{"id":25815,"date":"2019-07-12T10:29:17","date_gmt":"2019-07-12T10:29:17","guid":{"rendered":"https:\/\/www.parcelpending.com\/blog\/package-delivery-statistics\/"},"modified":"2023-04-04T17:30:38","modified_gmt":"2023-04-04T17:30:38","slug":"package-delivery-statistics","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-ca\/blog\/package-delivery-statistics\/","title":{"rendered":"Package Delivery Statistics"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Over the past few years, e-commerce has permeated the fabric of consumer culture. In turn, usage of online shopping and <\/span><span style=\"font-weight: 400;\">package <\/span><span style=\"font-weight: 400;\">delivery services<\/span><span style=\"font-weight: 400;\"> continues to increase at an impressive rate. Between growing adoption of <\/span><span style=\"font-weight: 400;\">same-day delivery<\/span><span style=\"font-weight: 400;\">, <\/span><span style=\"font-weight: 400;\">shipping rate<\/span><span style=\"font-weight: 400;\"> changes, and new <\/span><span style=\"font-weight: 400;\">courier service<\/span> <span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> notifcations, a new and improved <\/span><span style=\"font-weight: 400;\">delivery process<\/span><span style=\"font-weight: 400;\"> is emerging. <\/span><span style=\"font-weight: 400;\">Let&#8217;s dive into some notable package delivery statistics for 2020 and 2021.<\/span><\/p>\n<h2><strong>2020 Global Package Delivery Statistics: Online Shopping Continues to Drive Parcel Volume<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">eCommerce is booming worldwide in light of the <\/span><span style=\"font-weight: 400;\">COVID-19 pandemic<\/span><span style=\"font-weight: 400;\">. 73% of consumers report they are shopping online more now than they did prior to the pandemic and 88% of people say they will continue to shop online even after a cure or vaccine is discovered<\/span><span style=\"font-weight: 400;\"><sup>1<\/sup><\/span><span style=\"font-weight: 400;\">. And this <\/span><span style=\"font-weight: 400;\">demand<\/span><span style=\"font-weight: 400;\"> adds up. According to GroupM, global retail eCommerce sales will rise to $7 trillion by 2024 (comprising 25% of all retail sales), and reach $10 trillion by 2027<\/span><span style=\"font-weight: 400;\"><sup>2<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All of this online shopping spells a significant increase in package deliveries. In December 2020, Parcel Pending by Quadient processed<\/span> <a href=\"\/en-ca\/blog\/parcel-pending-by-quadient-finishes-2020-with-record-breaking-number-of-installations\/\"><span style=\"font-weight: 400;\">nearly 4 million packages<\/span><\/a><span style=\"font-weight: 400;\"> through our <\/span><span style=\"font-weight: 400;\"><a href=\"\/en-ca\/blog\/what-are-smart-lockers\">smart<\/a> <\/span><span style=\"font-weight: 400;\">locker systems &#8211; a 46% increase compared to 2019<\/span><span style=\"font-weight: 400;\">3<\/span><span style=\"font-weight: 400;\">. &#8220;Last year was unlike anything we&#8217;ve ever seen before in terms of total online purchases and year-round, high package volumes,&#8221; stated Lori Torres, Founder of Parcel Pending by Quadient. &#8220;We expect this growth to continue, compounding on an even greater increase in online shopping.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">National carriers<\/span> <span style=\"font-weight: 400;\">who offer parcel delivery service<\/span><span style=\"font-weight: 400;\"> are seeing similar spikes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Washington Post reported that, in the U.S., packages typically account for 5% of <\/span><span style=\"font-weight: 400;\">postal service<\/span> <span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> volume; during the COVID-19 pandemic, <\/span><span style=\"font-weight: 400;\">parcel delivery<\/span><span style=\"font-weight: 400;\"> volume surged 70%<\/span><span style=\"font-weight: 400;\"><sup>4<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Canada Post delivered more than 1.8 million parcels on a single day in April, a number similar to <\/span><span style=\"font-weight: 400;\">parcel delivery<\/span><span style=\"font-weight: 400;\"> volume during the Christmas <\/span><span style=\"font-weight: 400;\">peak season<\/span><span style=\"font-weight: 400;\"><sup>5<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Driven by online shopping, Royal Mail delivered 496 million parcels in the U.K. during the last 3 months of 2020 \u2013 a 30% increase in <\/span><span style=\"font-weight: 400;\">parcel