{"id":25565,"date":"2021-02-10T12:57:44","date_gmt":"2021-02-10T12:57:44","guid":{"rendered":"https:\/\/www.parcelpending.com\/blog\/faqs-about-restructuring-your-package-room\/"},"modified":"2023-04-03T18:42:12","modified_gmt":"2023-04-03T18:42:12","slug":"faqs-about-restructuring-your-package-room","status":"publish","type":"post","link":"https:\/\/www.parcelpending.com\/en-ca\/blog\/faqs-about-restructuring-your-package-room\/","title":{"rendered":"FAQs About Restructuring Your Package Room"},"content":{"rendered":"

With the average <\/span>multifamily<\/span> apartment community<\/span> estimated to receive as many as 486 packages per week, now is the perfect time to review the how\u2019s and why\u2019s of restructuring your <\/span>package room<\/span> with answers to your most commonly asked questions.<\/span><\/p>\n

Streamlining Operations<\/b><\/h2>\n

Why should I change my <\/b>package<\/b> or <\/b>mailroom<\/b>?<\/b><\/h3>\n

The 2020 holiday season had not one, but two record-shattering days of online eCommerce sales with <\/span>$9 billion<\/span> on Black Friday bested by $9.4 billion rung up on Cyber Monday<\/span>1,2<\/sup><\/span>. In 2020, $861 billion was spent on online <\/span>retail<\/span> sales representing 21.3% of total <\/span>retail<\/span> sales and a staggering 87% increase from 2017<\/span>3<\/sup><\/span>. The forecast is clear: the onslaught of <\/span>packages <\/span>will continue disrupting <\/span>mail<\/span> and <\/span>package<\/span> rooms for <\/span>multifamily<\/span> apartment buildings<\/span>. Properties should strongly consider updating their <\/span>package room solutions<\/span> to help better manage and protect <\/span>residents\u2019 packages<\/span>.<\/span><\/p>\n

With a variety of sizes and styles of smart package lockers available, most communities can combine them with an existing package room for an ideal solution that will maximize the type, size, and number of packages and other deliveries your property can accommodate for residents.<\/span><\/p>\n

Why should I choose smart <\/b>package lockers<\/b> for my <\/b>apartment building<\/b>?<\/b><\/h3>\n

There are five key reasons to add smart lockers to your <\/span>package room<\/span>:<\/span><\/p>\n

    \n
  1. Smart <\/span>package lockers<\/span> are often residents\u2019 number one requested <\/span>amenity<\/span> and can significantly boost resident satisfaction at your community.<\/span><\/li>\n
  2. Smart <\/span>package lockers<\/span> give you a competitive advantage, allowing you to sign more leases and increase your <\/span>resident retention<\/span><\/a>. It\u2019s estimated that <\/span>package lockers<\/span> can lift lease renewals by a jaw-dropping 40%!<\/span><\/li>\n
  3. Automatic lockers can save you time and boost operational efficiency. Installing a smart <\/span>locker system<\/span> for your <\/span>package room<\/span> can save your <\/span>staff<\/span> as many as 24 hours each week!<\/span><\/li>\n
  4. A <\/span>package management system<\/span> can help reinforce your community\u2019s COVID-19 safety protocols (including social distancing) and provide safe, contactless <\/span>package<\/span> retrieval for residents.<\/span><\/li>\n<\/ol>\n

    Package lockers<\/span> also serve as an effective <\/span>package theft prevention<\/span><\/a> tool, providing peace of mind for <\/span>renters<\/span> and property managers alike.<\/span><\/p>\n

    How do <\/b>package lockers<\/b> help with operational efficiency?<\/b><\/h3>\n

    Transforming your <\/span>package room<\/span> with an automated parcel <\/a><\/span>locker system<\/span> can save your <\/span>staff<\/span> as many as 24 hours each week! They no longer have to accept <\/span>residents\u2019 packages<\/span>, notify residents, track <\/span>package delivery<\/span>, or deal with individual residents\u2019 schedules. Most importantly, your personnel can get back to dealing with other essential property management tasks like leasing and resident relations. Your existing package room can still be maintained for any <\/span>oversized packages<\/span> such as rugs, mattresses, and exercise equipment.<\/span><\/p>\n

    What else can <\/b>package lockers<\/b> be used for?<\/b><\/h3>\n

    Since the lockers are a secure <\/span>storage<\/span> and retrieval <\/span>system<\/span>, you can maximize their utility by using them for lease <\/span>delivery<\/span>, key pickup, and transfer of other critical items.<\/span><\/p>\n

    Can <\/b>Parcel<\/b> Pending\u2019s locker <\/b>system<\/b> integrate with my property management software?<\/b><\/h3>\n

