If you already have a label attached to your item, scan the label barcode to begin your drop-off.
If you are printing a label at this locker, scan or enter the QR code, barcode, or drop-off code in the notification you received from your carrier or service provider.

EVRi

Please ensure you are scanning the large barcode at the bottom of your EVRi label.
If scanning is unsuccessful, you can manually enter the barcode number using the on-screen keypad.

If the screen still indicates that the barcode is invalid or cannot be recognised,
you will be unable to drop off your item at the parcel locker. In this case, please click here to find an alternative drop-off location.

UPS

Please ensure you are scanning the large barcode at the bottom of your UPS label.
If scanning is unsuccessful, you can manually enter the 1Z tracking/barcode number using the on-screen keypad.

If the screen still indicates that the barcode is invalid or cannot be recognised,
you will be unable to drop off your item at the parcel locker. In this case, please click here to find an alternative drop-off location.

Royal Mail

Please ensure you are scanning either the 2D barcode or the long barcode on your Royal Mail label.
If scanning is unsuccessful, you can manually enter the barcode number. When entering a 2D barcode manually, please do not include any hyphens.

If the screen still indicates that the barcode is invalid or cannot be recognised,
you will be unable to drop off your item at the parcel locker. In this case, please click here to find an alternative drop-off location.

DPD

Please ensure you are scanning the large barcode on your DPD label.
If scanning is unsuccessful, you can manually enter the 14-digit parcel number using the on-screen keypad.

If the screen still indicates that the code is invalid or cannot be recognised, you will be unable to drop off your item at the parcel locker. In this case, please click here to find an alternative drop-off location.

To scan your barcode or QR code, please position it 10–20cm away from the scanner, at an angle of 15–35 degrees.
Ensure the brightness on your phone is not too low.
Alternatively, you can use the on-screen keyboard to enter your code manually.

I still don’t know which code to scan or enter
Please get in touch with your carrier or service provider for further support.
You can find contact details for all our carriers and partners here.

My code isn’t recognised / the locker says my code has already been used
If you’ve already checked that you are using the correct code, please get in touch with your carrier or service provider for further support.
You can find contact details for all our carriers and partners here.

If you would prefer a lower-height box, simply select
‘I need a box towards the bottom of the locker’
on the screen. Any available lower-height boxes will then be
highlighted in white for you to choose from.

Available boxes are displayed in white on the locker screen,
together with the maximum size each box can hold.
Please choose the smallest box that fits your item’s dimensions.

There are no boxes available in the size I need.
Please check back later, as availability is updated throughout the day.
If you need to drop off your item sooner, you can use another location. Click here to find an alternative locker.

1. The locker will automatically recognise if a label is required based on the code you scan or enter at the start of your drop-off.
2. Once you’ve selected your box size, the label will print automatically.
3. Please attach the label securely to your item before placing it in the locker.
4. Items without a label may not be collected or delivered.
5. Remember to dispose of any backing paper or waste responsibly.

If your carrier or service provider requires more than one label, the locker will print them automatically.

After placing your first item in the locker and closing the door, the next label will print automatically for your remaining item(s).

If an international shipment requires additional documentation, the locker will automatically print all necessary labels.

In some cases, two labels will be printed. Please attach both labels to your item before placing it in the locker to ensure it can be processed correctly.

The locker says the printer is unavailable

The printer is temporarily unavailable. Our team is aware of the issue and is working to resolve it as quickly as possible.
Please try again later or click here to find an alternative drop-off location.

I haven’t received a printed label

If you’ve checked that you’ve scanned or entered the correct code, there may be a temporary issue with the printer.

Please try another drop-off location or contact your carrier or service provider for further assistance.

I was expecting multiple labels, but only one has printed

If you’ve already checked that you’ve scanned or entered the correct code, please contact your carrier or service provider for support. They will be able to confirm whether additional labels are required for your shipment.

1. A locker door will open automatically for you.
2. Place your item upright inside the locker and ensure it fits completely within the compartment. This helps the locker detect your item correctly.
3. Once your item is inside, close the door firmly to complete your drop-off.

1. If your item doesn’t fit in the box size you’ve chosen, select ‘I need to change the box size’ on the screen. Any available larger box sizes will be highlighted in white.
2. Once you’ve selected a new box size, place your item in the locker
   and close the door to continue.
3. If no larger boxes are available, please try again later or find an alternative drop-off location.

The locker says my item is not detected

If you’ve already tried repositioning your item and placing it upright
in the locker, it may be too small for the locker to detect correctly.
Please select ‘Cancel’ and find an alternative drop-off location.

Once your drop-off is complete, you can take a photo of the transaction summary displayed on the locker screen for your records.
Please note that your carrier or service provider may not accept this as proof of postage.

 

You may also be able to request a receipt by SMS or email, depending on your carrier or service provider.
If available, these options will be displayed on the locker screen. Simply select your preferred option and enter your mobile number or email address using the on-screen keyboard.

 

I haven’t received my receipt

It can take up to 15 minutes for your receipt to arrive by SMS or email. If you requested an email receipt, please check your junk or spam folder.
If your receipt hasn’t arrived after 15 minutes, please contact your carrier or service provider for support.

If you have followed the locker instructions, the on-screen help and the online help page and still need help, please contact your carrier or service provider for further support.

I still don’t know which code to scan or enter

Please get in touch with your carrier or service provider for further support.
You can find contact details for all our carriers and partners here.

My code isn’t recognised / the locker says my code has already been used

If you’ve already checked that you are using the correct code, please get in touch with your carrier or service provider for further support.
You can find contact details for all our carriers and partners here.

Once your code has been entered, a locker door will open automatically for you. Please remove your item and close the door.

 

If you have followed the locker instructions, the on-screen help and the online help page and still need help, please contact your carrier or service provider for further support.