delivery<\/span><span style=\"font-weight: 400;\"> volume over the same period in 2019<\/span><span style=\"font-weight: 400;\"><sup>6<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<h2><strong>2020 U.S. Parcel Delivery Statistics: Customer Expectations are Shifting Rapidly<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Aside from the spike that many <\/span><span style=\"font-weight: 400;\">package delivery services<\/span><span style=\"font-weight: 400;\"> are encountering, the customer experience and expectations for <\/span><span style=\"font-weight: 400;\">incoming packages<\/span><span style=\"font-weight: 400;\"> has also changed drastically. <\/span><span style=\"font-weight: 400;\">When analyzing U.S. package delivery statistics, one thing is clear: Americans want their deliveries and they want them fast. For the average consumer, standard package delivery options are no longer fast enough. Now, consumers are demanding free, express delivery &#8211; next-day delivery is preferred, same-day delivery is even better.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, despite <\/span><span style=\"font-weight: 400;\">supply chain<\/span> <span style=\"font-weight: 400;\">logistics<\/span><span style=\"font-weight: 400;\">-related challenges, <\/span><span style=\"font-weight: 400;\">retailers<\/span><span style=\"font-weight: 400;\"> are under significant pressure from the <\/span><span style=\"font-weight: 400;\">customer<\/span><span style=\"font-weight: 400;\"> to meet their expectations:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The 2021 EY Future Consumer Index found that only 1 in 5 (or 21%) of U.S. consumers say they are forgiving retailers and brands for <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> disruptions due to COVID-19<\/span><span style=\"font-weight: 400;\"><sup>7<\/sup><\/span><span style=\"font-weight: 400;\">; in other words, the pandemic is no longer an excuse for <\/span><span style=\"font-weight: 400;\">last mile delivery<\/span><span style=\"font-weight: 400;\">-related issues.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">68% of U.S. shoppers surveyed by Digital Commerce 360 indicated they didn\u2019t make a purchase at least half of the time when a retailer didn\u2019t offer free home <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"><sup>8<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Invesp reports that most consumers expect a liberal return policy and 79% of them expect free return shipping<\/span><span style=\"font-weight: 400;\"><sup>9<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To prove why <\/span><span style=\"font-weight: 400;\">retailers<\/span><span style=\"font-weight: 400;\"> rely on <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> companies so much for their shipping, check out these sentiments from PwC\u2019s June 2021 Global Consumer Insights Survey<\/span><span style=\"font-weight: 400;\"><sup>10<\/sup><\/span><span style=\"font-weight: 400;\">. Out of those surveyed:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">46% ranked reliability (i.e., the brand delivering what they expect) among the top attributes influencing their likelihood of remaining loyal to a brand.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">41% ranked fast\/reliable <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> (e.g., same-day <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\">, BOPIS options, visibility for their <\/span><span style=\"font-weight: 400;\">package<\/span><span style=\"font-weight: 400;\">\/order throughout the <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> process) as one of their top considerations when shopping online.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">31% ranked a good returns policy (e.g., free return <\/span><span style=\"font-weight: 400;\">shipment<\/span><span style=\"font-weight: 400;\">, ability to return <\/span><span style=\"font-weight: 400;\">goods<\/span><span style=\"font-weight: 400;\"> in-store) among their top considerations when shopping online.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">And, if those statistics didn\u2019t show you how highly speedy shipping is valued as part of <\/span><span style=\"font-weight: 400;\">parcel delivery<\/span><span style=\"font-weight: 400;\"> services, Invesp reports that<\/span><span style=\"font-weight: 400;\"><sup>11<\/sup><\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">56% of shoppers aged 18-34 expect same-day delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">61% of all respondents are willing to pay extra for same-day delivery.