{"id":25796,"date":"2019-08-12T10:33:08","date_gmt":"2019-08-12T10:33:08","guid":{"rendered":"https:\/\/www.parcelpending.com\/blog\/the-rise-of-the-package-room\/"},"modified":"2023-04-04T17:24:19","modified_gmt":"2023-04-04T17:24:19","slug":"the-rise-of-the-package-room","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-ca\/blog\/the-rise-of-the-package-room\/","title":{"rendered":"The Rise of The Package Room"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">According to a <\/span><a href=\"https:\/\/www.usatoday.com\/story\/tech\/news\/2017\/11\/20\/package-theft-hits-nearly-one-third-americans-video-surveillance-answer\/874554001\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">survey conducted by Xfinity Home<\/span><\/a><span style=\"font-weight: 400;\"> (Comcast\u2019s security platform), 30% of all Americans say they\u2019ve experienced package theft at least once in their life. That\u2019s one in three people who have been victims of a theft-related crime. This problem\u2014while still rampant\u2014is now being addressed by multiple institutions. While people aren\u2019t going to stop shopping online and having packages delivered to their address, one of the main solutions comes in the form of a \u201cPackage Room.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But what exactly constitutes a package room? Read on.\u00a0<\/span><\/p>\n<h3><strong>Packages Galore<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/www.wsj.com\/articles\/survey-shows-rapid-growth-in-online-shopping-1465358582\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">over 51% of shopping occurring online<\/span><\/a><span style=\"font-weight: 400;\">, the global package shipping volume has increased by 48% in the last two years alone. This, of course, is due to the power of e-commerce. This rapid growth is showing no signs of decreasing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The reality is that with Amazon dominating the e-commerce market and the wide array of companies that exist solely on the internet, we\u2019ve all become accustomed to the convenience of online shopping. It\u2019s expected that this year alone, around 200 billion packages are going to be delivered here in the U.S.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">And, with the average apartment community receiving 149 packages per week (according to <\/span><a href=\"https:\/\/www.nmhc.org\/research-insight\/research-report\/nmhc-package-delivery-report\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">NMHC and Kinglsey Associate\u2019s 2018 Package Delivery Survey<\/span><\/a><span style=\"font-weight: 400;\">), this onslaught of deliveries becomes an absolute nightmare for property managers. The point being: the e-commerce boom sent packages flying, but it didn\u2019t give us the time to create a proper <\/span><a href=\"https:\/\/www.parcelpending.com\/en-ca\/markets\/multifamily-parcel-lockers\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">apartment package delivery system<\/span><\/a> <span style=\"font-weight: 400;\">infrastructure <\/span><span style=\"font-weight: 400;\">to manage the spike in deliveries.\u00a0<\/span><\/p>\n<h2><strong>Why A Package Room? The Twofold Answer\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The reason that <\/span><span style=\"font-weight: 400;\">property managers <\/span><span style=\"font-weight: 400;\">and residents are investing in package rooms is twofold:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400; padding-bottom: 16px;\"><b>Curb porch piracy\u2014<\/b><span style=\"font-weight: 400;\">Unfortunately, people have been stealing things throughout the history of our existence. Never has it been easier to steal a \u201cmystery box\u201d in hopes that it results in something of value. These packages, as you\u2019re well aware, are <\/span><span style=\"font-weight: 400;\">quite literally <\/span><span style=\"font-weight: 400;\">placed in front of our <\/span><span style=\"font-weight: 400;\">door<\/span> <span style=\"font-weight: 400;\">dropped at our doorstep during the day<\/span><span style=\"font-weight: 400;\">\u2014where they will remain until collected. Thus, a package room is dedicated to keeping the packages safe prior to the resident receiving them (we\u2019ll delve more into this below).\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Optimize the mailroom<\/b><span style=\"font-weight: 400;\">\u2014With the sheer volume of packages being delivered on a daily basis, property managers and management staff alike tend to spend hours handling mail during their work hours of operation. Many of these buildings weren\u2019t designed with the boom of e-commerce in mind, and it\u2019s likely that most mid- to large-sized apartment complexes could benefit immensely from a dedicated team <\/span><span style=\"font-weight: 400;\">for mailroom management.<\/span><span style=\"font-weight: 400;\"> And guess what? A package room takes the place of one.