{"id":2830,"date":"2018-05-15T19:44:28","date_gmt":"2018-05-16T02:44:28","guid":{"rendered":"https:\/\/www.parcelpending.com\/?p=2830"},"modified":"2023-04-12T20:31:25","modified_gmt":"2023-04-12T20:31:25","slug":"cortland-partners-uses-parcel-pending-to-deliver-higher-satisfaction","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-us\/blog\/cortland-partners-uses-parcel-pending-to-deliver-higher-satisfaction\/","title":{"rendered":"Customer Spotlight: Cortland Uses Parcel Pending to Deliver Higher Resident Satisfaction"},"content":{"rendered":"

Late last year, we\u00a0shared<\/a> that Cortland<\/a>, a full-service multifamily real estate acquisition, development, and operating entity that owns over 44,000 apartment homes throughout the Southeast and Texas, was struggling to manage a major influx of resident packages due to the online shopping boom.
\n\u201cOn average, our communities were receiving between 20 to 30 packages per day, and our staff was spending about five to six minutes managing each one. That adds up quickly,\u201d exclaimed Brian Ericson, Cortland\u2019s Vice President of Marketing Insights. \u201cOur property management teams were spending too much time on package management, which pulled them away from their primary responsibilities of managing the property and serving residents. We soon recognized that we needed to find a smart and savvy solution \u2026 and fast.\u201d
\nAs a result, Cortland tapped Parcel Pending in late 2016 to do a pilot install of its lockers at The Aspect by Cortland, a property located in Austin.
\nEricson knew that he would have to show success of the Parcel Pending pilot in order to build the case to roll them out to additional properties. So, he issued a resident survey at the 2-month and 1-year marks post-install at The Aspect by Cortland. The feedback was overwhelmingly positive:<\/em><\/p>\n