    Yes! <\/span>Parcel<\/span> Pending by Quadient\u2019s <\/span>locker system<\/span> can integrate <\/span>seamlessly with your existing property management software <\/span>system<\/span> to ensure that resident data remains up to date. <\/span>Our <\/span>package locker system<\/span> software also gives you access to analytics and dashboards that provide an instant summary of how your lockers are being utilized. Plus, our chain of custody reporting tools give complete visibility into where your <\/span>residents\u2019 packages<\/span> are upon delivery to our lockers.<\/span><\/p>\n

    How do smart <\/b>package lockers<\/b> work?<\/b><\/h3>\n

    Here\u2019s how our secure <\/span>package locker system<\/span> works:<\/span><\/p>\n

      \n
    1. The courier service delivers an <\/span>incoming package<\/span> directly to the smart lockers.<\/span><\/li>\n
    2. Residents are automatically notified by email, text, or mobile app alert that a <\/span>delivery<\/span> has arrived. They are then given a unique access code that they can manually enter, or they can scan in the barcode, found in the notification, for contact-free access to their <\/span>compartment<\/span> and their <\/span>delivery<\/span>.<\/span><\/li>\n
    3. Residents retrieve their <\/span>package<\/span> at the lockers using their unique, secure access code or barcode.<\/span><\/li>\n<\/ol>\n

      Lockers and COVID-19<\/b><\/h2>\n

      How do lockers help with social distancing?<\/b><\/h3>\n

      Instead of compressing pick-up times to fit your leasing office hours, residents can use a self-service <\/span>parcel<\/span> retrieval <\/span>system<\/span> to spread pick-ups out over a longer period, thereby resulting in successful social distancing.<\/span><\/p>\n

      What does it mean that <\/b>package<\/b> pick-up is contactless?<\/b><\/h3>\n

      It means that residents can pick up their packages without touching any surfaces and with <\/span>zero human interaction!<\/span><\/i> In fact, it typically takes less than 10 seconds to open a <\/span>locker<\/span> and retrieve a <\/span>package<\/span>.<\/span><\/p>\n

      Resident Benefits of Smart Lockers<\/b><\/h2>\n

      How do <\/b>package lockers<\/b> boost resident satisfaction?<\/b><\/h3>\n

      Many factors can help bump up satisfaction scores:<\/span><\/p>\n

        \n
      1. Residents feel safer not having to stand in a crowded line, <\/span>mailroom<\/span>, or <\/span>package room<\/span> and are also able to better practice social distancing.<\/span><\/li>\n
      2. Residents feel more in control of their deliveries, as they are able to pick up their packages on <\/span>their<\/span><\/i> schedule. And, with most <\/span>package room solutions<\/span> available 24\/7, they are no longer locked into property managers\u2019 leasing or <\/span>concierge<\/span> hours for <\/span>package<\/span> retrieval.<\/span><\/li>\n
      3. Residents gain peace of mind knowing that their packages are safely and securely stored in a <\/span>locker<\/span> \u2013 not subject to theft, loss, or porch pirates.<\/span><\/li>\n<\/ol>\n

        How do smart lockers reduce theft?<\/b><\/h3>\n

        With an astonishing 1.7 million packages lost or stolen every single day and 40% of thefts occurring within an <\/span>apartment community<\/span>, secure <\/span>package delivery<\/span><\/a> is paramount for both residents and property managers. Smart lockers require a unique PIN or barcode to access a delivery, keeping parcels secure until retrieved by the intended recipient. Further, Parcel Pending\u2019s chain of custody reporting tools give complete visibility into where your <\/span>residents\u2019 packages<\/span> are once they are delivered.<\/span><\/p>\n

        How does the <\/b>Parcel<\/b> Pending app work?<\/b><\/h3>\n

        Residents can download the app from the Google Play Store or the Apple App Store and complete a short form with their name and address, as well as set a username, password, and PIN. They can also select if they need a <\/span>locker<\/span> that complies with ADA-established reach ranges.<\/span><\/p>\n

        Residents are automatically notified when they have a <\/span>parcel<\/span> pending. They can also view their <\/span>parcel<\/span> delivery<\/span> history and even set a vacation schedule, so packages are stored safely until their return and <\/span>storage<\/span> fees don\u2019t accrue.<\/span><\/p>\n

        Customer Service<\/b><\/h2>\n

        Why should I choose <\/b>Parcel<\/b> Pending?<\/b><\/h3>\n

        Since <\/span>Parcel<\/span> Pending\u2019s inception in 2013, we have successfully delivered over 70 million packages across North America! Almost all of these deliveries required zero interaction with property management, leasing consultants, or administrative <\/span>staff<\/span>. We were also recently selected as the sole smart locker provider for Lowe\u2019s 1,700 U.S.-based stores.<\/span><\/p>\n

