{"id":25158,"date":"2020-10-20T09:00:33","date_gmt":"2020-10-20T09:00:33","guid":{"rendered":"https:\/\/www.parcelpending.com\/case-studies\/capital-university\/"},"modified":"2023-03-30T19:41:54","modified_gmt":"2023-03-30T19:41:54","slug":"capital-university","status":"publish","type":"case-studies","link":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/capital-university\/","title":{"rendered":"Capital University"},"content":{"rendered":"<div class=\"fusion-text\">\n<h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"40\" data-lineheight=\"56px\">Web Tracking System Passes the Test with Capital University<\/h2>\n<h3 class=\"p1 fusion-responsive-typography-calculated\" data-fontsize=\"24\" data-lineheight=\"33.6px\">The Challenge<\/h3>\n<p class=\"p2\">Capital University\u2019s Mail Services and Shipping Fulfillment Center is responsible for handling all incoming and outgoing packages and mail for more than 4,000 students, faculty staff and 52 departments within the university. Quadient\u2019s NeoTrak was the legacy solution that traced the school\u2019s internal package movements.<\/p>\n<p>The decade-long relationship and Quadient\u2019s deep knowledge about Capital University\u2019s circumstances were the basis for a test. Quadient approached Capital University to participate in a beta test of Web Tracking System (WTS), a new solution for tracking inbound packages anywhere, anytime.<\/p>\n<h3 class=\"p1 fusion-responsive-typography-calculated\" data-fontsize=\"24\" data-lineheight=\"33.6px\">The Process<\/h3>\n<ul>\n<li class=\"p2\">WTS easily managed the University\u2019s unique requirements to manipulate data constantly to accommodate the seasonal movement of students, as well as monitor the location of letters and parcels.<\/li>\n<li>WTS automated Capital\u2019s entire inbound delivery demands and provided additional functions including features that allowed the University\u2019s Mail Services department to track and monitor the complete chain-of-custody for packages.<\/li>\n<li>The beta test trial period was so successful that Capital University decided to implement the product for a full year.<\/li>\n<\/ul>\n<h3 class=\"p1 fusion-responsive-typography-calculated\" data-fontsize=\"24\" data-lineheight=\"33.6px\">The Solution<\/h3>\n<p class=\"p2\">Web Tracking System (WTS) helped Capital University introduce a whole new level of parcel tracking service for the benefit of the University\u2019s students, administrators and faculty staff. Now, the Mail Services department can give those three customer constituencies exact, detailed and instant information about each parcel in the delivery chain:<\/p>\n<ul>\n<li>When it arrived at the University.<\/li>\n<li>Where it is physically located at any particular time.<\/li>\n<li>Who signed for it.<\/li>\n<\/ul>\n<p>The bonus service features that pleased the University was the ability to send an email to recipients alerting them that a parcel was awaiting pick-up.<\/p>\n<div class=\"table-1\">\n<table width=\"100%\">\n<thead>\n<tr>\n<th align=\"left\">\u201cWe just love the \u2018Enhanced signature confirmation\u2019 feature, because it allows the Mail Services team to determine instantly the individual who signed for that package.\u201d<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">Cindy Harp, Mail Services Manager, Capital University<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h3 class=\"p1 fusion-responsive-typography-calculated\" data-fontsize=\"24\" data-lineheight=\"33.6px\">Delivery and Results<\/h3>\n<p>WTS increased reliability and accelerated the Mail Services department\u2019s productivity. The University cited these specific features as being most useful:<\/p>\n<ul>\n<li>Greater data manipulation capabilities, including an import-and-export function which simplifies the process of adding new-student address information and deleting data for students who had graduated.<\/li>\n<li>Enhanced signature conformation that provides a signature and a typed name to ensure legibility and clarity for mailroom administrators. \u201cWe just love [this] feature,\u201d said Cindy Harp, Mail Services Manager, \u201cbecause it allows the Mail Services team to determine instantly the individual who signed for that package.\u201d<\/li>\n<li>Advanced search which allows the Mail Services team to search address data and position of mail by name, department, tracking number, mailbox number, or other identifying fields.<\/li>\n<li>Increased access to data and monitoring information because WTS can be utilized on any computer and by multiple users simultaneously.<\/li>\n<li>WTS increased the reliability and productivity of the University\u2019s Mail Services Department.<\/li>\n<\/ul>\n<h3 class=\"p1 fusion-responsive-typography-calculated\" data-fontsize=\"24\" data-lineheight=\"33.6px\">Customer Feedback<\/h3>\n<p class=\"p2\">In post-test reviews, Capital University called WTS user-friendly, intuitive to use and a valuable time saver.<\/p>\n<\/div>\n<div class=\"table-1\">\n<table width=\"100%\">\n<thead>\n<tr>\n<th align=\"left\">Challenge<\/th>\n<th align=\"left\">Results<\/th>\n<th align=\"left\">Solution<\/th>\n<th align=\"left\">Method<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">Quadient approached Capital University, a partner for over 10 years, to participate in a beta test of the new Web Tracking System (WTS).<\/td>\n<td align=\"left\">WTS helped Capital University introduce a whole new level of parcel tracking service for the benefit of the University\u2019s students, administrators and faculty.<\/td>\n<td align=\"left\">WTS a new on-premise solution for tracking inbound packages anywhere, anytime.<\/td>\n<td align=\"left\">The beta test trial period was so successful that Capital University decided to implement the product for a full year.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"fusion-text\">\n<hr \/>\n<p>As the market leader, Parcel Pending by Quadient has helped thousands of leading colleges and universities preserve their reputation and bottom line with contact-free intelligent parcel locker solutions and mail-related solutions. Discover how our\u00a0<a href=\"https:\/\/www.parcelpending.com\/en-ca\/markets\/university-parcel-lockers\/\" target=\"_blank\" rel=\"noopener noreferrer\">university package lockers<\/a>\u00a0can integrate with WTS, taking care of your packages so you can take care of your students and staff.<\/p>\n<\/div>\n","protected":false},"featured_media":28626,"template":"","case_category":[303],"class_list":["post-25158","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case_category-higher-education-en-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study: Capital University - Parcel Pending<\/title>\n<meta name=\"description\" content=\"Capital University, a Quadient partner for more than 10 years, shares their experience as a beta for our new Web Tracking Service (WTS).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/capital-university\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study: Capital University - 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