{"id":23183,"date":"2022-12-12T19:20:50","date_gmt":"2022-12-12T19:20:50","guid":{"rendered":"https:\/\/www.parcelpending.com\/?post_type=case-studies&#038;p=23183"},"modified":"2025-01-23T17:21:29","modified_gmt":"2025-01-23T17:21:29","slug":"decathlon","status":"publish","type":"case-studies","link":"https:\/\/www.parcelpending.com\/ca-fr\/case-studies\/decathlon\/","title":{"rendered":"Decathlon"},"content":{"rendered":"<h2><span dir=\"ltr\" role=\"presentation\">Decathlon<\/span> <span dir=\"ltr\" role=\"presentation\">manage<\/span><span dir=\"ltr\" role=\"presentation\">s<\/span>\u00a0<span dir=\"ltr\" role=\"presentation\">growing volume of <\/span><span dir=\"ltr\" role=\"presentation\">Click-and-Collect orders with Parcel <\/span><span dir=\"ltr\" role=\"presentation\">Pending by Quadient lockers<\/span><\/h2>\n<table width=\"100%\">\n<thead>\n<tr>\n<th align=\"left\">Challenge<\/th>\n<th align=\"left\">Solution<\/th>\n<th align=\"left\">Results<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">Parcel Pending by Quadient was tasked with optimising the in-store order and collection process to improve the customer experience and control the cost of in-store parcel management.<\/td>\n<td align=\"left\"><span dir=\"ltr\" role=\"presentation\">The Parcel Pending Standard solution was successfully installed <\/span><span dir=\"ltr\" role=\"presentation\">within 20 Decathlon stores, ranging from 75 to over 150 lockers per<\/span><br role=\"presentation\" \/><span dir=\"ltr\" role=\"presentation\">store.<\/span><\/td>\n<td align=\"left\">After installation, the store locations saw an increase in customer satisfaction, better parcel security and accessibility, reduced operational costs, and improved customer satisfaction.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<blockquote><p><em>&#8220;The project has offered a swift, innovative, and customised returns service that also saves our teams from having to deal with parcels, which is often a time consuming process, especially during peak periods.&#8221;<\/em><\/p>\n<p style=\"text-align: right;\">&#8211; Director of Operations, Deacthlon France<\/p>\n<\/blockquote>\n<h3 style=\"text-align: center;\">Download the full case study to learn more:<\/h3>\n","protected":false},"featured_media":14604,"template":"","case_category":[272],"class_list":["post-23183","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","case_category-retail-en-gb"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Decathlon - Parcel Pending<\/title>\n<meta name=\"description\" content=\"Decathlon and Parcel Pending. 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