reduce any last mile drama.
\nParcel Pending\u2019s retail locker solutions, for example, alleviate the commotion of package management for retailers by assuming all customer service responsibilities for package delivery, notification and retrieval. Parcel Pending\u2019s secure, self-service electronic lockers allow consumers to pick up their packages and online orders at a time and place that is convenient for them.
\nThe way Parcel Pending works is simple. When a package arrives, it\u2019s placed into a secure Parcel Pending locker. The recipient is then notified by text and\/or email with a passcode to use when retrieving the package(s) privately and safely at any time.
\nWith 69% of consumers stating that they are much less likely to shop with a retailer in the future if an item they purchased is not delivered within two days of the date promised, it is now more important than ever for retailers to consider tapping into parcel lockers to help alleviate any last mile dilemmas.
\nWhat trends are you seeing in the last mile? Comment below.
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