Case Study: Fortune 500 Retailer Boosts Customer Satisfaction with our BOPIL Solutions

Parcel Pending has a strong understanding of the retail space. We work with a number of beauty, department store, sporting goods, home improvement and apparel retailers to improve their buying online and picking up in store (BOPIS) experience.

Most recently, we partnered with a Fortune 500 company to transform their time-consuming and cumbersome BOPIS process into an efficient and effective experience for both customers and staff.

With the installation of our BOPIL™ (Buy Online, Pick-up in Locker) solution, this Fortune 500 retailer experienced a number of positive improvements, including: increased customer satisfaction, increased customer demand for BOPIS, increased BOPIS activity, reduction in staff time spent managing BOPIS fulfillment, and finally, preliminary increases in units per ticket.

Check out the full case study and results here:


2018-10-25T12:21:50-07:000 Comments

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