{"id":25647,"date":"2020-07-01T18:37:47","date_gmt":"2020-07-01T18:37:47","guid":{"rendered":"https:\/\/www.parcelpending.com\/blog\/rethinking-your-campus-mail-service-center-in-wake-of-covid-19\/"},"modified":"2023-04-12T20:29:14","modified_gmt":"2023-04-12T20:29:14","slug":"rethinking-your-campus-mail-service-center-in-wake-of-covid-19","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-ca\/blog\/rethinking-your-campus-mail-service-center-in-wake-of-covid-19\/","title":{"rendered":"Rethinking Your Campus Mail Service Center in Wake of COVID-19"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In the wake of COVID-19, it is important for colleges and universities nationwide to rethink their mail and package delivery processes and services. This is especially important as students and faculty prepare to return to campuses this fall.\u00a0<\/span> <span style=\"font-weight: 400;\">There are a number of factors that campus mail centers should consider when developing new protocols. These include social distancing guidelines, reduced budgets and people-power, and shorter hours for campus operations. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">A<\/span><span style=\"font-weight: 400;\">s a leader in the package management space, Parcel Pending by Quadient understands that many of our clients may have questions about how to adjust your package delivery process to safely support students and staff.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That is why Parcel Pending by Quadient recently participated in a webinar with other leading industry experts to discuss this hot topic. Access the full webinar <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=QqKpmKoQ1Bg&amp;feature=youtu.be\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">Some of the top Q&amp;As are summarized below:<\/span><\/p>\n<h2><b>Will COVID-19 accelerate package volume at universities?<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Yes! Package volume was already at a record high prior to COVID-19; now, the pandemic is exacerbating campus package problems even further.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Although most students went home as soon as the pandemic hit, there was still <\/span><span style=\"font-weight: 400;\">a high <\/span><span style=\"font-weight: 400;\">shipment <\/span><span style=\"font-weight: 400;\">volume of packages <\/span><span style=\"font-weight: 400;\">received by<\/span><span style=\"font-weight: 400;\"> the remaining students.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">As students prepare to return to campuses this fall, <\/span><span style=\"font-weight: 400;\">they will likely continue to order and receive a large number of packages. So, <\/span><span style=\"font-weight: 400;\">expect high package volume to remain steadfast.<\/span><\/li>\n<\/ul>\n<h2><b>How can <a href=\"\/en-ca\/\" target=\"_blank\" rel=\"noopener\">smart lockers<\/a> minimize the risk of exposure for students and staff?<\/b><\/h2>\n<ul>\n<li><span style=\"font-weight: 400;\">They reduce contact with a delivery driver or courier service, encouraging the safety of students.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Smart lockers help to eliminate face-to-face interactions between mail center staff and students, and also to simplify the package delivery process. <\/span><span style=\"font-weight: 400;\">Package pickup is easy for students as they can get<\/span><span style=\"font-weight: 400;\"> their packages any time of the day without having to come in contact with mail service staff. This process has been applauded by health officials.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Staff should clean the lockers with disinfectant multiple times a day.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Provide disinfecting wipes to students so they can clean keyboards and touchscreens before and after each use for further protection.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Discourage drop-in traffic by encouraging students and staff to make an appointment for any in-person questions or assistance.<\/span><\/li>\n<\/ul>\n<h2><b>How can smart lockers improve mail center processes?<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Smart lockers eliminate the chaos of on-campus mail delivery and package management by assuming all of the customer service responsibilities for mail and parcel delivery, notification, and retrieval.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Up to 80% of packages can be delivered directly to parcel lockers, freeing up mail staff to focus on other tasks.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u00a0Parcel Pending by Quadient university locker solutions can reduce the labor resources demanded by package management by as much as a third.<\/span><\/li>\n<\/ul>\n<h2><b>How exactly do smart lockers work?<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A smart locker system is specifically designed to eliminate the chaos of on-campus mail delivery and package management by assuming all customer service responsibilities for mail and parcel delivery, notification, and retrieval.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The step-by-step delivery process is simple:<\/span>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Student packages arrive via courier at a central receiving area on-campus.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The mail operations staff sort and code the packages for smart lockers according to their final on-campus destination.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Staff deliver the packages to the appropriate locations on-campus and place them into a secure storage locker.