{"id":13743,"date":"2020-06-15T16:39:15","date_gmt":"2020-06-15T16:39:15","guid":{"rendered":"https:\/\/www.parcelpending.com\/?post_type=resources&#038;p=13743"},"modified":"2024-11-19T14:25:40","modified_gmt":"2024-11-19T14:25:40","slug":"webinar-recording-returns-policies-during-the-coronavirus-outbreak","status":"publish","type":"resources","link":"https:\/\/www.parcelpending.com\/en-gb\/resources\/webinar-recording-returns-policies-during-the-coronavirus-outbreak\/","title":{"rendered":"Webinar Replay: Returns Policies During the Coronavirus Outbreak"},"content":{"rendered":"<h4>About the webinar<\/h4>\n<p>By the 7th of April, 130 of the 300 retailers IMRG\u00a0had been tracking had extended their returns policies to some extent.\u00a0This informative webinar discusses what are the reasons behind some of these extensions \u2013 some of which are 100+ days \u2013 and what patterns can we pick out from the data?\u00a0Other topics\u00a0covered\u00a0in\u00a0this webinar\u00a0include:<\/p>\n<ul>\n<li>Which\u00a0policies retailers have put in\u00a0place<\/li>\n<li>The pros and cons of incentivising the various returns channels<\/li>\n<li>The types of returns fraud and how it is evolving during the Coronavirus outbreak<\/li>\n<\/ul>\n<p>During the webinar, Quadient UK\u2019s Head of Parcel Solutions, Senel Sowerby discusses how retailers can facilitate a returns process for a good customer experience and the way in which parcel lockers can help retailers meet this rising ecommerce demand and reduce person-to-person contact. Looking at how parcel lockers can also provide a self-serve option for customers to collect packages and make returns without human interaction.<\/p>\n<h4><strong>Other parcel locker benefits include:<\/strong><\/h4>\n<ul>\n<li>Conveniently located so that consumers can drop-off goods<\/li>\n<li>Can help to alleviate congestion in-store<\/li>\n<li>Increases in additional purchases while in-store<\/li>\n<li>Improves customer experience<\/li>\n<li>Cost control<\/li>\n<\/ul>\n<h3>Fill out the form to watch the webinar replay:<\/h3>\n","protected":false},"author":3,"featured_media":13341,"template":"","resource_types":[168],"resource_industries":[185],"class_list":["post-13743","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource_types-webinar","resource_industries-retail-en-gb"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webinar Replay: Returns Policies During the Coronavirus Outbreak - 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