{"id":25843,"date":"2019-05-13T15:55:19","date_gmt":"2019-05-13T15:55:19","guid":{"rendered":"https:\/\/www.parcelpending.com\/blog\/streamlined-e-commerce-returns-management\/"},"modified":"2023-04-04T17:36:40","modified_gmt":"2023-04-04T17:36:40","slug":"streamlined-e-commerce-returns-management","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-ca\/blog\/streamlined-e-commerce-returns-management\/","title":{"rendered":"How to Streamline E-Commerce Returns Management"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">ECommerce returns<\/span><span style=\"font-weight: 400;\"> are becoming a normal part of the buying cycle. Because <\/span><span style=\"font-weight: 400;\">consumer<\/span><span style=\"font-weight: 400;\"> convenience is the key to brand loyalty, it is essential you <\/span><a href=\"https:\/\/parcelpending.com\/blog\/how-to-adapt-your-order-fulfillment-strategy-for-the-changing-retail-landscape\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">adapt your order fulfillment strategy<\/span><\/a><span style=\"font-weight: 400;\"> to provide a streamlined, convenient <\/span><span style=\"font-weight: 400;\">return process<\/span><span style=\"font-weight: 400;\">. Reports collected by Invesp confirm that 92% of customers will buy or order from a store again if the <\/span><span style=\"font-weight: 400;\">return process<\/span><span style=\"font-weight: 400;\"> is made easy<\/span><span style=\"font-weight: 400;\"><sup>1<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having a streamlined process for <\/span><span style=\"font-weight: 400;\">eCommerce returns<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">returns management<\/span><span style=\"font-weight: 400;\"> for your <\/span><span style=\"font-weight: 400;\">eCommerce store<\/span><span style=\"font-weight: 400;\"> will both improve the quality of your <\/span><span style=\"font-weight: 400;\">customer<\/span><span style=\"font-weight: 400;\"> support and will lower the overall cost of dealing with returns. This begs several important questions. How can you manage and streamline <\/span><span style=\"font-weight: 400;\">eCommerce returns<\/span><span style=\"font-weight: 400;\">? And how can you capitalize on the benefits of an effective <\/span><a href=\"\/en-ca\/blog\/optimizing-the-return-process\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">returns process<\/span><\/a><span style=\"font-weight: 400;\">? We\u2019ll answer these questions and more below.<\/span><\/p>\n<h2><strong>Customer Returns Are Increasing<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Although the <\/span><span style=\"font-weight: 400;\">customer<\/span> <span style=\"font-weight: 400;\">return rate<\/span><span style=\"font-weight: 400;\"> normally hovers between 25\u201330%, post-purchase <\/span><span style=\"font-weight: 400;\">customer experience<\/span><span style=\"font-weight: 400;\"> platform Narvar reports that they skyrocketed to 70% in 2020<\/span><span style=\"font-weight: 400;\"><sup>2<\/sup><\/span><span style=\"font-weight: 400;\">. Apparel in particular leads the pack with the greatest <\/span><span style=\"font-weight: 400;\">product return<\/span><span style=\"font-weight: 400;\"> volume<\/span> <span style=\"font-weight: 400;\">\u2013 an estimated 46.5% <\/span><span style=\"font-weight: 400;\">return rate<\/span><span style=\"font-weight: 400;\"><sup>3<\/sup><\/span><span style=\"font-weight: 400;\">. Footwear follows close behind, with one expert estimating that for every pair of shoes kept, two to three are returned<\/span><span style=\"font-weight: 400;\"><sup>4<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With more consumers turning to <\/span><span style=\"font-weight: 400;\">eCommerce<\/span><span style=\"font-weight: 400;\"> for their day-to-day shopping, this increase in <\/span><span style=\"font-weight: 400;\">eCommerce returns<\/span><span style=\"font-weight: 400;\"> is expected to continue. Experts speculate that there are a few key reasons why this is the case:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Attitudes about <\/b><b>product<\/b><b> returns are changing \u2013<\/b> <span style=\"font-weight: 400;\">Kate Reidel,<\/span><span style=\"font-weight: 400;\"> Parcel Pending\u2019s <\/span><span style=\"font-weight: 400;\">SVP of Business Development, explains: \u201cPandemic consumers who went online to shop for clothes often resorted to bracketing, buying multiple sizes, since they didn\u2019t know exactly what they\u2019d need. This has exacerbated the expense of managing returns.