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A package room is a safeguard against theft<\/span><span style=\"font-weight: 400;\">, ensuring <\/span><a href=\"\/en-ca\/blog\/secure-package-delivery\/\"><span style=\"font-weight: 400;\">secure package delivery<\/span><\/a> <span style=\"font-weight: 400;\">with <\/span><span style=\"font-weight: 400;\">a system that optimizes the delivery process as a whole. But how exactly? And what exactly defines a \u201cpackage room?\u201d Isn\u2019t that just a mailroom? Doesn&#8217;t a mailroom hold mail and packages safely too? Keep reading to find out.\u00a0<\/span><\/p>\n<h2><strong>The Package Room\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">A package room is exactly as it sounds\u2014a room dedicated specifically to package deliveries, with intelligent hardware to do the job. But what hardware exactly?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the rise of e-commerce and the dynamic situation orbiting package delivery, one of the answers to the mounting concerns has come in the form of <\/span><a href=\"\/en-ca\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">package lockers<\/span><\/a><span style=\"font-weight: 400;\">. In 2017, multiple companies began to create smart locker systems with the aims of providing a solution to the aforementioned problem.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>The methodology \u2013<\/b><span style=\"font-weight: 400;\"> The methodology behind these locker systems is relatively simple. <\/span><a href=\"https:\/\/www.parcelpending.com\/en-ca\/locker-solutions\/indoor-parcel-lockers\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Indoor lockers<\/span><\/a><span style=\"font-weight: 400;\"> are installed in an apartment complex, office building, university, or anywhere in need of one, and all packages are delivered to it. The package is then placed in a specific locker which is programmed to open with a code that only the resident will receive. The resident, after receiving a notification that a package has been delivered, will then head over to the package room, use their code, and retrieve their package.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The level of intelligence and the various features offered by a package room depends on the company selling the hardware. For instance, here at Parcel Pending, our smart lockers have integrated infrared scanners, built-in cameras, barcode-enabled sensors, and it\u2019s all streamlined into our app. Additionally, different lockers will serve different purposes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As people began witnessing this meteoric shift towards online shopping, parcel companies went into hyperdrive in an attempt to establish a foothold in the market. And what happened? In 2018, America witnessed a nationwide smart locker integration. From universities, <\/span><span style=\"font-weight: 400;\">multifamily<\/span><span style=\"font-weight: 400;\"> apartment complexes, to your average homeowner, many have integrated an iteration of a package room.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This relatively new technology is completely reshaping the way we account for our packages.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And, it\u2019s even being pushed in directions outside of just \u201cpackage delivery.\u201d For instance, last year <\/span><a href=\"https:\/\/www.usatoday.com\/story\/money\/2018\/06\/27\/home-depot-install-store-lockers\/732580002\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Home Depot announced<\/span><\/a><span style=\"font-weight: 400;\"> its smart locker rollout. But they\u2019re not using them for items delivered to the store, they\u2019re using them to optimize their retail system. Home Depot spokeswoman Lana Johnston had this to say about the matter:<\/span><\/p>\n<p><em><span style=\"font-weight: 400;\">\u201cCustomer expectations with shopping are changing, and they want as many options as you can possibly give them. The lockers allow us to simplify that process (on retail and in-store pickups) by providing customers with the convenience of self-service and time savings.\u201d<\/span><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Experts forecast that by 2021 we\u2019ll have witnessed a nationwide smart locker rollout. We\u2019re in the midst of it currently, but in a couple of years the technology is expected to establish its dominance.\u00a0<\/span><\/p>\n<h2><strong>Mitigating Failed Deliveries\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Another factor that\u2019s a driving force behind smart locker systems are failed deliveries. It\u2019s estimated that failed deliveries cost U.S. retailers\u2014on average\u2014over $200,000 per year. While one of the ways shippers are combating this phenomenon is through intelligent communication\u2013wherein they provide real-time updates to the person being delivered to\u2013it\u2019s not a foolproof model.