{"id":13773,"date":"2021-10-01T14:27:20","date_gmt":"2021-10-01T14:27:20","guid":{"rendered":"https:\/\/www.parcelpending.com\/?post_type=resources&p=13773"},"modified":"2022-12-13T21:24:30","modified_gmt":"2022-12-13T21:24:30","slug":"has-the-pandemic-changed-apartment-living","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-gb\/blog\/has-the-pandemic-changed-apartment-living\/","title":{"rendered":"Has The Pandemic Changed Apartment Living?"},"content":{"rendered":"

The pandemic has had a huge impact on the way we live, work and shop for over a year. People have worked from home and shopped online more. It is predicted that some changes people made will stick and, if that\u2019s the case, they are likely to have a\u00a0lasting impact on the choices we make about our living spaces<\/strong>. For owner-operators of Build to Rent (BTR) apartments, this raises the question of\u00a0how future accommodation will meet residents\u2019 needs<\/strong>\u00a0and the demands of increasing\u00a0parcel deliveries<\/a>.<\/span><\/p>\n

A panel of experts, including Quadient\u2019s Jon Hammond, Head of Real Estate\u00a0Parcel Locker<\/a>\u00a0Solutions (UK & Ireland), considered the impact the pandemic has had on the future of apartment living on a recent\u00a0UK Apartment Association (UKAA) webinar<\/strong><\/a><\/span>.<\/span><\/strong><\/p>\n

On the webinar, Jon cited the\u00a0<\/span>2021 National Build to Rent Report from HomeViews<\/a>\u00a0which reveals tenants rated the BTR experience higher than Build to Sell (BTS) for the second year in a row. The panel reflected on the \u2018silent hero\u2019 of the BTR sector during the pandemic, providing as it did\u00a0services and amenities that supported residents\u2019 needs\u00a0<\/strong>and a sense of community at an isolating time.<\/span><\/p>\n

The panel went on to discuss four key impacts the pandemic could have on future apartment living:\u00a0<\/span><\/p>\n

1. Intelligent, flexible use of space<\/span><\/strong><\/p>\n

Residents working from home will make new demands on their living space. This is likely to impact how rooms are used, with bedrooms doubling as studies, and requirements for office type furniture. It may also be reflected in how shared spaces are designed, with collaborative working spaces forming part of communal building areas.<\/span><\/p>\n

In fact, people working from home will mean that buildings aren\u2019t empty during the day, in the way they used to be. The\u00a0<\/span>same BTR report from HomeViews<\/a>\u00a0reveals that having a concierge correlated with a 4.8 per cent higher star rating on average and space was something residents particularly prized in 2020.\u00a0Hybrid working could change how owner-operators organise concierge services and the types of amenities they provide<\/strong>\u00a0by, for example, further increasing the emphasis on outdoor space.<\/span><\/p>\n

2. Amenities<\/span><\/strong><\/p>\n

Front of house services may be prized by residents, but their effectiveness will be diminished if staff are bogged down by\u00a0time-consuming, labour-intensive processes<\/strong>. Pre-pandemic, the volume of delivered\u00a0<\/span>parcels grew by eight per cent year on year<\/a>. If building staff are responsible for taking in and distributing parcels, and if they spend on average four minutes on each delivery, 30 parcels a day will take up to two hours of time.<\/span><\/p>\n

Technology and automation can help.\u00a0Parcels delivered into\u00a0<\/strong><\/span>secure parcel lockers<\/a><\/strong>\u00a0free up staff\u00a0<\/span><\/strong>while also eliminating the theft, fire and trip hazard of parcels collecting in reception and other areas. Residents are automatically notified when they have a parcel and self-serve from the lockers whenever is convenient, 24\/7. The locker acts as a secure go-between, reducing the need for in-person contact between couriers and building staff, and staff and residents.<\/span><\/p>\n

3. Environmental, Social and Governance (ESG)<\/span><\/strong><\/p>\n

A strong ESG position is important to the brand of BTR companies, as it is to all businesses. In fact,\u00a0<\/span>2021 Edelman research<\/a>\u00a0reveals that 86 per cent of consumers expect CEOs to publicly speak out about societal challenges.<\/span><\/p>\n

The\u00a0environmental credentials of buildings<\/strong>\u00a0will continue to be a key area of focus across BTR. Fortunately, innovations provide ever smarter ways to conserve energy and minimise waste. When it comes to parcel deliveries, BTR buildings can help\u00a0reduce carbon emissions by ensuring deliveries are successful first time<\/strong>.<\/span><\/p>\n

This is because unsuccessful deliveries can, depending on the courier, result in two further delivery attempts. After that, customers may have to collect from a depot, making a total of four journeys when the aim is one. Holding residents\u2019 parcels in\u00a0carrier-agnostic<\/strong>\u00a0smart lockers<\/strong>\u00a0<\/span>strengthens properties\u2019 green credentials<\/strong><\/a>\u00a0by eliminating redeliveries\u00a0<\/strong>while maximising convenience and residents\u2019 satisfaction.<\/span><\/p>\n

4. Data and tech systems<\/span><\/strong><\/p>\n

Apps came into their own throughout the pandemic, providing a convenient way for residents to interact with building services. As buildings get smarter, there is even more potential to streamline time-poor residents\u2019 access to services.<\/span><\/p>\n

Digital solutions are also data-rich, providing owner-operators with\u00a0greater insight into how residents use amenities<\/strong>. For parcels, a\u00a0web application provides analytics on locker use<\/strong>. That way, any trend in increasing delivery volumes can be immediately spotted and addressed, by adding lockers to the modular unit, before it becomes an issue.<\/span><\/p>\n

The impact of the pandemic is likely to be felt in future apartment living. BTR owner-operators will want to provide resilient buildings that meet\u00a0changed residents\u2019 needs around building spaces, amenities and more<\/strong>. By doing so, they can create desirable residential environments that attract and retain residents.\u00a0<\/span><\/p>\n

For more on future apartment living, take a look at the\u00a0UKAA webinar<\/a><\/span><\/strong>\u00a0and to discover<\/span>\u00a0how to simplify parcel management at BTR properties, take a look at\u00a0<\/strong><\/span>secure parcel lockers from Quadient<\/strong><\/a>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The pandemic has had a huge impact on the way we live, work and shop for over a year. People have worked from home and shopped online more. It is predicted that some changes people made will stick and, if that\u2019s the case, they are likely to have a\u00a0lasting impact on the choices we make […]<\/p>\n","protected":false},"author":1,"featured_media":13870,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[242],"tags":[],"class_list":["post-13773","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en-gb"],"acf":[],"yoast_head":"\nHas The Pandemic Changed Apartment Living? - Parcel Pending<\/title>\n<meta name=\"description\" content=\"Has The Pandemic Changed Apartment Living?. 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