{"id":15027,"date":"2021-04-12T19:00:27","date_gmt":"2021-04-12T19:00:27","guid":{"rendered":"https:\/\/www.parcelpending.com\/?post_type=resources&#038;p=15027"},"modified":"2022-08-22T16:25:15","modified_gmt":"2022-08-22T16:25:15","slug":"providing-self-serve-solutions-in-the-public-sector-for-patients-and-students","status":"publish","type":"resources","link":"https:\/\/www.parcelpending.com\/en-gb\/resources\/providing-self-serve-solutions-in-the-public-sector-for-patients-and-students\/","title":{"rendered":"Providing self-serve solutions in the public sector for patients and students"},"content":{"rendered":"<p><span lang=\"EN-US\" xml:lang=\"EN-US\">In healthcare and education staff are routinely called upon to get items into the hands of patients and students. Consider hospitals discharging patients with medication; post rooms on campus sites taking in parcels for students. Each interaction takes time, but this can be reduced if patients and students can self-serve for their items &#8211; freeing up staff and reducing person-to-person contact.<\/span><\/p>\n<p><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Healthcare<\/span><\/strong><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">The aim is for inpatients who are ready to go home to be discharged from wards smoothly and quickly. Beds cannot be released when patients are waiting on prescriptions.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Medication leaves the pharmacy and is delivered to the wards. It\u2019s a people-based process that draws on staff resources, and time is a precious commodity. What\u2019s more, unnecessary time that patients spend on wards impacts other parts of the hospital:<\/span><\/p>\n<ul>\n<li><span lang=\"EN-US\" xml:lang=\"EN-US\">A&amp;E where patients wait to be admitted<\/span><\/li>\n<li><span lang=\"EN-US\" xml:lang=\"EN-US\">Car parks where capacity is limited.<\/span><\/li>\n<\/ul>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">A\u00a0<\/span><a href=\"https:\/\/www.quadient.com\/en-GB\/resources\/secure-lockers-healthcare-settings?utm_source=mktpush&amp;utm_medium=email&amp;utm_campaign=e-gl-en-g-pls-ccs-blog-a&amp;utm_content=healthcare-wp&amp;sfdc_global_campaign_id=7016g000000EFufAAG&amp;sfdc_campaign_status=WP-Healthcare-CCS-Blog\">different way<\/a><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0of getting medication to patients can maximise efficiency, reduce time spent on the activity and reserve person-to-person contact for when it is clinically necessary.<\/span><\/p>\n<p><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Higher Education<\/span><\/strong><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Universities and halls of residence typically have a post room or mail storage area where parcels destined for students are taken. A member of staff may log and store arrived items and contact students to inform them of their deliveries.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">In recent times, this process will have come under greater pressure as rates of online shopping increased, adding to the challenges of parcel management including:<\/span><\/p>\n<ul>\n<li><span lang=\"EN-US\" xml:lang=\"EN-US\">Storage space which can be limited<\/span><\/li>\n<li><span lang=\"EN-US\" xml:lang=\"EN-US\">Security as parcels can be lost or stolen, leading to conflict<\/span><\/li>\n<li><span lang=\"EN-US\" xml:lang=\"EN-US\">Frustration at trying to track down students to collect their items<\/span><\/li>\n<li><span lang=\"EN-US\" xml:lang=\"EN-US\">Unclaimed parcels containing personal information that present data protection concerns.<\/span><\/li>\n<\/ul>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">At these times, it is necessary to limit gatherings of people and face-to-face contact, something that is at odds with a collection site where students may queue, and staff hand over items \u00a0however,\u00a0<a href=\"https:\/\/www.quadient.com\/en-GB\/resources\/high-volume-parcel-deliveries-in-higher-education?utm_source=mktpush&amp;utm_medium=email&amp;utm_campaign=e-gl-en-g-pls-ccs-a&amp;utm_content=ccs-blog&amp;sfdc_global_campaign_id=7014X0000029BfPQAU&amp;sfdc_campaign_status=CCS-Blog\">there is an alternative<\/a>.<\/span><\/p>\n<p><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Secure lockers provide ideal collection points<\/span><\/strong><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">In healthcare and education,\u00a0<a href=\"https:\/\/www.quadient.com\/en-GB\/lp\/parcel-lockers\/intelligent-parcel-lockers?utm_source=mktpush&amp;utm_medium=email&amp;utm_campaign=e-gl-en-g-pls-ccs-a&amp;utm_content=ccs-article&amp;sfdc_global_campaign_id=7014X0000029BdnQAE&amp;sfdc_campaign_status=CCS-Article\">secure parcel lockers<\/a>\u00a0can replace person-to-person contact for patients picking up medication and students collecting delivered items.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Medication and parcels are delivered into the lockers. Patients\/students receive an automatic notification with a unique PIN\/barcode which they use to access the locker and retrieve their items.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">It\u2019s a self-serve system saving time, reducing contact and improving convenience. Students can collect at times that suit as they aren\u2019t restricted to post room\/collection point opening times. Patients can leave wards, collecting medication on their way out or at a later time.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Items are kept securely and can only be retrieved with the unique access details provided to the rightful owner. Traceability is also improved through an electronic audit trail.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Manual, labour-intensive processes often rely on person-to-person contact. This can be inefficient and time-consuming. Through automation, healthcare and education staff can be relieved of repetitive manual tasks, freeing them up to spend more time on activities where they are most valuable.<\/span><\/p>\n<p><em><span lang=\"EN-US\" xml:lang=\"EN-US\">For public sector organisations, the Postal Goods, Services and Solutions (RM6017) framework includes\u00a0<\/span><\/em><a href=\"https:\/\/www.crowncommercial.gov.uk\/news\/parcel-lockers-provide-creative-solutions-across-the-public-sector\"><em>parcel lockers for solutions across the sector<\/em><\/a><em><span lang=\"EN-US\" xml:lang=\"EN-US\">.<\/span><\/em><\/p>\n<p><em><span lang=\"EN-US\" xml:lang=\"EN-US\">For further information, access the paper on\u00a0<\/span><\/em><a href=\"https:\/\/www.quadient.com\/en-GB\/resources\/secure-lockers-healthcare-settings?utm_source=mktpush&amp;utm_medium=email&amp;utm_campaign=e-gl-en-g-pls-ccs-blog-a&amp;utm_content=healthcare-wp&amp;sfdc_global_campaign_id=7016g000000EFufAAG&amp;sfdc_campaign_status=WP-Healthcare-CCS-Blog\"><em>secure lockers in healthcare settings<\/em><\/a><em><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0and find out how\u00a0<a href=\"https:\/\/www.quadient.com\/en-GB\/resources\/university-of-northampton-transforms-parcel-management-with-quadient?utm_source=mktpush&amp;utm_medium=email&amp;utm_campaign=e-gl-en-g-pls-ccs-blog-a&amp;utm_content=northampton-cs&amp;sfdc_global_campaign_id=7014X000002e4FEQAY&amp;sfdc_campaign_status=CS-Northampton-CCS-Blog\">The University of Northampton transformed parcel management.<\/a><\/span><\/em><\/p>\n","protected":false},"author":1,"featured_media":15028,"template":"","resource_types":[],"resource_industries":[183],"class_list":["post-15027","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_industries-commercial-en-gb"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Providing self-serve solutions in the public sector for patients and students | Parcel Pending<\/title>\n<meta name=\"description\" content=\"In healthcare and education staff are routinely called upon to get items into the hands of patients and students.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.parcelpending.com\/en-gb\/resources\/providing-self-serve-solutions-in-the-public-sector-for-patients-and-students\/\" \/>\n<meta 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