{"id":28474,"date":"2022-04-05T18:09:54","date_gmt":"2022-04-05T18:09:54","guid":{"rendered":"https:\/\/www.parcelpending.com\/?p=28474"},"modified":"2026-07-23T09:50:39","modified_gmt":"2026-07-23T09:50:39","slug":"how-to-reroute-a-package-royal-mail-evri-amazon-dhl-dpd","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-gb\/blog\/how-to-reroute-a-package-royal-mail-evri-amazon-dhl-dpd\/","title":{"rendered":"How to Reroute a Package (Royal Mail, Evri, Amazon, DHL, DPD)"},"content":{"rendered":"

Rerouting a package can feel confusing, particularly when every carrier does it differently. You might be going on holiday, or\u00a0you recently moved and forgot to provide the\u00a0correct\u00a0address\u00a0to the sender,\u00a0or maybe the sender has the incorrect address. Whatever the reason, here\u2019s how you can contact the major couriers to have your packages rerouted (in most cases).<\/p>\n

Increasingly, many carriers also offer parcel lockers as a delivery redirection option. If you’re not going to be home, a parcel locker can be a convenient alternative to home delivery, allowing you to collect your parcel at a time that suits you. Availability varies by carrier and location, but we’ll highlight locker options where they exist.<\/div>\n

Whichever carrier you are expecting a package from, be sure to stay alert to potential scam emails\/texts from scammers who pretend to be couriers.<\/p>\n

6 Reasons to Reroute a Package<\/b><\/h2>\n

There are myriad reasons for needing to reroute a package <\/span>or conduct a <\/span>package intercept<\/span>. Here are the top ones:<\/span><\/p>\n

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  1. You Want to Avoid Parcel Theft – <\/strong><\/strong><\/strong>If you’re worried about a parcel being left unattended outside your home, rerouting it to a parcel locker, collection point or other secure location can provide extra peace of mind. Parcel theft continues to be a growing issue across the UK, with Parcel Pending’s latest research estimating that one in six households were affected by parcel theft last year<\/a>. Secure collection options can help reduce the risk of deliveries being left exposed.<\/li>\n
  2. You\u2019ve Moved<\/strong>\u00a0\u2013 <\/strong><\/strong>You thought you filled out all the correct forms and made the necessary delivery changes, but invariably a package delivery is en route to your old\u00a0shipping\u00a0address.<\/li>\n
  3. You\u2019ll Be Out of Town<\/strong> \u2013 With the freedom to travel luring us away, balancing shipping schedules with holidays is often challenging.<\/li>\n
  4. You Noticed a Scam<\/strong> \u2013 eBay, Poshmark, Etsy, and other users of central marketplaces sometimes recognise that they\u2019ve shipped an erroneous order before the money has cleared and need to suspend <\/span>it before <\/span>the carrier makes their <\/span>first <\/span>delivery <\/span>attempt<\/span>.<\/span><\/li>\n
  5. You Wrote the Wrong Address<\/strong>\u00a0\u2013 This \u201coops\u201d typically happens when you are in a hurry, your phone spell check deceived you,\u00a0or you unwittingly transpose the numbers of an address.<\/li>\n
  6. You Want More Flexibility<\/strong> – If you’re not sure you’ll be home when your parcel arrives, redirecting it to a nearby parcel locker or collection point can give you more control over when you collect it.<\/li>\n<\/ol>\n

    Thankfully, most major parcel carriers allow you to reroute a package to another address for delivery \u2013 provided you make the request online, and the parcel hasn\u2019t been delivered yet. Here\u2019s a rundown on how each carrier deals with rerouting.<\/p>\n

    How To Reroute<\/b> a Package to Another Address, Collection Point or Parcel Locker<\/b>:<\/b><\/h2>\n

    How to Reroute an Amazon Package<\/b><\/h3>\n

    To update the shipping address for an Amazon order that has not yet entered the shipping process, visit the \u201cYour Orders\u201d tab on Amazon.com or in the Amazon mobile app.<\/p>\n