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Students are notified by text and\/or email about the delivery status and are provided with a passcode to use when retrieving the package(s) privately and safely at any time. <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The student arrives at the locker and enters their unique access code, accessing the locker and retrieving their package at their convenience.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><b>Can smart lockers be used for more than just packages?<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Yes! You can deliver student mail into the smart lockers as well as use them to distribute personal belongings to residential college students and staff.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Parcel Pending by Quadient lockers are currently being used to deliver to faculty staff, and students remaining on campus to help minimize human-to-human interactions.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Staff are using lockers to drop off laptops as well as for shipping\/return logistics.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">We offer high density and new \u201cvirtual mail delivery\u201d through our web tracking software (WTS).<\/span><\/li>\n<\/ul>\n<h2><b>How many lockers does my mail center need?<\/b><\/h2>\n<ul>\n<li><b><span style=\"font-weight: 400;\">Several factors help determine the locker count for each mail center, such as student population, delivery time(s), space configuration, etc.<\/span><\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Parcel Pending by Quadient offers a complimentary campus assessment (and potential workflow study) to help determine how may lockers an institution will require to accommodate its unique package management needs.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Parcel Pending by Quadient campus package distribution solutions are highly customizable to meet each institutions\u2019 unique needs.<\/span><\/li>\n<\/ul>\n<h2><b>How do large or perishable deliveries work?<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Parcel Pending by Quadient offers a <a href=\"https:\/\/www.parcelpending.com\/en-ca\/locker-solutions\/package-room\/\" target=\"_blank\" rel=\"noopener\">package room<\/a> for oversized parcels as well as refrigerated lockers for perishable items like food or medicine.\u00a0<\/span><\/li>\n<\/ul>\n<h2><b>How does the chain of custody work?<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Smart lockers provide full chain-of-custody tracking to reduce package liability and theft issues.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Colleges and universities also have access to robust analytics and dashboards that provide real-time summaries that show how the lockers are being used, when stale packages need to be removed, and track locker turnover and capacity.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">All of this information is useful to help provide a seamless package management experience to residential college students and faculty.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">More and more industry professionals are recommending that universities invest in tech-forward solutions like smart parcel lockers to manage the daily influx of student package and deliveries.\u00a0<\/span> <span style=\"font-weight: 400;\">Smart lockers solve a number of pain points for university mailroom operations including saving valuable staff time, diminishing lost or stolen packages, eliminating package liability, removing stale packages without robust reporting, reducing operating costs, and providing an enhanced student experience.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">We know that things are changing quickly. Your role as the provider of a safe and secure learning environment has never been more important. Package volume will increase significantly as students and staff return to their college campuses this fall, so now is the time to invest in a smart locker solution for your campus mail center.\u00a0<\/span> <span style=\"font-weight: 400;\">As the market leader, we\u2019ve helped thousands of leading colleges and universities preserve their reputation and bottom line with contact-free intelligent parcel lockers and mail-related solutions. Let us take care of the packages so you can take care of your students and staff.\u00a0<\/span> <span style=\"font-weight: 400;\">Learn more <a href=\"https:\/\/www.parcelpending.com\/en-ca\/markets\/university-parcel-lockers\/\">about our university parcel management solutions here<\/a><\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the wake of COVID-19, it is important for colleges and universities nationwide to rethink their mail and package delivery processes and services. This is especially important as students and faculty prepare to return to campuses this fall.\u00a0 There are a number of factors that campus mail centers should consider when developing new protocols. These [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":25648,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[323,317],"tags":[],"class_list":["post-25647","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en-ca","category-blog-university-en-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Smart Lockers for Universities During COVID l Parcel Pending<\/title>\n<meta name=\"description\" content=\"In the wake of COVID-19, it is important for colleges to rethink their mail and package delivery processes &amp; services. We have a solution. 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