{"id":10546,"date":"2021-06-04T09:00:48","date_gmt":"2021-06-04T16:00:48","guid":{"rendered":"https:\/\/www.parcelpending.com\/?p=10546"},"modified":"2026-02-24T20:04:08","modified_gmt":"2026-02-24T20:04:08","slug":"us-vs-them-top-12-reasons-why-parcel-pending-is-your-smart-choice-for-lockers","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-us\/blog\/us-vs-them-top-12-reasons-why-parcel-pending-is-your-smart-choice-for-lockers\/","title":{"rendered":"Us vs. Them: Top 12 Reasons Why Parcel Pending is Your Smart Choice for Lockers"},"content":{"rendered":"

As we begin to move away from pandemic-related precautions and towards the \u201cnext normal,\u201d many habits and preferences adopted during the past 15 months will linger. At the top of the list are online shopping and expedited delivery, practices that translate into a crucial need for a smart parcel management solution like Parcel Pending. However, as you\u2019ll soon discover, not all locker companies are created equal.<\/p>\n

Here are 12 reasons why Parcel Pending should be your vendor of choice for smart parcel locker solutions:<\/p>\n

1. Custom Configuration and Design<\/strong><\/h2>\n

Each property is unique; therefore, we don\u2019t implement cookie-cutter solutions. Instead, we design an intelligent locker system<\/a> that meets both your needs for today and your growing needs for tomorrow. With wraps and colors to match your community\u2019s d\u00e9cor, your lockers work with your <\/em>space.<\/em><\/p>\n

2. 24\/7\/365 Customer Support<\/strong><\/h2>\n

Unlike our competitors, our customer service is based here in the US and includes both Spanish- and French-speaking team members. And we don\u2019t just support property management staff, but residents too. Our customer success and customer service teams are available to answer questions, schedule maintenance, and troubleshoot issues via email or phone to ensure the success of your investment post-installation.<\/p>\n

3. Innovation Leader<\/strong><\/h2>\n

Recognizing the onslaught of package, grocery, and food deliveries, we\u2019ve introduced new products to help properties meet the challenge head-on. Refrigerated lockers are one such innovation; they are perfect for ensuring temperature-sensitive products like groceries, flowers, and medicines remain safe and cool.<\/p>\n

4. Experience in the Multifamily Market<\/strong><\/h2>\n

Our leadership team has a combined experience in this space of more than 80 years and our lockers are installed in over 6,300 properties across North America. In short, we understand your needs as a property manager.<\/p>\n

5. Fast and Accurate Delivery<\/strong><\/h2>\n

Without lockers, most communities\u2019 package management is handled by a concierge or property staff, resulting in a litany of potential problems: misdirected packages, limited pick-up windows for residents, and ad hoc notifications of package deliveries. Can you imagine a resident\u2019s frustration at paying for expedited shipping only to discover that they weren\u2019t notified of the delivery or that it was too late in the day to retrieve it? With smart parcel lockers, delivery notifications are sent to residents immediately, and most of them retrieve their packages the same day.<\/p>\n

6. No More Porch Pirates or Building Bandits<\/strong><\/h2>\n

Theft of packages is not just an \u201con the front porch\u201d issue. It also affects high-rise buildings, townhomes, and apartment complexes. Whereas some property managers believe installing security cameras is the answer, the better solution is smart parcel lockers. Each package is scanned and securely placed within the locker. Residents can open lockers 24\/7 by scanning a unique barcode sent to their phone (contactless) or by entering a unique code into the kiosk touchpad.<\/p>\n

7. Pricing Options<\/strong><\/h2>\n

Shall we talk about pricing? We recognize that this amenity can feel like a substantial investment, though lockers have a significant ROI when it comes to resident retention and satisfaction. As a result, we offer several flexible financing options including plans with no-money-down. (Talk<\/a> to a representative today about specific options for your property.)<\/p>\n

8. Integrated Free Mobile App<\/strong><\/h2>\n

Our proprietary mobile app is a lifesaver and time-saver for you and your staff. After residents download the app, they can get notified immediately of deliveries or even turn on vacation mode on the fly. Further, the app allows them to open the package locker quickly and safely within 30 seconds and without any human interaction: they simply scan the barcode!<\/p>\n

9. Outrageously High Resident Satisfaction Scores<\/strong><\/h2>\n

When Atlanta-based Cortland installed our lockers at its first property (The Aspect at Cortland), 82% of residents said they preferred the lockers to the previous office pick-up system and were very satisfied. Plus, feedback included:<\/p>\n