{"id":25138,"date":"2021-07-21T09:00:56","date_gmt":"2021-07-21T09:00:56","guid":{"rendered":"https:\/\/www.parcelpending.com\/case-studies\/venterra-realty\/"},"modified":"2023-03-30T19:37:36","modified_gmt":"2023-03-30T19:37:36","slug":"venterra-realty","status":"publish","type":"case-studies","link":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/","title":{"rendered":"Venterra Realty"},"content":{"rendered":"

Parcel Pending package lockers \u2013 proptech that delivers for Venterra Realty\u2019s 35,000+ residents<\/h4>\n
\n\n\n\n\n\n\n\n\n\n\n
About Venterra Realty:<\/th>\n<\/tr>\n<\/thead>\n
Real estate and property management company<\/td>\n<\/tr>\n
Established in 2001<\/td>\n<\/tr>\n
Manages 64 properties (18,321 units) across 11 cities in the southern U.S.<\/td>\n<\/tr>\n
Serves 35,000+ residents and 11,000+ pets<\/td>\n<\/tr>\n
Leverages proptech to provide a \u201csmart community\u201d experience for residents<\/td>\n<\/tr>\n
Over 50 properties using Parcel Pending smart locker solutions<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
Introduction<\/h5>\n

Venterra Realty<\/a>\u00a0is a highly rated real estate and property management company, established in 2001 by John Foresi and Andrew Stewart. The co-founders, both with backgrounds in the tech industry, have uniquely differentiated Venterra from the competition \u2013 namely by deploying industry-leading technology at their managed properties. Their goal is to provide a \u201csmart community\u201d that benefits both their residents and their investors by leveraging a comprehensive suite of web-enabled applications supporting rent management, utility billing, work order management, and more.<\/p>\n

What started as 4 communities in Austin and Houston, Texas has grown into\u00a0a portfolio of 64 properties<\/a>\u00a0across 11 major cities in the southern U.S. that provides housing to over 35,000 people and 11,000 pets.<\/p>\n

The Problem<\/h5>\n

Prior to implementing smart lockers, Venterra\u2019s package management process created friction for both property managers and residents.<\/p>\n

Property managers had to manually log, sort, and store any resident deliveries. This involved entering each package into an automated communications platform to notify the resident that a delivery had arrived, then placing the packages either in a storage closet or somewhere in the leasing office (depending on the property).<\/p>\n

Because of where the packages were stored, residents had to retrieve their packages from the property team during business hours. And, while the leasing teams wanted to provide the best level of service possible for their residents, the existing package management process often required them to step away from other important tasks such as following up with prospective residents and overseeing community maintenance.<\/p>\n

\u201cSome properties had one person on staff full-time specifically to handle packages,\u201d said Joshua Delzell, Strategic Initiatives Manager at Venterra Realty.<\/p>\n

The Solution<\/h5>\n
\n\n\n\n\n\n\n\n\n
Results for Venterra Realty:<\/th>\n<\/tr>\n<\/thead>\n
Parcel Pending partnered with Venterra\u2019s in-house engineering team to develop an integration to meet the specific needs of each of their 50 communities<\/td>\n<\/tr>\n
Delivery notifications are fully automated and sent to residents via Venterra\u2019s internal messaging system<\/td>\n<\/tr>\n
Storage fees are billed to residents natively as part of their monthly utility bill<\/td>\n<\/tr>\n
Each system has a customized wrap that reflects the unique city\/community to provide a further sense of home for residents<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

When Venterra noticed that its on-site teams and residents were struggling with the package management process, they knew it was time to implement a forward-thinking, self-service solution: smart parcel lockers. Venterra\u2019s main criteria for vendor selection was the vendor\u2019s willingness to partner with Venterra\u2019s in-house engineering team. They needed a partner who could seamlessly integrate the locker solution with Venterra\u2019s suite of web-enabled applications and processes.<\/p>\n

While Venterra\u2019s team considered several vendors, only Parcel Pending by Quadient was willing to build the integration they envisioned. Parcel Pending\u2019s experienced engineering team worked directly with Venterra\u2019s team to support two key features: fully automated delivery notifications sent to residents through their existing internal messaging system and storage fees billed as part of a resident\u2019s monthly utility fees.<\/p>\n