        What happens if our residents have a problem?<\/b><\/h3>\n

        Residents at your community have 24\/7\/365 access to <\/span>Parcel<\/span> Pending\u2019s U.S.-based customer support team via email and phone.<\/span><\/p>\n

        What is a refrigerated <\/b>locker<\/b>?<\/b><\/h3>\n

        A refrigerated <\/span>locker<\/span> is a smart <\/span>parcel<\/span> locker<\/span> that is temperature-controlled. Its purpose is to safely and securely store perishable items, such as medications, groceries, prepared food, and wine, for a short period of time (to prevent spoilage).<\/span><\/p>\n

        Do you offer refrigerated packaged lockers?<\/b><\/h3>\n

        Yes! In fact, demand for refrigerated lockers increased 45% in 2020, and we expect to see that trend continue. Same-day <\/span>delivery<\/span> is expected to grow by 22% through 2024 aided by local restaurants, grocers, and retailers fueling demand for refrigerated lockers<\/span>4<\/sup><\/span>.<\/span><\/p>\n

        Can lockers work with my interior <\/b>design<\/b> and color scheme?<\/b><\/h3>\n

        Yes! <\/span>Parcel<\/span> Pending\u2019s smart lockers can be custom-wrapped to include your logo or to perfectly match your community d\u00e9cor.<\/span><\/p>\n

        Are there special financing options available for your smart lockers?<\/b><\/h3>\n

        Yes! <\/span>Parcel<\/span> Pending offers several flexible <\/span>pricing<\/span> strategies including a \u201cno money down\u201d option that eliminates significant upfront capital expenses.<\/span><\/p>\n

        How do I figure out how many lockers I need?<\/b><\/h3>\n

        As part of our service, Parcel Pending offers a complimentary assessment of your <\/span>package management system<\/span> based on <\/span>package<\/span> volume and resident count at your <\/span>multifamily<\/span> property. Based on this data, we recommend the optimum number of lockers and the best <\/span>locker<\/span> configuration to fit your needs.<\/span><\/p>\n

        \n

        Most <\/span>apartment buildings<\/span> already have a lot on their plates providing much-needed services for residents. Managing even more packages takes up valuable time that could be better spent elsewhere. <\/span>Parcel<\/span> Pending <\/span>smart lockers<\/span> can help make receiving <\/span>residents\u2019 packages<\/span> safer and more secure without sacrificing convenience.<\/span><\/p>\n

        Do you have any questions not answered here?<\/span>Contact a member of our sales team<\/span> for more information on how to transform your <\/span>package room<\/span>.<\/span><\/p>\n

        Sources:<\/b><\/p>\n

          \n
        1. Durbin, Dee-Ann. Business Insider. <\/span>US consumers spent a record $9 billion on Black Friday online shopping<\/span><\/i>. (2020, November 29). <\/span>https:\/\/www.businessinsider.com\/black-friday-sees-record-online-as-us-shoppers-stay-home-2020-11<\/span><\/a>.<\/span><\/li>\n
        2. Lucas, Amelia. CNBC. <\/span>Cyber Monday online sales hit record $9.4 billion, boosted by late-night spending spree, Adobe says<\/span><\/i>. (2020, December 3).<\/span> https:\/\/www.cnbc.com\/2019\/12\/03\/cyber-monday-online-sales-hit-record-9point4-billion-adobe-says.html<\/span><\/a>.<\/span><\/li>\n
        3. Ali, Fareeha. Digital Commerce 360. <\/span>U.S. ecommerce grows 44.0% in 2020<\/span><\/i>. (2021, January 29). <\/span>https:\/\/www.digitalcommerce360.com\/article\/us-ecommerce-sales\/<\/span><\/a>.<\/span><\/li>\n
        4. Technavio. (2020, July 30). <\/span>COVID-19 Impacts: Same-Day Delivery Market in U.S. Will Accelerate at a CAGR of About 22% Through 2020-2024 | Growing B2C E-Commerce Market in US to Boost Growth<\/span><\/i> [Press Release]. Retrieved from:<\/span> https:\/\/www.technavio.com\/newsroom<\/span><\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

          With the average multifamily apartment community estimated to receive as many as 486 packages per week, now is the perfect time to review the how\u2019s and why\u2019s of restructuring your package room with answers to your most commonly asked questions. Streamlining Operations Why should I change my package or mailroom? The 2020 holiday season had […]<\/p>\n","protected":false},"author":3,"featured_media":25566,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[326],"tags":[],"class_list":["post-25565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-multifamily-en-ca"],"acf":[],"yoast_head":"\nFAQs About Restructuring Your Package Room | Parcel Pending<\/title>\n<meta name=\"description\" content=\"Wondering how to restructure your apartment building\u2019s package room? 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