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thus, package rooms pave the way for total control. Shippers can rest assured that the package is going directly into a smart locker, rather than having to leave the package on a doorstep or somewhere else in the building. It\u2019s in a secure location. This means that smart lockers benefit shippers as well, further incentivizing their mass integration.\u00a0<\/span><\/p>\n<h2><strong>What Are Some Attributes of Rising Package Room Technologies?\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Some of you may be unfamiliar with the functionality of smart locker systems. The technology infused in the hardware continues to improve and, at this point in the market, these systems are becoming more and more fluid. For instance, here at Parcel Pending, amongst the various lockers we sell, the technologies implemented <\/span><span style=\"font-weight: 400;\">in our smart apartment solutions<\/span><span style=\"font-weight: 400;\"> are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Security-driven<\/b><span style=\"font-weight: 400;\"> \u2013 Our lockers come with a built-in camera that captures each delivery and pickup. This means that the package room has total visibility on the traffic coming in and out of the room, even if there isn\u2019t an employee physically present.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Intelligent<\/b><span style=\"font-weight: 400;\"> \u2013 By utilizing infrared scanners, each locker can detect the items inside, meaning there\u2019s no question as to the whereabouts of a given package.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Speed \u2013<\/b><span style=\"font-weight: 400;\"> By integrating barcode technology, we\u2019re able to ensure speedy package delivery. It\u2019s scanned in. It\u2019s scanned out.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Courier flexibility \u2013<\/b><span style=\"font-weight: 400;\"> The locker system accepts <\/span><i><span style=\"font-weight: 400;\">any and all<\/span><\/i><span style=\"font-weight: 400;\"> courier services, meaning that there\u2019s never going to be a shipper that can\u2019t deliver packages to the package room.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>App integration \u2013<\/b><span style=\"font-weight: 400;\"> All processes are streamlined in a single <\/span><span style=\"font-weight: 400;\">mobile app<\/span> <span style=\"font-weight: 400;\">application<\/span><span style=\"font-weight: 400;\"> for easy <\/span><span style=\"font-weight: 400;\">package tracking<\/span><span style=\"font-weight: 400;\">, allowing the residents or persons receiving to have full visibility on the entire process.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Versatility \u2013<\/b><span style=\"font-weight: 400;\"> You might think, <\/span><i><span style=\"font-weight: 400;\">but packages come in all shapes and sizes<\/span><\/i><span style=\"font-weight: 400;\">. So do our lockers. By having multiple different unit sizes, they can accept a wide array of different packages.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Customization \u2013<\/b><span style=\"font-weight: 400;\"> These package rooms don\u2019t need to detract from the rest of the building. We offer customized lockers to match the aesthetic or color palette of a given space.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Temperature control \u2013<\/b><span style=\"font-weight: 400;\"> For perishable goods, lockers now have temperature-controlled units that can safely store groceries, pharmaceuticals, and sensitive items.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Weatherproof \u2013<\/b><span style=\"font-weight: 400;\"> If you don\u2019t want the lockers installed inside, there are weatherproof <\/span><a href=\"\/en-ca\/locker-solutions\/outdoor-locker\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">outdoor parcel lockers<\/span><\/a><span style=\"font-weight: 400;\"> as well <\/span><span style=\"font-weight: 400;\">units that can live outdoors<\/span><span style=\"font-weight: 400;\">. This is particularly convenient for the single-family home, as a dedicated unit can exist solely outdoors.\u00a0<\/span><\/li>\n<\/ul>\n<h2><strong>Why You Should Consider a Package Room<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">What makes package rooms enticing\u2014and what\u2019s directly contributing to the rise in smart locker systems\u2014is the management and security benefits they provide. Property managers no longer need to issue keys to a mailroom, track down packages, or worry about theft. <\/span><span style=\"font-weight: 400;\">M<\/span><span style=\"font-weight: 400;\">ultifamily<\/span><span style=\"font-weight: 400;\"> apartment residents will greatly appreciate the extra <\/span><span style=\"font-weight: 400;\">amenities<\/span><span style=\"font-weight: 400;\"> and simplified <\/span><span style=\"font-weight: 400;\">experience<\/span><span style=\"font-weight: 400;\"> of picking up their packages. And when you have happy residents, they are more likely to stay as residents<\/span><span style=\"font-weight: 400;\">. Additionally, <\/span><span style=\"font-weight: 400;\">the automated nature of<\/span><span style=\"font-weight: 400;\"> the apartment automation of <\/span><span style=\"font-weight: 400;\">a smart locker system allows landlords to view the trail of who accessed what locker and at what time. Should there be any wrongdoings or mistakes, all the data to solve the problem is readily accessible.