{"id":32116,"date":"2023-10-18T13:53:49","date_gmt":"2023-10-18T13:53:49","guid":{"rendered":"https:\/\/www.parcelpending.com\/resources\/from-chaos-to-convenience-how-lockers-are-changing-the-return-game\/"},"modified":"2025-10-30T22:10:11","modified_gmt":"2025-10-30T22:10:11","slug":"from-chaos-to-convenience-how-lockers-are-changing-the-return-game","status":"publish","type":"resources","link":"https:\/\/www.parcelpending.com\/en-gb\/resources\/from-chaos-to-convenience-how-lockers-are-changing-the-return-game\/","title":{"rendered":"From Chaos to Convenience: How Lockers Are Changing the Return Game"},"content":{"rendered":"<p>According to a recent goTRG report, nearly 75% of retailers face significant challenges with returns.<sup>1<\/sup> Customers now expect returns to be effortless and, if possible, free of charge.<\/p>\n<p>To remain competitive and ensure customer satisfaction, retailers must adopt a modern and sophisticated returns solution. That&#8217;s where BOPIL\/BORIL (Buy Online, Pick-up in Locker\/Buy Online, Return in Locker) comes into play.<\/p>\n<p>Dive into our playbook now to discover how lockers can take your store operations from chaos to convenience by:<\/p>\n<ul>\n<li>Streamlining the returns process and eliminating current inefficiencies<\/li>\n<li>Boosting brand sales<\/li>\n<li>Redeploying store staff to more valuable tasks<\/li>\n<li>Reducing environmental impact associated with returns<\/li>\n<\/ul>\n<p><strong>Sources:<\/strong><br \/>\n1. goTRG. <em>goTRG&#8217;s 2022 Holiday Report: Retailers&#8217; Perspective on Consumer Shopping and Returns<\/em>. www.gotrg.com. November 3, 2023. <a href=\"https:\/\/www.gotrg.com\/lp\/2022-holiday-report\">https:\/\/www.gotrg.com\/lp\/2022-holiday-report<\/a><\/p>\n<h3 style=\"text-align: center;\">Ready to learn more?<\/h3>\n<h3 style=\"text-align: center;\">Download your free copy of the playbook:<\/h3>\n","protected":false},"author":3,"featured_media":31782,"template":"","resource_types":[181],"resource_industries":[185],"class_list":["post-32116","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_types-ebook","resource_industries-retail-en-gb"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>From Chaos to Convenience: How Lockers Are Changing the Return Game - Parcel Pending<\/title>\n<meta name=\"description\" content=\"Parcel Pending&#039;s latest playbook shares how smart lockers can take retailers&#039; returns operations from chaos to convenience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.parcelpending.com\/en-gb\/resources\/from-chaos-to-convenience-how-lockers-are-changing-the-return-game\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From Chaos to Convenience: How Lockers Are Changing the Return Game - 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