August 4, 2022

Case Study: FirstService Residential – Plaza Hills

Plaza Hills maximises package security for owners and renters with Parcel Pending by Quadient lockers

FirstService Residential is North America’s property management leader, partnering with over 8,500 communities in the U.S. and Canada. Homeowners’ Associations (HOAs), community associations, condos, and strata corporations rely on their extensive experience, resources, and local expertise to maximise their property values and enhance their residents’ lifestyles. One of the communities that they manage is Plaza Hills in Kansas City, Missouri.

Challenge

Solution

Results

Package theft was on the rise at Plaza Hills, a residential community managed by FirstService Residential. The property was also being damaged when perpetrators were trying to gain access to the packages – an untenable situation for both residents and management. FirstService Residential installed a smart locker solution from Parcel Pending by Quadient. The system comprises two outdoor locker towers which include a total of 25 parcel lockers of varying sizes. The lockers are conveniently situated next to the USPS mail kiosk. Package deliveries are now made to a safe, secure, easy-to-use set of parcel lockers. Residents are getting the packages they expect and FirstService Residential no longer needs to incur unexpected expenses due to property damage caused by those trying to steal packages.

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