\u201cOur goal is to get to a \u2018smart community\u2019 type feel,\u201d Delzell said. \u201cThe lockers play a significant role in that.\u201d This integration not only served to streamline the package delivery process, but also saved valuable time for property teams and provided added convenience for residents.<\/p>\n

The Results<\/h5>\n

With Parcel Pending lockers installed at over 50 properties, Venterra\u2019s investment has freed up significant time for on-site teams to focus on satisfying existing residents and attracting new residents. The extra time has paid off: Venterra-run properties have a 1-2% higher occupancy level than their local competitors while facilitating higher effective pricing.<\/p>\n

In June, Venterra reached\u00a0the one million mark<\/a> for packages delivered into their locker systems. \u201cOur residents love [the lockers],\u201d Delzell added. The lucky resident who received the one-millionth delivery also received a $500 gift card. Now that\u2019s what we call SPECIAL. Delivery.<\/p>\n

\n\n\n\n\n\n
\u201cWe know residents expect properties to have a solution for managing packages. When prospective residents walk past nice, wrapped package lockers, they are instantly impressed with the design and convenience. We are thrilled that the lockers are becoming a selling point for our on-site teams.\u201d<\/th>\n<\/tr>\n<\/thead>\n
Joshua Delzell, Strategic Initiatives Manager, Venterra Realty<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\n