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>The <\/b><b>returns process<\/b><b> is cheap and easy<\/b><span style=\"font-weight: 400;\"> \u2013 When a <\/span><span style=\"font-weight: 400;\">customer<\/span><span style=\"font-weight: 400;\"> buys the wrong <\/span><span style=\"font-weight: 400;\">product<\/span><span style=\"font-weight: 400;\"> or multiple sizes of a single <\/span><span style=\"font-weight: 400;\">product<\/span><span style=\"font-weight: 400;\">, they can <\/span><a href=\"https:\/\/parcelpending.com\/markets\/retail-parcel-lockers\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">easily return the item<\/span><\/a><span style=\"font-weight: 400;\">, oftentimes at no charge, directly to the <\/span><span style=\"font-weight: 400;\">retailer<\/span><span style=\"font-weight: 400;\">. Most companies provide <\/span><span style=\"font-weight: 400;\">free return shipping<\/span><span style=\"font-weight: 400;\"> with a printable <\/span><span style=\"font-weight: 400;\">return<\/span><span style=\"font-weight: 400;\"> label, with some even offering a \u201cno questions asked\u201d <\/span><span style=\"font-weight: 400;\">return policy<\/span><span style=\"font-weight: 400;\">. In fact, <\/span><span style=\"font-weight: 400;\">free return shipping<\/span><span style=\"font-weight: 400;\"> is now a <\/span><span style=\"font-weight: 400;\">consumer<\/span><span style=\"font-weight: 400;\"> \u201cmust-have\u201d rather than a \u201cnice-to-have\u201d.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>The advent of buy <\/b><b>online return<\/b><b> in-store<\/b><span style=\"font-weight: 400;\"> \u2013 Another option retailers are providing for their customers is buy <\/span><span style=\"font-weight: 400;\">online return<\/span><span style=\"font-weight: 400;\"> in-store (or BORIS). Fulfilling a <\/span><span style=\"font-weight: 400;\">product return<\/span><span style=\"font-weight: 400;\"> by mail can be a pain for customers, as this often means waiting several weeks for a full <\/span><span style=\"font-weight: 400;\">refund<\/span><span style=\"font-weight: 400;\">. With BORIS, a <\/span><span style=\"font-weight: 400;\">consumer<\/span><span style=\"font-weight: 400;\"> can easily make a <\/span><span style=\"font-weight: 400;\">product return<\/span><span style=\"font-weight: 400;\"> without dealing with shipping labels or packaging \u2013 and get a full <\/span><span style=\"font-weight: 400;\">refund<\/span><span style=\"font-weight: 400;\"> within 24-48 hours. And, for retailers who don\u2019t want to worry about staff time spent managing the <\/span><span style=\"font-weight: 400;\">product return<\/span><span style=\"font-weight: 400;\"> process, retail parcel lockers can make the <\/span><span style=\"font-weight: 400;\">consumer<\/span> <span style=\"font-weight: 400;\">returns experience<\/span><span style=\"font-weight: 400;\"> easy and convenient.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Retailers embracing a \u201ctry before you buy\u201d approach<\/b><span style=\"font-weight: 400;\"> \u2013 Several eCommerce retailers are allowing customers to try a <\/span><span style=\"font-weight: 400;\">product<\/span><span style=\"font-weight: 400;\"> before <\/span><span style=\"font-weight: 400;\">making their <\/span><span style=\"font-weight: 400;\">online purchase<\/span><span style=\"font-weight: 400;\">. For instance, bedding company Buffy allows customers to try their products for free for 10 days; if the <\/span><span style=\"font-weight: 400;\">customer<\/span><span style=\"font-weight: 400;\"> doesn\u2019t <\/span><span style=\"font-weight: 400;\">return<\/span><span style=\"font-weight: 400;\"> their product within the <\/span><span style=\"font-weight: 400;\">free return<\/span><span style=\"font-weight: 400;\"> period, the company considers the item(s) bought. This method of shopping may have a more significant impact on the way consumers think of the <\/span><span style=\"font-weight: 400;\">return<\/span><span style=\"font-weight: 400;\"> experience in the future.<\/span><\/li>\n<\/ul>\n<h2><strong>Preparing for the \u201cNext Normal\u201d of eCommerce Returns Management<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">With an average <\/span><span style=\"font-weight: 400;\">product return rate<\/span><span style=\"font-weight: 400;\"> on the rise, companies must come up with new<\/span><a href=\"https:\/\/parcelpending.com\/blog\/the-best-ecommerce-supply-chain-strategy-for-improved-e-commerce-success\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">supply chain<\/span><span style=\"font-weight: 400;\"> strategies<\/span><\/a><span style=\"font-weight: 400;\"> and solutions to handle them. <\/span><span style=\"font-weight: 400;\">In fact, the National Retail Federation reports that \u201cspending on global reverse <\/span><span style=\"font-weight: 400;\">logistics<\/span><span style=\"font-weight: 400;\"> technologies will spike in 2021 \u2014 forecast last year