<\/span><\/li>\n<\/ul>\n<h2><strong>Same-Day Delivery: The Next Normal for Parcel Distribution<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">According to Convey, 81% of <\/span><span style=\"font-weight: 400;\">retailers<\/span><span style=\"font-weight: 400;\"> are planning to boost spending on more complex last-mile <\/span><span style=\"font-weight: 400;\">logistics<\/span><span style=\"font-weight: 400;\"> initiatives (e.g., in-store or curbside pick-up, shipping from stores, smart <a href=\"\/en-ca\/blog\/smart-parcel-delivery-in-2021\" target=\"_blank\" rel=\"noopener\">parcel delivery lockers<\/a>)<\/span><span style=\"font-weight: 400;\"><sup>12<\/sup><\/span><span style=\"font-weight: 400;\">. And a majority of <\/span><span style=\"font-weight: 400;\">retailers<\/span><span style=\"font-weight: 400;\"> (57%) report they\u2019ve diversified their <\/span><span style=\"font-weight: 400;\">carrier<\/span><span style=\"font-weight: 400;\"> options (adding at least one <\/span><span style=\"font-weight: 400;\">delivery<\/span> <span style=\"font-weight: 400;\">company<\/span><span style=\"font-weight: 400;\">\/partner in the past year). The main reason for this was to meet <\/span><span style=\"font-weight: 400;\">consumer<\/span><span style=\"font-weight: 400;\"> demand for increased <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> speed (70%) followed by balancing <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> costs with <\/span><span style=\"font-weight: 400;\">consumer<\/span><span style=\"font-weight: 400;\"> expectations (49%) and offering innovative <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> solutions to remain competitive (35%).<\/span><\/p>\n<h2><strong>2020 Courier Service Statistics: Recovering from COVID-Related Capacity Challenges<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">As you can imagine, <\/span><span style=\"font-weight: 400;\">courier<\/span><span style=\"font-weight: 400;\"> services are also trying to keep up with the ever-increasing demand for faster <\/span><span style=\"font-weight: 400;\">package<\/span><span style=\"font-weight: 400;\"> deliveries. At the end of 2020, FedEx led the other <\/span><span style=\"font-weight: 400;\">national carriers<\/span><span style=\"font-weight: 400;\"> (and their <\/span><span style=\"font-weight: 400;\">package<\/span><span style=\"font-weight: 400;\"> volume) in terms of market share, followed by UPS &amp; USPS, DHL, and smaller regional carriers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As of April 2021, most <\/span><span style=\"font-weight: 400;\">carriers<\/span><span style=\"font-weight: 400;\">\u2019 on-time performance hasn\u2019t quite caught up with pre-COVID levels. These late deliveries, as well as lost\/stolen deliveries, can hurt profit margins. As previously illustrated, customers are most likely to continue supporting brands when their <\/span><span style=\"font-weight: 400;\">package<\/span><span style=\"font-weight: 400;\"> arrives as expected, when expected. A forward-thinking <\/span><span style=\"font-weight: 400;\">courier<\/span> <span style=\"font-weight: 400;\">company<\/span><span style=\"font-weight: 400;\"> will try to get their on-time delivery percentage closer to 90 or 100% to retain their B2C customers.\u00a0<\/span><\/p>\n<h2><strong>Looking Ahead to 2021\/2022: Notable Trends\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">While 2021 is still underway, we have some initial statistics that give insight into <\/span><span style=\"font-weight: 400;\">package delivery<\/span><span style=\"font-weight: 400;\"> trends of this year.<\/span><\/p>\n<h3><strong>1. Continued Increase in Shipping Volume<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Even with consumers venturing out of their homes, shipping volume continues to increase<\/span><span style=\"font-weight: 400;\"> for both large and <\/span><span style=\"font-weight: 400;\">small businesses<\/span><span style=\"font-weight: 400;\">. Experts are already predicting package delivery demand during the peak season to hit record levels&#8230;again.