Parcel Pending by Quadient is the leading provider of package management solutions for residential, commercial, retail, and university properties in the United States and Canada. With over 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders.<\/p>\n","protected":false},"featured_media":25139,"template":"","case_category":[301],"class_list":["post-25138","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case_category-multifamily-en-ca"],"acf":[],"yoast_head":"\nVenterra Realty - Parcel Pending<\/title>\n<meta name=\"description\" content=\"Venterra Realty and Parcel Pending. Discover our secure package management solution, today!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Venterra Realty - Parcel Pending\" \/>\n<meta property=\"og:description\" content=\"Venterra Realty and Parcel Pending. Discover our secure package management solution, today!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/\" \/>\n<meta property=\"og:site_name\" content=\"Parcel Pending\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/parcelpending\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-30T19:37:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.parcelpending.com\/wp-content\/uploads\/2021\/09\/venterrarealty_2web.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ParcelPending\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/case-studies\\\/venterra-realty\\\/\",\"url\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/case-studies\\\/venterra-realty\\\/\",\"name\":\"Venterra Realty - Parcel Pending\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/case-studies\\\/venterra-realty\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/case-studies\\\/venterra-realty\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.parcelpending.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/venterrarealty_2web.jpg\",\"datePublished\":\"2021-07-21T09:00:56+00:00\",\"dateModified\":\"2023-03-30T19:37:36+00:00\",\"description\":\"Venterra Realty and Parcel Pending. Discover our secure package management solution, today!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/case-studies\\\/venterra-realty\\\/#breadcrumb\"},\"inLanguage\":\"en-ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/case-studies\\\/venterra-realty\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-ca\",\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/case-studies\\\/venterra-realty\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.parcelpending.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/venterrarealty_2web.jpg\",\"contentUrl\":\"https:\\\/\\\/www.parcelpending.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/venterrarealty_2web.jpg\",\"width\":1200,\"height\":600,\"caption\":\"Parcel Pending smart lockers at Venterra Realty\u2019s Calais Midtown in Midtown Houston.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/case-studies\\\/venterra-realty\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Case Studies\",\"item\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/case-studies\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Venterra Realty\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/#website\",\"url\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/\",\"name\":\"Parcel Pending\",\"description\":\"Parcel Pending\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-ca\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/#organization\",\"name\":\"Parcel Pending\",\"url\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-ca\",\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.parcelpending.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/PP_LogoArtboard-22021.png\",\"contentUrl\":\"https:\\\/\\\/www.parcelpending.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/PP_LogoArtboard-22021.png\",\"width\":538,\"height\":62,\"caption\":\"Parcel Pending\"},\"image\":{\"@id\":\"https:\\\/\\\/www.parcelpending.com\\\/en-ca\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/parcelpending\",\"https:\\\/\\\/x.com\\\/ParcelPending\",\"https:\\\/\\\/www.instagram.com\\\/parcelpending\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/parcelpending\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCFj7yh4kDC7Jx5CDUYnar7A\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Venterra Realty - Parcel Pending","description":"Venterra Realty and Parcel Pending. Discover our secure package management solution, today!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/","og_locale":"en_US","og_type":"article","og_title":"Venterra Realty - Parcel Pending","og_description":"Venterra Realty and Parcel Pending. Discover our secure package management solution, today!","og_url":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/","og_site_name":"Parcel Pending","article_publisher":"https:\/\/www.facebook.com\/parcelpending","article_modified_time":"2023-03-30T19:37:36+00:00","og_image":[{"width":1200,"height":600,"url":"https:\/\/www.parcelpending.com\/wp-content\/uploads\/2021\/09\/venterrarealty_2web.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@ParcelPending","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/","url":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/","name":"Venterra Realty - Parcel Pending","isPartOf":{"@id":"https:\/\/www.parcelpending.com\/en-ca\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/#primaryimage"},"image":{"@id":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/#primaryimage"},"thumbnailUrl":"https:\/\/www.parcelpending.com\/wp-content\/uploads\/2021\/09\/venterrarealty_2web.jpg","datePublished":"2021-07-21T09:00:56+00:00","dateModified":"2023-03-30T19:37:36+00:00","description":"Venterra Realty and Parcel Pending. Discover our secure package management solution, today!","breadcrumb":{"@id":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/#breadcrumb"},"inLanguage":"en-ca","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/"]}]},{"@type":"ImageObject","inLanguage":"en-ca","@id":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/#primaryimage","url":"https:\/\/www.parcelpending.com\/wp-content\/uploads\/2021\/09\/venterrarealty_2web.jpg","contentUrl":"https:\/\/www.parcelpending.com\/wp-content\/uploads\/2021\/09\/venterrarealty_2web.jpg","width":1200,"height":600,"caption":"Parcel Pending smart lockers at Venterra Realty\u2019s Calais Midtown in Midtown Houston."},{"@type":"BreadcrumbList","@id":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/venterra-realty\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Case Studies","item":"https:\/\/www.parcelpending.com\/en-ca\/case-studies\/"},{"@type":"ListItem","position":2,"name":"Venterra Realty"}]},{"@type":"WebSite","@id":"https:\/\/www.parcelpending.com\/en-ca\/#website","url":"https:\/\/www.parcelpending.com\/en-ca\/","name":"Parcel Pending","description":"Parcel Pending","publisher":{"@id":"https:\/\/www.parcelpending.com\/en-ca\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.parcelpending.com\/en-ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-ca"},{"@type":"Organization","@id":"https:\/\/www.parcelpending.com\/en-ca\/#organization","name":"Parcel Pending","url":"https:\/\/www.parcelpending.com\/en-ca\/","logo":{"@type":"ImageObject","inLanguage":"en-ca","@id":"https:\/\/www.parcelpending.com\/en-ca\/#\/schema\/logo\/image\/","url":"https:\/\/www.parcelpending.com\/wp-content\/uploads\/2021\/08\/PP_LogoArtboard-22021.png","contentUrl":"https:\/\/www.parcelpending.com\/wp-content\/uploads\/2021\/08\/PP_LogoArtboard-22021.png","width":538,"height":62,"caption":"Parcel Pending"},"image":{"@id":"https:\/\/www.parcelpending.com\/en-ca\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/parcelpending","https:\/\/x.com\/ParcelPending","https:\/\/www.instagram.com\/parcelpending\/","https:\/\/www.linkedin.com\/company\/parcelpending","https:\/\/www.youtube.com\/channel\/UCFj7yh4kDC7Jx5CDUYnar7A"]}]}},"_links":{"self":[{"href":"https:\/\/www.parcelpending.com\/en-ca\/wp-json\/wp\/v2\/case-studies\/25138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.parcelpending.com\/en-ca\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/www.parcelpending.com\/en-ca\/wp-json\/wp\/v2\/types\/case-studies"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.parcelpending.com\/en-ca\/wp-json\/wp\/v2\/media\/25139"}],"wp:attachment":[{"href":"https:\/\/www.parcelpending.com\/en-ca\/wp-json\/wp\/v2\/media?parent=25138"}],"wp:term":[{"taxonomy":"case_category","embeddable":true,"href":"https:\/\/www.parcelpending.com\/en-ca\/wp-json\/wp\/v2\/case_category?post=25138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}