Multifamily Package Lockers: Innovation Driven by Experience

24/7 on-demand resident package pick-up for your community

Deliver MORE to Your Residents with Parcel Pending Plus

  • More Efficiency: Consolidated Box feature allows residents to receive multiple deliveries from the same carrier in one locker
  • More Insights: Real-time insights and alerts on locker system performance with our Business Intelligence tools and online or data analytics portal
  • More Convenience: Easy resident registration ensures maximum usage; residents can easily move their accounts between properties as needed
  • More Support: Resident support is available from U.S.-based customer service 7 days a week
  • More Use Cases: Property Manager Exchange feature allows single-use access to lockers for non-residents such as self-guided tours, property maintenance, or pet walkers
  • More Communication: Survey residents about their experience with the lockers directly from the locker kiosk after package pick-up

Solve Your Property’s Package Problem

Gain Control of Increased Package Deliveries for Apartments

  • Provide secure, on-demand package access for renters – 24/7/365
  • Save up to 24 hours per week for property staff or apartment managers by automating your package management process1
  • Integrate our package locker or package room solutions with any property management software or custom application
  • Increase property ROI – adding this resident-requested solution to your list of apartment building amenities can increase renewals by as much as 40%2
  • Meet your budget needs with our flexible pricing – options include purchase and subscription
  • Receive support from our Customer Success, Technical, and Resident Relations teams

1 Based on an average incoming package volume of 60 packages per day, 6 days per week, at 1 hour per 15 packages.
2 Survey results gathered from case studies conducted with tenants at Cortland Partners properties.

Parcel Locker for Apartment Packages
apartment parcel lockers

Parcel Pending Features

Flexible API Integrations

100% Deliverability

Smart Redelivery & Tracking

Prevents Package Theft

5-Star Service

24/7 Package Accessibility

Get Ready to Deliver MORE

Our teams are here to support you and your residents from installation to implementation and beyond

Dedicated launch team; integrate with your property management software
Assistance with site preparation; white glove installation for your solution
Training for couriers and property staff; assistance with resident onboarding
Direct resident support; on-demand resident package access

How Parcel Pending Delivers MORE

Features Parcel Pending Other Vendors
Integrates with Property Management Software
Built-In Security Camera
Robust UPI for Custom Software Integrations
Mobile App Integration
Advanced Redelivery and Parcel Tracking Features
Remote Monitoring Features
Individual Refrigerated Compartments

Installations Worldwide


Packages Delivered Annually


Residents Served

Sares-Regis Group

My properties with Parcel Pending have had no real issues and any service items are resolved in a day or less. [They’re] a very customer service-oriented company.

Sandy Pederson Vice President of Operations
Miller Valentine Group

From an office standpoint, Parcel Pending has really helped with maximizing our office efficiency. It actually allows us to devote more time to bettering the resident experience in other ways.

Eric Holley Residential Property Manager
Paragon Properties

The Parcel Pending product speaks for itself. It’s durable, it’s easily configurable, it can also be modified to fit specific needs.

Justin Dunckel President
Security Properties Residential

I have been very happy with Parcel Pending’s product and service. I have used other package solutions in the past and prefer Parcel Pending. The lockers take the majority of my package handling out of my associates’ hands, which increases productivity as well as security for my residents’ packages.

Brian Peterson Property Manager
Knightvest Management

Parcel Pending is a great amenity for our residents, with 24-hour access on their time.

Melanie Adams Vice President/Executive – Asset Management
Asset Living

Parcel Pending is a great service and residents like the convenience and knowledge that their items are securely delivered.

Melissa Severson Property Manager
Venterra Realty

We know residents expect properties to have a solution for managing packages. When prospective residents walk past nice, wrapped package lockers, they are instantly impressed with the design and convenience. We are thrilled that the lockers are becoming a selling point for our on-site teams.

Joshua Delzell Strategic Initiatives Manager
Trellis Fifth Avenue

We absolutely made the right choice with Parcel Pending. Everyone loves how easy it is to use the lockers, and the Customer Service team has provided phenomenal support for both our owners and our residents.

Jason King President, Homeowner's Association Board

MORE Resources

Deliver MORE with Smart Lockers from Parcel Pending by Quadient