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">UPS CEO Carol Tom\u00e9 has already reported that <\/span><span style=\"font-weight: 400;\">demand<\/span><span style=\"font-weight: 400;\"> will exceed <\/span><span style=\"font-weight: 400;\">capacity<\/span><span style=\"font-weight: 400;\"> by about 5 million pieces per day; UPS is adding <\/span><span style=\"font-weight: 400;\">capacity<\/span><span style=\"font-weight: 400;\"> in advance of peak season (including 2 million square feet of additional <\/span><span style=\"font-weight: 400;\">sortation<\/span><span style=\"font-weight: 400;\"> space) to prevent <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> disruptions or <\/span><span style=\"font-weight: 400;\">capacity<\/span><span style=\"font-weight: 400;\"> caps<\/span><span style=\"font-weight: 400;\"><sup>13<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The USPS announced planned temporary rate changes to cover costs \u201cin anticipation of peak-season volume surges similar to levels experienced in 2020\u201d<\/span><span style=\"font-weight: 400;\"><sup>14<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">And, with shippers, <\/span><span style=\"font-weight: 400;\">national carriers<\/span><span style=\"font-weight: 400;\">, and <\/span><span style=\"font-weight: 400;\">regional carriers <\/span><span style=\"font-weight: 400;\">still weathering freight shipping delays, National Retail Federation Vice President for <\/span><span style=\"font-weight: 400;\">Supply Chain<\/span><span style=\"font-weight: 400;\"> and Customs Policy, Jon Gold, reported that as of late July 2021 \u201cpeak season has already started\u201d &#8211; months ahead of previous years\u2019 peak season cut-offs<\/span><span style=\"font-weight: 400;\"><sup>15<\/sup><\/span><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<h3><strong>2. Evolving Technology<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">With no end in sight to increasing shipping volume, <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> companies are turning to new technologies to keep up with <\/span><span style=\"font-weight: 400;\">customer<\/span> <span style=\"font-weight: 400;\">demand<\/span><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">Parcel shippers<\/span><span style=\"font-weight: 400;\"> are now using software and algorithms to optimize <\/span><span style=\"font-weight: 400;\">distribution center<\/span> <span style=\"font-weight: 400;\">sortation<\/span><span style=\"font-weight: 400;\"> workflows and <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> routes, as well as exploring emerging tech such as drone <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> and AI.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Retailers are also trying to keep up with the times. The NRF reports that the COVID-19 pandemic significantly impacted retailers&#8217; push for digital transformation and contactless retail investments<\/span><span style=\"font-weight: 400;\"><sup>16<\/sup><\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">72% of those surveyed say COVID accelerated their <\/span><span style=\"font-weight: 400;\">company<\/span><span style=\"font-weight: 400;\">\u2019s digital transformation by at least a year<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">73% say the pandemic accelerated their <\/span><span style=\"font-weight: 400;\">company<\/span><span style=\"font-weight: 400;\">\u2019s technology-related investments<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">58% of <\/span><span style=\"font-weight: 400;\">retailers<\/span><span style=\"font-weight: 400;\"> say the pandemic accelerated their <\/span><span style=\"font-weight: 400;\">company<\/span><span style=\"font-weight: 400;\">\u2019s new technology-related product launches<\/span><\/li>\n<\/ul>\n<h3><strong>3. Delivery Notifications<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Retailers<\/span><span style=\"font-weight: 400;\"> are adapting their communication strategy to meet their customers on their preferred platforms, particularly when it comes to delivery notifications. For the time being, consumers\u2019 preferred notification types are split between three key notification types, according to package tracking software company Route<\/span><span style=\"font-weight: 400;\"><sup>17<\/sup><\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Email:<\/b><span style=\"font-weight: 400;\"> while 1 in 3 people have an email account and use it regularly, the average email open time is 6.4 hours from the time the email was delivered.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Push Notification:<\/b><span style=\"font-weight: 400;\"> push notifications alert customers the moment their item is out for <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> and the moment their <\/span><span style=\"font-weight: 400;\">goods<\/span><span style=\"font-weight: 400;\"> arrive on their doorstep; the key is not to send too many notifications or the customer may opt out.