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, it cuts down wasted time that management staff would be spending on the nuances of package delivery. While ensuring that residents receive their packages from all couriers is certainly important, overall, there are a ton of other building management duties that are of higher priority.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, if you\u2019ve noticed a rise in <\/span><span style=\"font-weight: 400;\">packages <\/span><span style=\"font-weight: 400;\">delivered<\/span><span style=\"font-weight: 400;\"> porch theft, and the amount of time spent on these problems, reach out to us today to discuss integrating your very own package room. Reduce time, provide security, and optimize the flow of your building.\u00a0<\/span><\/p>\n<p><strong>Sources:<\/strong><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">USA Today. <\/span><i><span style=\"font-weight: 400;\">Were your Amazon packages stolen? Porch pirates run rampant this holiday season.<\/span><\/i><span style=\"font-weight: 400;\"> Elizabeth Weise. December 13<\/span><span style=\"font-weight: 400;\">th<\/span><span style=\"font-weight: 400;\">, 2018. <\/span><a href=\"https:\/\/www.usatoday.com\/story\/tech\/2018\/12\/14\/porch-pirates-package-theft-climb-more-americans-shop-online\/2218910002\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">https:\/\/www.usatoday.com\/story\/tech\/2018\/12\/14\/porch-pirates-package-theft-climb-more-americans-shop-online\/2218910002\/<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Statista. <\/span><i><span style=\"font-weight: 400;\">87 Billion Parcels Were Shipped in 2018.<\/span><\/i><span style=\"font-weight: 400;\"> Katharina Buchholz. October 10<\/span><span style=\"font-weight: 400;\">th<\/span><span style=\"font-weight: 400;\">, 2019.\u00a0<\/span><br \/>\n<a href=\"https:\/\/www.statista.com\/chart\/10922\/parcel-shipping-volume-and-parcel-spend-in-selected-countries\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">https:\/\/www.statista.com\/chart\/10922\/parcel-shipping-volume-and-parcel-spend-in-selected-countries\/<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">USA Today. <\/span><i><span style=\"font-weight: 400;\">Home Depot joins Walmart, others in in installing lockers in stores for online orders.<\/span><\/i><span style=\"font-weight: 400;\"> David Pan. June 17<\/span><span style=\"font-weight: 400;\">th<\/span><span style=\"font-weight: 400;\">, 2019.\u00a0<\/span><br \/>\n<a href=\"https:\/\/www.usatoday.com\/story\/money\/2018\/06\/27\/home-depot-install-store-lockers\/732580002\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">https:\/\/www.usatoday.com\/story\/money\/2018\/06\/27\/home-depot-install-store-lockers\/732580002\/<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\">Transport Topics. <\/span><i><span style=\"font-weight: 400;\">Perspective: To Compete, Shippers Must Invest in Smart Technologies. <\/span><\/i><span style=\"font-weight: 400;\">April 15<\/span><span style=\"font-weight: 400;\">th<\/span><span style=\"font-weight: 400;\">, 2019.\u00a0<\/span><br \/>\n<a href=\"https:\/\/www.ttnews.com\/articles\/opinion-compete-shippers-must-invest-smart-technologies\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">https:\/\/www.ttnews.com\/articles\/opinion-compete-shippers-must-invest-smart-technologies<\/span><\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>According to a survey conducted by Xfinity Home (Comcast\u2019s security platform), 30% of all Americans say they\u2019ve experienced package theft at least once in their life. That\u2019s one in three people who have been victims of a theft-related crime. This problem\u2014while still rampant\u2014is now being addressed by multiple institutions. While people aren\u2019t going to stop [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":25797,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[326],"tags":[],"class_list":["post-25796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-multifamily-en-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Rise of The Package Room | Parcel Pending<\/title>\n<meta name=\"description\" content=\"Smart packaging rooms are the solution to all of your package management needs. 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