    To change your order information:<\/p>\n

      \n
    1. Go to\u00a0Your Orders<\/a>.<\/li>\n
    2. Select the \u201cOrder Details\u201d link for the order you want to change.<\/li>\n
    3. Follow the on-screen instructions to change the information.<\/li>\n<\/ol>\n

      To update the delivery address for a third-party seller order that has not yet entered the shipping processes,\u00a0contact the seller directly<\/a>\u00a0to provide your correct address. For most third-party sellers, this will likely involve requesting a cancellation and placing another order to your preferred address.<\/p>\n

      However, once an Amazon package has shipped, you cannot update the <\/span>original <\/span>address <\/span>for your order. If you are unable to update your <\/span>old<\/span> address <\/span>for an order shipped by Amazon or a delivery attempt for an Amazon delivery failed, please refer to their information on<\/span> Undeliverable Packages here<\/span><\/a>. Whether you\u2019re updating an order from Amazon or a third-party seller, you\u2019ll likely need to request a cancellation and order again.<\/span><\/p>\n

      How to Reroute a Royal Mail Package<\/b><\/h3>\n

      Rerouting a package with Royal Mail is also relatively straightforward.\u00a0 <\/span>On the day of delivery, you will receive a notification via email, phone or push notification within the Royal Mail App with more information about when to expect your parcel (this is usually a 3-hour window). This will also notify you if a signature is required for the delivery. Within your notification, there will be a link to the Royal Mail \u2018Track and Trace\u2019 page.<\/p>\n

        \n
      1. Click on Change Delivery Options.<\/li>\n
      2. Enter the item barcode and delivery postcode. Select your preferred delivery option from those which are available and submit. Depending on the services available for your parcel, Royal Mail may also provide alternatives such as parcel lockers and collection points, making it easier to receive parcels when you’re away from home.<\/li>\n<\/ol>\n

        Can You Redirect a Royal Mail Parcel to a Parcel Locker?<\/h4>\n
        Depending on the service used and the delivery options available in your area, Royal Mail may allow parcels to be redirected to a parcel locker or alternative collection location, if there is one available. Check the options shown within the Royal Mail app, or Track & Trace service for your specific parcel.<\/div>\n

        How to Reroute a DPD Package<\/b><\/h3>\n

        Rerouting a package with DPD is also relatively straightforward. The morning of your delivery, if you have provided a mobile contact number, they will usually text with an estimated time of delivery for that day. To reroute, you simply click on the link within the text, which will take you to a number of options, including \u2018Deliver to a neighbour\u2019 \u2018Deliver to a safe space\u2019 \u2018Change the delivery day\u2019.<\/p>\n

        DPD are unable to change the delivery address; however, they can reroute your package to a local pickup shop or parcel locker, giving you a secure and flexible collection option if you won’t be available to receive the parcel at home.<\/div>\n

        Alternatively, visit the DPD website for the full range of options available: DPD (UK) – Help<\/a>.<\/p>\n

        Can You Redirect a DPD Parcel to a Parcel Locker?<\/h4>\n
        \n
        Yes. DPD allows eligible parcels to be redirected to a nearby parcel locker or pickup shop, if there is one available, providing a secure and convenient alternative when you’re unable to receive a parcel at home.<\/div>\n<\/div>\n

        How to Reroute an Evri Package<\/b><\/h3>\n

        Diverting a parcel with Evri is a simple process. If you have a package that is due to be delivered, Evri gives you the opportunity to add information for the driver about where you would like them to deliver your parcel to instead \u2013 for example, a neighbour, a \u2018safe place\u2019, or a local <\/span>electronic locker<\/span><\/a> hub. Please note, if your sender has requested a household signature, Evri will be unable to divert your parcel.<\/span><\/p>\n

        To divert your package, first, go to Evri\u2019s parcel tracking page<\/a>.<\/p>\n

          \n
        1. Enter your 16-digit tracking number and select \u201cTrack\u201d<\/li>\n
        2. Select \u201cChange delivery options\u2019<\/li>\n
        3. Confirm the delivery postcode<\/li>\n
        4. Select a delivery option from those provided:\n