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>SMS:<\/b><span style=\"font-weight: 400;\"> while 90% of text messages are read within 3 minutes of receipt, they\u2019re difficult to search and lose effectiveness if not sent at the right time.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Regardless, this goes to show that people want to know where their packages are, and when exactly they&#8217;re going to show up (along with the rest of their mail) at their door. <\/span><span style=\"font-weight: 400;\">This is a key way for a <\/span><span style=\"font-weight: 400;\">carrier<\/span><span style=\"font-weight: 400;\"> to improve their <\/span><span style=\"font-weight: 400;\">customer service<\/span><span style=\"font-weight: 400;\"> and provide a smooth <\/span><span style=\"font-weight: 400;\">delivery<\/span><span style=\"font-weight: 400;\"> experience for the customer.\u00a0<\/span><\/p>\n<h3><strong>4. More Returns Than Ever<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">With package deliveries on the rise, so too are<\/span> <a href=\"\/en-ca\/blog\/streamlined-e-commerce-returns-management\"><span style=\"font-weight: 400;\">eCommerce returns<\/span><\/a><span style=\"font-weight: 400;\">. As much as people value the convenience of shopping online, the experience still poses challenges &#8211; particularly when it comes to apparel. &#8220;Pandemic consumers who went online to shop for clothes often resorted to bracketing, buying multiple sizes, since they didn&#8217;t know exactly what they&#8217;d need,&#8221; added Kate Reidel, SVP of Business Development at Parcel Pending by Quadient. &#8220;That exacerbated the expense of managing returns.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The National Retail Federation reports<\/span><span style=\"font-weight: 400;\"><sup>18<\/sup><\/span><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers returned an estimated $428 billion in products in 2020.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The bulk of customer returns were <\/span><span style=\"font-weight: 400;\">online<\/span><span style=\"font-weight: 400;\"> purchases (with a whopping 30% <\/span><span style=\"font-weight: 400;\">return<\/span><span style=\"font-weight: 400;\"> rate)<\/span> <span style=\"font-weight: 400;\">compared to only 8.9% for in-store purchases.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">With these staggering statistics, it&#8217;s understandable that retailers&#8217; focus has shifted to <a href=\"\/en-ca\/blog\/improving-the-in-store-experience\" target=\"_blank\" rel=\"noopener\">how to improve the in-store experience<\/a>, particularly as it relates to reverse logistics. NRF reports that &#8220;spending on global reverse logistics technologies will spike in 2021 &#8211; forecast last year to hit $604 billion by 2025 &#8211; as retailers seek to alleviate a major pain point in the shopping journey and minimize the cost of returns&#8221;.\u00a0<\/span><\/p>\n<h2><strong>Package Delivery: A Changing Industry<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">As you can see, these package delivery statistics reveal an important narrative for consumers and businesses alike. The number of deliveries is rapidly increasing and, for those who offer a parcel delivery service, new technologies are becoming critical to greater efficiency and accuracy. Whether you work as a business, a shipping manufacturer, a part of the postal service, a delivery person, or a consumer, it is critical you understand the<\/span> <a href=\"\/en-ca\/blog\/creating-a-seamless-retail-customer-experience\"><span style=\"font-weight: 400;\">importance of a seamless experience<\/span><\/a><span style=\"font-weight: 400;\">, as well as address concerns like fraudulent returns, and rising customer expectations to ensure success in the new package delivery landscape.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While we&#8217;re likely to see parcel postal services change based on how retailers and shippers respond to these new demands, only time will tell how parcel service will adapt within the new year and the next normal.