{"id":30473,"date":"2021-06-12T10:40:20","date_gmt":"2021-06-12T10:40:20","guid":{"rendered":"https:\/\/www.parcelpending.com\/?p=30473"},"modified":"2023-07-28T10:41:19","modified_gmt":"2023-07-28T10:41:19","slug":"the-future-of-parcel-asset-management-at-universities-student-accommodation-sites","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-gb\/blog\/the-future-of-parcel-asset-management-at-universities-student-accommodation-sites\/","title":{"rendered":"The Future of Parcel &#038; Asset Management at Universities &#038; Student Accommodation Sites"},"content":{"rendered":"<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Universities and student accommodation sites handle\u00a0<\/span><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">a rising number of parcels<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0arriving for students and staff every day. Manual, people-based ways of handling these deliveries can be fraught with difficulties such as resourcing, security and levels of contact during handovers. Added to this,\u00a0<\/span><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">books, IT equipment and other assets regularly change hands<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0on site.<\/span><\/p>\n<p><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">The future of\u00a0<\/span><\/strong><a href=\"https:\/\/www.quadient.com\/en-GB\/industries\/higher-education\"><strong>package management<\/strong><\/a><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0and asset tracking in higher education<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0(HE) was the\u00a0<\/span><a href=\"https:\/\/resources.quadient.com\/m\/48633e183e0c2e94\/25FA561C-Bren-Standell-IGPP-Higher-Ed-Presentation.mp4\">topic of discussion<\/a><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0at a recent Institute of Government and Public Policy (IGPP) online event.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">During the session, Quadient\u2019s UK&amp;I commercial director of parcel locker solutions, Bren Standell, noted that\u00a0<\/span><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">online retail has transformed the way we shop<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">. Students bring their experience of online ordering to their university lives and that includes an expectation of rapid delivery, (next, even same, day) and control over how and when they receive goods.<\/span><\/p>\n<p><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">The delivery landscape \u2013 an influx of parcels<\/span><\/strong><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Even pre-pandemic,\u00a0<\/span><span lang=\"EN-US\" xml:lang=\"EN-US\">eCommerce was growing with a 2019\/20 8%<strong>\u00a0year-on-year increase in UK<\/strong>\u00a0<strong>parcel volumes\u00a0<\/strong>\u2013\u00a0<\/span><a href=\"https:\/\/www.ofcom.org.uk\/__data\/assets\/pdf_file\/0022\/208219\/2019-20-annual-monitoring-update-postal-market.pdf\" data-lf-fd-inspected-4lzpgejm5nydlpbk=\"true\">a phenomenal\u00a02.8 billion delivered items<\/a><span lang=\"EN-US\" xml:lang=\"EN-US\">.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Alongside this,\u00a0<\/span><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">student numbers are rising<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">, with\u00a0<\/span><a href=\"https:\/\/www.cushmanwakefield.com\/en\/united-kingdom\/insights\/uk-student-accommodation-report\">over 2 million full-time students<\/a><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0in the UK in that year. Nearly 25,000 new beds entered the market in 2020\/21, bringing the total number of\u00a0<\/span><a href=\"https:\/\/www.cushmanwakefield.com\/en\/united-kingdom\/insights\/uk-student-accommodation-report\">student accommodation rooms to 681,000<\/a><span lang=\"EN-US\" xml:lang=\"EN-US\">.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">More students means more parcels and, on average, it is believed each person will receive\u00a0<strong>7-10 parcels a month<\/strong>. For a university with 1,000 first-year student beds, that can equate to\u00a0<strong>250+ parcels per day<\/strong>; even 1,000 a day if there are more than 3,000 students.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Bren asked attendees of the webinar, which included university accommodation managers, directors of campus operations and facilities managers, about students\u2019 online shopping and a comprehensive\u00a0<\/span><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">90% said they anticipated a significant change in habits<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0after the Covid-19 pandemic.<\/span><\/p>\n<p><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Movement of items on campus<\/span><\/strong><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Added to parcel deliveries\u00a0<\/span><span lang=\"EN-US\" xml:lang=\"EN-US\">there is considerable movement of items on site between faculties, university buildings and amenities. These items include IT equipment, library books, on-campus food and student assignments. Collecting and dropping off such items is restricted if staff and students are held to opening times. What\u2019s more, making these exchanges brings individuals, and sometimes groups, into contact with each other in ways that are increasingly problematic under social distancing conditions.<\/span><\/p>\n<p><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Higher education is evolving<\/span><\/strong><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Striving to manage demands for parcel handling and the movement of items, HE faces a range of challenges including:<\/span><\/p>\n<ul>\n<li><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Pressures on space<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0at campus sites and places of residence that impacts parcel storage.\u00a0<\/span><span lang=\"EN-US\" xml:lang=\"EN-US\">As students and staff spend less time on-site, items may have to be held for longer<\/span><\/li>\n<li><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Finite staff time\u00a0<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">to facilitate deliveries and provide administrative services.\u00a0<\/span><span lang=\"EN-US\" xml:lang=\"EN-US\">As parcel volumes go up, this activity doesn\u2019t scale<\/span><\/li>\n<li><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Squeezed budgets,\u00a0<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">particularly if student discounts were given in response to COVID disruption.