to hit $604 billion by 2025 \u2014 as retailers seek to alleviate a major pain point in the shopping journey and minimize the costs of returns\u201d<\/span><span style=\"font-weight: 400;\"><sup>5,6<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means the advent of a number of new <\/span><span style=\"font-weight: 400;\">retailer<\/span><span style=\"font-weight: 400;\"> initiatives (e.g., creating new departments) for the sole responsibility of streamlining the <\/span><a href=\"\/en-ca\/blog\/frictionless-returns-retail-strategies-for-returns-management\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">returns process<\/span><\/a><span style=\"font-weight: 400;\"> for customers and <\/span><span style=\"font-weight: 400;\">returns management<\/span><span style=\"font-weight: 400;\"> for the <\/span><span style=\"font-weight: 400;\">retailer<\/span><span style=\"font-weight: 400;\"> and its warehouses. This can be an expensive process and often involves:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hiring employees<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Finding additional warehouse space\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Spending money to repair or replace <\/span><span style=\"font-weight: 400;\">returned goods<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Paying for <\/span><span style=\"font-weight: 400;\">return shipping<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Implementing <\/span><span style=\"font-weight: 400;\">reverse logistics<\/span><span style=\"font-weight: 400;\"> solutions such as retail parcel lockers<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While the upfront investment for <\/span><span style=\"font-weight: 400;\">reverse logistics<\/span><span style=\"font-weight: 400;\"> can be high, it is essential for a retailer to keep <\/span><span style=\"font-weight: 400;\">customer service<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">customer<\/span><span style=\"font-weight: 400;\"> convenience as the forefront objective, as meeting <\/span><span style=\"font-weight: 400;\">customer expectations<\/span><span style=\"font-weight: 400;\"> significantly increases a <\/span><span style=\"font-weight: 400;\">retailer<\/span><span style=\"font-weight: 400;\">\u2019s <\/span><span style=\"font-weight: 400;\">customer retention<\/span><span style=\"font-weight: 400;\"> rate. To put it simply, a <\/span><span style=\"font-weight: 400;\">customer<\/span><span style=\"font-weight: 400;\">\u2019s lifetime value far exceeds the cost of <\/span><span style=\"font-weight: 400;\">free return shipping<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><strong>Streamlining the eCommerce Returns Process<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">There are a few factors to consider updating within your <\/span><span style=\"font-weight: 400;\">eCommerce business<\/span><span style=\"font-weight: 400;\"> to better handle the <\/span><span style=\"font-weight: 400;\">eCommerce return process<\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customer<\/b><b> Communication <\/b><span style=\"font-weight: 400;\">\u2013 Are <\/span><span style=\"font-weight: 400;\">return<\/span><span style=\"font-weight: 400;\"> packages randomly showing up on your company\u2019s doorstep, or do you have a dedicated web page directing customers to your <\/span><span style=\"font-weight: 400;\">return policy<\/span><span style=\"font-weight: 400;\"> along with steps to follow when a customer wants to <\/span><span style=\"font-weight: 400;\">return<\/span><span style=\"font-weight: 400;\"> a <\/span><span style=\"font-weight: 400;\">product<\/span><span style=\"font-weight: 400;\">? Providing a clearly communicated <\/span><span style=\"font-weight: 400;\">return policy<\/span><span style=\"font-weight: 400;\"> can be the difference between a seamless <\/span><span style=\"font-weight: 400;\">return process<\/span><span style=\"font-weight: 400;\"> and countless hours of wasted time and staff labor.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tracking<\/b><span style=\"font-weight: 400;\"> \u2013 How is a <\/span><span style=\"font-weight: 400;\">returned item<\/span><span style=\"font-weight: 400;\"> tracked? Do you have a dedicated order management system that handles inventory tracking? Setting up a tracking system ensures a <\/span><span style=\"font-weight: 400;\">customer return<\/span><span style=\"font-weight: 400;\"> doesn\u2019t get lost en route. This will also help avoid uncomfortable <\/span><span style=\"font-weight: 400;\">refund<\/span><span style=\"font-weight: 400;\">-related conversations with consumers \u2013 particularly those confirming that they shipped their <\/span><span style=\"font-weight: 400;\">product<\/span><span