<\/span><\/p>\n<p><b>Sources:<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">TOP Data. (2020, August 6). <\/span><i><span style=\"font-weight: 400;\">TOP Data E-Commerce Behavior Report<\/span><\/i><span style=\"font-weight: 400;\"> [Report]. Retrieved from: <\/span><a href=\"https:\/\/topagency.com\/report\/e-commerce-behavior-report\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/topagency.com\/report\/e-commerce-behavior-report\/<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bruell, Alexandra. The Wall Street Journal. <\/span><i><span style=\"font-weight: 400;\">E-Commerce to Total a Quarter of Global Retail by 2024, GroupM Forecasts<\/span><\/i><span style=\"font-weight: 400;\">. (2020, December 16). <\/span><a href=\"https:\/\/www.wsj.com\/articles\/e-commerce-to-total-a-quarter-of-global-retail-by-2024-groupm-forecasts-11608116401\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.wsj.com\/articles\/e-commerce-to-total-a-quarter-of-global-retail-by-2024-groupm-forecasts-11608116401<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Parcel Pending by Quadient. (2021, January 21). <\/span><i><span style=\"font-weight: 400;\">Parcel Pending by Quadient Finishes 2020 with a Record-Breaking Number of Installations<\/span><\/i><span style=\"font-weight: 400;\"> [Press release]. Retrieved from: <\/span><a href=\"https:\/\/www.parcelpending.com\/en-ca\/news\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\/en-ca\/news\/<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bogage, Jacob &amp; Dawsey, Josh. The Washington Post. <\/span><i><span style=\"font-weight: 400;\">Postal service to review package delivery fees as Trump influence grows<\/span><\/i><span style=\"font-weight: 400;\">. (2020, May 14). <\/span><a href=\"https:\/\/www.washingtonpost.com\/business\/2020\/05\/14\/trump-postal-service-package-rates\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.washingtonpost.com\/business\/2020\/05\/14\/trump-postal-service-package-rates\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Canada Post. (2020, April 23). <\/span><i><span style=\"font-weight: 400;\">Christmas-level parcel volumes result in delays as Canada Post continues to deliver<\/span><\/i><span style=\"font-weight: 400;\"> [Press release]. Retrieved from: <\/span><a href=\"https:\/\/www.canadapost-postescanada.ca\/cpc\/en\/our-company\/news-and-media\/corporate-news\/news-release-list.page\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.canadapost-postescanada.ca\/cpc\/en\/our-company\/news-and-media\/corporate-news\/news-release-list.page<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Jolly, Jasper. The Guardian. <\/span><i><span style=\"font-weight: 400;\">Royal Mail delivers record parcel numbers but fewer letters during the pandemic<\/span><\/i><span style=\"font-weight: 400;\">. (2021, February 11). <\/span><a href=\"https:\/\/www.theguardian.com\/business\/2021\/feb\/11\/royal-mail-delivers-record-parcel-numbers-as-covid-cuts-despatch-of-letters\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.theguardian.com\/business\/2021\/feb\/11\/royal-mail-delivers-record-parcel-numbers-as-covid-cuts-despatch-of-letters<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gramling, K., Orschell, J., and Chernoff, J. Harvard Business Review. <\/span><i><span style=\"font-weight: 400;\">How E-Commerce Fits into Retail\u2019s Post-Pandemic Future<\/span><\/i><span style=\"font-weight: 400;\">. (2021, May 11). <\/span><a href=\"https:\/\/hbr.org\/2021\/05\/how-e-commerce-fits-into-retails-post-pandemic-future\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/hbr.org\/2021\/05\/how-e-commerce-fits-into-retails-post-pandemic-future<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cassidy, Tabitha. Digital Commerce 360. <\/span><i><span style=\"font-weight: 400;\">2019 ecommerce in review: consumer insights<\/span><\/i><span style=\"font-weight: 400;\">. (2019, December 23). <\/span><a href=\"https:\/\/www.digitalcommerce360.com\/2019\/12\/23\/2019-ecommerce-in-review-consumer-insights\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.digitalcommerce360.com\/2019\/12\/23\/2019-ecommerce-in-review-consumer-insights\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Saleh, Khalid. Invesp. <\/span><i><span style=\"font-weight: 400;\">E-commerce Product Return Rate \u2013 Statistics and Trends [Infographic]<\/span><\/i><span style=\"font-weight: 400;\">. (2021, April 11). <\/span><a href=\"https:\/\/www.invespcro.com\/blog\/ecommerce-product-return-rate-statistics\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.invespcro.com\/blog\/ecommerce-product-return-rate-statistics\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">PwC. (2021). <\/span><i><span style=\"font-weight: 400;\">The global consumer: Changed for good<\/span><\/i><span style=\"font-weight: 400;\"> [Report]. Retrieved from: <\/span><a href=\"https:\/\/www.pwc.com\/gx\/en\/industries\/consumer-markets\/consumer-insights-survey.