\u00a0<\/span><span lang=\"EN-US\" xml:lang=\"EN-US\">Costs rise as more parcels place higher demands on resourcing post rooms, yet generating revenue and reducing costs are top priorities<\/span><\/li>\n<li><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Limited opening hours<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0for amenities such as post rooms<\/span><\/li>\n<li><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Online\/blended learning<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0leading to less predictable availability of staff and students on-site to pick up items<\/span><\/li>\n<li><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Health and safety<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0considerations with a new emphasis on reducing contact across all activities. P<\/span><span lang=\"EN-US\" xml:lang=\"EN-US\">arcels kept in communal areas can be a trip and fire hazard and are messy<\/span><\/li>\n<li><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">High levels of security<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0impacting courier and visitor movement around sites.<\/span><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0Parcel deliveries can contain high-value items, such as laptops \u2013 who is responsible for them once they\u2019ve been delivered? Residential parcel theft from unguarded deliveries has increased in recent years<\/span><\/li>\n<li><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Meeting<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0<strong>student expectations and supporting wellbeing.\u00a0<\/strong><\/span><span lang=\"EN-US\" xml:lang=\"EN-US\">Delays in receiving ordered items negatively impacts the student experience and can add to stress<\/span><\/li>\n<li><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Value for money<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0for students who expect amenities that are convenient, simple to use and that support their lifestyle and needs<\/span><span lang=\"EN-US\" xml:lang=\"EN-US\">.<\/span><\/li>\n<\/ul>\n<p><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">The health &amp; well-being priority<\/span><\/strong><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">In another session poll, attendees shared their\u00a0<strong>top concerns for a safe return to campus<\/strong>\u00a0in September. An overwhelming 70% cited health and wellbeing. There is a need to reduce contact between students, members of staff and external visitors, including couriers delivering to sites. This puts added\u00a0<strong>pressure on processes for the management of parcels<\/strong>\u00a0and the movement of items.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Quadient speaks regularly with universities, some of them managing 400 parcels per day. A minimum\u00a0<strong>manual process<\/strong>\u00a0of receiving a parcel, logging its arrival, storing it, contacting the relevant student or staff member, validating their ID and handing over the parcel, takes\u00a0<strong>six minutes each time<\/strong>. Multiply that by the total parcels received each day and the number of staff required is\u00a0<strong>not cost-effective<\/strong>. Add into the mix the other items regularly changing hands and moving around campus, and the challenge is too much without\u00a0<strong>automation and smart storage<\/strong>.<\/span><\/p>\n<p><strong><span lang=\"EN-US\" xml:lang=\"EN-US\">Smart parcel lockers for higher education<\/span><\/strong><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Technology provides a way to\u00a0<strong>transform processes for incoming parcels and the movement of goods<\/strong>. Carrier agnostic\u00a0<\/span>secure\u00a0<a href=\"https:\/\/www.parcelpending.com\/en-gb\/markets\/higher-education-parcel-lockers\/\" target=\"_blank\" rel=\"noopener\">university lockers<\/a><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0store items until recipients are ready to collect. That means\u00a0<strong>no need to increase resourcing<\/strong>,\u00a0<strong>security is improved<\/strong>,\u00a0<strong>staff and students can collect when it suits them 24\/7;<\/strong>\u00a0there are\u00a0<strong>no more queues<\/strong>\u00a0at post rooms,\u00a0<strong>parcels no longer pile up<\/strong>\u00a0in communal areas and\u00a0<strong>contact is reduced<\/strong>.\u00a0<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">Staff gain the\u00a0<strong>support<\/strong>\u00a0they need to take care of parcel delivery and the transfer of items around sites so they can\u00a0<strong>focus on student wellbeing<\/strong>.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">The locker system is\u00a0<strong>modular<\/strong>, so the right number of boxes, and range of sizes, can be installed according to need, inside or outdoors, and be\u00a0<strong>added to as required<\/strong>. Items are scanned on delivery and recipients selected and the parcel placed into an appropriately sized secure indoor or\u00a0<a href=\"https:\/\/www.parcelpending.com\/en-gb\/locker-solutions\/outdoor-lockers\/\" target=\"_blank\" rel=\"noopener\">outdoor locker<\/a>.<\/span><\/p>\n<p><strong>Recipients are notified electronically\u00a0<\/strong>with<strong>\u00a0<\/strong>a unique PIN and barcode. They collect their parcel when it suits them by entering the code or scanning the barcode. Staff don\u2019t need to be present. The system provides\u00a0<strong>traceability with an electronic record\u00a0<\/strong>of deliveries and collections.<\/p>\n<p>&nbsp;<\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">For more on the future of package management and asset tracking in HE,\u00a0<\/span><a href=\"https:\/\/resources.quadient.com\/m\/48633e183e0c2e94\/25FA561C-Bren-Standell-IGPP-Higher-Ed-Presentation.mp4\">access the replay of the IGPP event<\/a><span lang=\"EN-US\" xml:lang=\"EN-US\">.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\">To find out more about 24\/7, self-service parcel pick-up solutions, take a look at\u00a0<\/span><a href=\"https:\/\/www.quadient.com\/en-GB\/industries\/higher-education\">smart parcel lockers for higher education<\/a><span lang=\"EN-US\" xml:lang=\"EN-US\">\u00a0and\u00a0<\/span>Campus Hub<span lang=\"EN-US\" xml:lang=\"EN-US\">, which utilises smart lockers for the movement of items around sites as well as parcel pick-up for non-resident students.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Universities and student accommodation sites handle\u00a0a rising number of parcels\u00a0arriving for students and staff every day. Manual, people-based ways of handling these deliveries can be fraught with difficulties such as resourcing, security and levels of contact during handovers. Added to this,\u00a0books, IT equipment and other assets regularly change hands\u00a0on site. The future of\u00a0package management\u00a0and asset [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":15047,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[242,252],"tags":[],"class_list":["post-30473","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en-gb","category-blog-university-en-gb"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Future of Parcel &amp; Asset Management at Universities &amp; Student Accommodation Sites - Parcel Pending<\/title>\n<meta name=\"description\" content=\"The Future of Parcel &amp; Asset Management at Universities &amp; Student Accommodation Sites. 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