style=\"font-weight: 400;\"> back \u2013 which can negatively impact <\/span><span style=\"font-weight: 400;\">customer satisfaction<\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Shipping<\/b><span style=\"font-weight: 400;\"> \u2013 Having a clearly communicated <\/span><span style=\"font-weight: 400;\">return policy<\/span><span style=\"font-weight: 400;\"> and an easy-to-use system for customers to print<\/span><span style=\"font-weight: 400;\"> their <\/span><span style=\"font-weight: 400;\">shipping<\/span><span style=\"font-weight: 400;\"> and return<\/span><span style=\"font-weight: 400;\"> label can help prevent the hassle of tracking down a <\/span><span style=\"font-weight: 400;\">customer<\/span><span style=\"font-weight: 400;\">\u2019s returned product<\/span> <span style=\"font-weight: 400;\">that went to the wrong address.<\/span><\/li>\n<\/ul>\n<h2><strong>Reducing the Cost of eCommerce Returns Management<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Using the above as a guideline, reducing the cost of <\/span><span style=\"font-weight: 400;\">eCommerce returns management<\/span><span style=\"font-weight: 400;\"> can be achieved by saving money on each component.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Buy Online, Return In-Store (BORIS)<\/b><span style=\"font-weight: 400;\"> \u2013 Instead of having customers ship items back individually \u2013 which can cost up to $10 per <\/span><span style=\"font-weight: 400;\">return<\/span><span style=\"font-weight: 400;\"> not including the customer\u2019s <\/span><span style=\"font-weight: 400;\">refund<\/span><span style=\"font-weight: 400;\"> \u2013 consider using stores to reduce the cost of <\/span><span style=\"font-weight: 400;\">reverse logistics<\/span><span style=\"font-weight: 400;\">. By leveraging existing technology like<\/span><a href=\"https:\/\/parcelpending.com\/\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">smart lockers<\/span><\/a><span style=\"font-weight: 400;\">, an <\/span><span style=\"font-weight: 400;\">online shopper<\/span><span style=\"font-weight: 400;\"> can make a return in less than 30 seconds, and store associates can easily reclaim and process returns.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Warehouse Efficiency <\/b><span style=\"font-weight: 400;\">\u2013 Tracking every <\/span><span style=\"font-weight: 400;\">returned product<\/span><span style=\"font-weight: 400;\"> can be a time-consuming and inefficient task. To improve warehouse efficiency, retailers can leverage <\/span><a href=\"https:\/\/parcelpending.com\/locker-solutions\/indoor-parcel-lockers\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">smart lockers<\/span><\/a><span style=\"font-weight: 400;\"> to streamline <\/span><span style=\"font-weight: 400;\">return<\/span><span style=\"font-weight: 400;\"> processing and tracking in-store, then bulk ship returned goods to the warehouse<\/span><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automate Tracking<\/b><span style=\"font-weight: 400;\"> \u2013 As your company scales its sales, returns will likely scale as well. For smaller <\/span><span style=\"font-weight: 400;\">eCommerce<\/span><span style=\"font-weight: 400;\"> companies that rely on manual tracking, this method of inventory management can quickly become unmanageable. By automating tracking with an integrated tracking system sooner rather than later, you can help your business save significant time and money.<\/span><\/li>\n<\/ul>\n<h2><strong>Return Ready<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">A <\/span><span style=\"font-weight: 400;\">returned item<\/span><span style=\"font-weight: 400;\"> can mean many things: that the <\/span><span style=\"font-weight: 400;\">customer<\/span><span style=\"font-weight: 400;\"> was dissatisfied with the <\/span><span style=\"font-weight: 400;\">product<\/span><span style=\"font-weight: 400;\">, that they didn\u2019t need the <\/span><span style=\"font-weight: 400;\">product<\/span><span style=\"font-weight: 400;\"> anymore, or simply that they changed their mind<\/span><span style=\"font-weight: 400;\"> after their <\/span><span style=\"font-weight: 400;\">online purchase<\/span><span style=\"font-weight: 400;\">. Regardless, a seamless <\/span><span style=\"font-weight: 400;\">return<\/span><span style=\"font-weight: 400;\"> experience is a key part of today\u2019s retail landscape and can directly impact your <\/span><span style=\"font-weight: 400;\">customer loyalty<\/span><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">In fact, 92% of consumers surveyed said that they will buy again if the <\/span><span style=\"font-weight: 400;\">product<\/span> <span style=\"font-weight: 400;\">return process<\/span><span style=\"font-weight: 400;\"> is easy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By implementing reliable communication (and a clear <\/span><span style=\"font-weight: 400;\">return policy<\/span><span style=\"font-weight: 400;\">), tracking, and shipping, your business will be ready to meet any problems that arise \u2013 plus you gain an opportunity to improve your <\/span><span style=\"font-weight: 400;\">product<\/span><span style=\"font-weight: 400;\"> selection.