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.pwc.com\/gx\/en\/industries\/consumer-markets\/consumer-insights-survey.html<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Saleh, Khalid. Invesp. <\/span><i><span style=\"font-weight: 400;\">The Importance of Same-Day Delivery \u2013 Statistics and Trends<\/span><\/i><span style=\"font-weight: 400;\">. (2021, April 11). <\/span><a href=\"https:\/\/www.invespcro.com\/blog\/same-day-delivery\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.invespcro.com\/blog\/same-day-delivery\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Convey. <\/span><i><span style=\"font-weight: 400;\">Convey Data: Retailers accelerate last mile investments and on-time performance improvements<\/span><\/i><span style=\"font-weight: 400;\">. (2021, April). <\/span><a href=\"https:\/\/www.getconvey.com\/blog-d-carrierperformance-april-2021\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.getconvey.com\/blog-d-carrierperformance-april-2021\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Garland, Max. Supply Chain Dive. <\/span><i><span style=\"font-weight: 400;\">UPS: Peak demand projected to exceed capacity by 5M packages daily<\/span><\/i><span style=\"font-weight: 400;\">. (2021, July 27). <\/span><a href=\"https:\/\/www.supplychaindive.com\/news\/ups-earnings-peak-capacity-volume-carol-tome\/603908\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.supplychaindive.com\/news\/ups-earnings-peak-capacity-volume-carol-tome\/603908\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">United States Postal Service. (2021, August 10). <\/span><i><span style=\"font-weight: 400;\">U.S. Postal Service Announces Proposed Temporary Rate Adjustments for 2021 Holiday Peak Season<\/span><\/i><span style=\"font-weight: 400;\"> [Press release]. Retrieved from: <\/span><a href=\"https:\/\/about.usps.com\/newsroom\/national-releases\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/about.usps.com\/newsroom\/national-releases\/<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leonard, Matt. Supply Chain Dive. <\/span><i><span style=\"font-weight: 400;\">A congested freight environment shows no sign of improvement for peak<\/span><\/i><span style=\"font-weight: 400;\">. (2021, July 22). <\/span><a href=\"https:\/\/www.supplychaindive.com\/news\/peak-season-port-congestion-ocean-freight-shipping-holiday-volume\/603742\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.supplychaindive.com\/news\/peak-season-port-congestion-ocean-freight-shipping-holiday-volume\/603742\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">National Retail Federation &amp; Euromonitor. <\/span><i><span style=\"font-weight: 400;\">Using Retail Tech Innovation to Enhance the Customer Experience<\/span><\/i><span style=\"font-weight: 400;\">. (2021, June 16). <\/span><a href=\"https:\/\/nrf.com\/research\/using-retail-tech-innovation-enhance-customer-experience\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/nrf.com\/research\/using-retail-tech-innovation-enhance-customer-experience<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lorge, Liz. Route. <\/span><i><span style=\"font-weight: 400;\">Your Customers Don\u2019t Want an Email (They Want a Push)<\/span><\/i><span style=\"font-weight: 400;\">. (2020, August 6). <\/span><a href=\"https:\/\/content.route.com\/blog\/ecommerce-customers-email-push-notifications\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/content.route.com\/blog\/ecommerce-customers-email-push-notifications\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The National Retail Federation. (2021). <\/span><i><span style=\"font-weight: 400;\">Customer Returns in the Retail Industry 2020<\/span><\/i><span style=\"font-weight: 400;\"> [Report]. Retrieved from: <\/span><a href=\"https:\/\/nrf.com\/research\/customer-returns-retail-industry\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/nrf.com\/research\/customer-returns-retail-industry<\/span><\/a><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Over the past few years, e-commerce has permeated the fabric of consumer culture. In turn, usage of online shopping and package delivery services continues to increase at an impressive rate. Between growing adoption of same-day delivery, shipping rate changes, and new courier service delivery notifcations, a new and improved delivery process is emerging. Let&#8217;s dive [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":25816,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[326,324],"tags":[],"class_list":["post-25815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-multifamily-en-ca","category-blog-retail-en-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Package Delivery Statistics | Parcel Pending<\/title>\n<meta name=\"description\" content=\"Recent global events have changed the entire package delivery process. 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