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ready to streamline your <\/span><span style=\"font-weight: 400;\">eCommerce returns management<\/span><span style=\"font-weight: 400;\">? <\/span><a href=\"https:\/\/www.parcelpending.com\/en-ca\/markets\/retail-parcel-lockers\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Talk to a Parcel Pending representative today<\/span><\/a><span style=\"font-weight: 400;\"> to find out how our innovative Buy Online, Pick-up in Locker (BOPIL\u00ae) solution can help.<\/span><\/p>\n<p><b>Sources:\u00a0<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Saleh, Khalid. Invesp. <\/span><i><span style=\"font-weight: 400;\">E-commerce Product Return Rate \u2013 Statistics and Trends [Infographic]<\/span><\/i><span style=\"font-weight: 400;\">. (2021, April 11). <\/span><a href=\"https:\/\/www.invespcro.com\/blog\/ecommerce-product-return-rate-statistics\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.invespcro.com\/blog\/ecommerce-product-return-rate-statistics\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hickey, Alex. Morning Brew. <\/span><i><span style=\"font-weight: 400;\">E-Commerce Returns Rose 70% in 2020<\/span><\/i><span style=\"font-weight: 400;\">. (2021, January 10). <\/span><a href=\"https:\/\/www.morningbrew.com\/daily\/stories\/2021\/01\/10\/ecommerce-returns-rose-70-2020\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.morningbrew.com\/daily\/stories\/2021\/01\/10\/ecommerce-returns-rose-70-2020<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vembar, Kaaren. Retail Dive. <\/span><i><span style=\"font-weight: 400;\">Don\u2019t make it free, don\u2019t make it easy: How retailers can support sustainable returns<\/span><\/i><span style=\"font-weight: 400;\">. (2021, April 19). <\/span><a href=\"https:\/\/www.retaildive.com\/news\/dont-make-it-free-dont-make-it-easy-how-retailers-can-make-returns-more\/598337\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.retaildive.com\/news\/dont-make-it-free-dont-make-it-easy-how-retailers-can-make-returns-more\/598337\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unglesbee, Ben. Retail Dive. <\/span><i><span style=\"font-weight: 400;\">The omnichannel age is here \u2013 and it\u2019s expensive<\/span><\/i><span style=\"font-weight: 400;\">. (2021, April 5). <\/span><a href=\"https:\/\/www.retaildive.com\/news\/the-omnichannel-age-is-here-and-its-expensive\/597653\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.retaildive.com\/news\/the-omnichannel-age-is-here-and-its-expensive\/597653\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reda, Susan. National Retail Federation. <\/span><i><span style=\"font-weight: 400;\">Retail in 2021: What will endure and what\u2019s going to change?<\/span><\/i><span style=\"font-weight: 400;\">. (2020, December 2). <\/span><a href=\"https:\/\/nrf.com\/blog\/retail-2021-what-will-endure-and-whats-going-change\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/nrf.com\/blog\/retail-2021-what-will-endure-and-whats-going-change<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Allied Market Research. (2019, May 6). <i>Global Reverse Logistics Market to Reach $603.9 Billion by 2025 at 4.6% CAGR, Says AMR<\/i> [Press Release]. Retrieved from: <a href=\"https:\/\/finance.yahoo.com\/news\/global-reverse-logistics-market-reach-122347917.html\" target=\"_blank\" rel=\"noopener\">https:\/\/finance.yahoo.com\/news\/global-reverse-logistics-market-reach-122347917.html<\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>ECommerce returns are becoming a normal part of the buying cycle. Because consumer convenience is the key to brand loyalty, it is essential you adapt your order fulfillment strategy to provide a streamlined, convenient return process. Reports collected by Invesp confirm that 92% of customers will buy or order from a store again if the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":25844,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[324],"tags":[],"class_list":["post-25843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-retail-en-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Streamlined E-commerce Returns Management | Parcel Pending<\/title>\n<meta name=\"description\" content=\"Customer convenience is key when it comes to e-commerce returns management. 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